Retail · Contact details
Dometic South Africa Contact Details
Dometic South Africa’s customer and product support number is +27 11 466 0155, and customer service questions or complaints go to contact.za@dometic.com. Dometic’s South African online store, dometic.com/en-za, is run by Dometic Vehicle Outfitters SA (Pty) Ltd, the former Front Runner Outfitters business in Kyalami, which is now part of the Swedish Dometic Group AB (publ).
Dometic’s South African site sells roof racks, coolers, camping gear and vehicle accessories online, and it also supports products bought on the former frontrunneroutfitters.com. If you bought your Dometic product from a dealer, that dealer handles your support, not Dometic directly.
Dometic South Africa contact details at a glance
| Route | Details |
|---|---|
| Customer / product support phone | +27 11 466 0155 |
| Customer service email (questions and complaints) | contact.za@dometic.com |
| Product support form | dometic.com/en-za/support/product-support-form |
| Warranty, return and product registration forms | dometic.com/en-za/support |
| Registered address | Corner Forssman Close and River Road, Barbeque Downs, Kyalami, Johannesburg |
Official contact channels
Dometic’s product support page invites you to submit an enquiry through its product support form or to call +27 11 466 0155. For questions or complaints about an order, Dometic’s terms and conditions name contact.za@dometic.com as the customer service address.
The support section of the site, at dometic.com/en-za/support, also carries separate online forms for:
- Product registration
- Product support
- Returns
- Spare parts
- Warranty claims
Using the right form for your request means it reaches the correct team first time. Dometic does not publish a separate contact-us page for South Africa, so the support form, phone line and customer service email are the routes to use.
What Dometic South Africa provides
The South African store sells roof racks and accessories, electric coolers and ice boxes, camping tents and furniture, power and lighting products, and vehicle accessories. Checkout supports Payfast, PayFlex and PayJustNow, and Dometic says orders dispatch within 1 to 2 business days.
Dometic Residential products are handled on a separate site, so this store and its support lines cover the vehicle and outdoor range.
Address and operating information
Dometic Vehicle Outfitters SA (Pty) Ltd is registered at Corner Forssman Close and River Road, Barbeque Downs, Kyalami, Johannesburg. Its company registration number is 1999/023159/07 and its VAT number is 4800186217.
Online orders marked for collection must be picked up from the Dometic Front Runner Series store within 30 days. If you do not collect in time, Dometic may charge shipping or reimburse the order. Dometic does not publish support-line hours on the pages read for this guide.
Support and escalation routes
For returns and faults on products bought online, Dometic’s terms set out these rules:
- Change of mind: you can withdraw from an online order without giving a reason within 30 days of receiving it, using the withdrawal form sent with your order confirmation.
- Defective products: you can claim for up to three years from receipt, or for the period set by the Consumer Protection Act.
- Dealer purchases: take the matter up with the dealer that sold you the product.
Dometic does not publish a separate escalation line. If your first request is not resolved, email a written complaint to contact.za@dometic.com with your order number and keep a copy. For other outdoor and retail brands, browse the retail hub or the retail directory C to E listings.
Frequently asked questions
What is the Dometic South Africa contact number?
Call +27 11 466 0155 for customer and product support, or use the product support form on dometic.com/en-za.
What is Dometic South Africa’s email address?
Dometic’s customer service email for questions and complaints is contact.za@dometic.com.
Is Dometic South Africa the same as Front Runner?
The South African store is run by Dometic Vehicle Outfitters SA (Pty) Ltd, the former Front Runner Outfitters business in Kyalami. It supports products bought on the former frontrunneroutfitters.com.
Can I return a Dometic product I bought online?
Yes. You can withdraw from an online order within 30 days of receipt without giving a reason, using the withdrawal form sent with your order confirmation.
Sources
- Dometic, Product support form: dometic.com/en-za/support/product-support-form, read 2026-09-26
- Dometic, Terms and conditions: dometic.com/en-za/terms-and-conditions, read 2026-09-26
- Dometic, Privacy notice: dometic.com/en-za/privacy-notice, read 2026-09-26
- Dometic, Support: dometic.com/en-za/support, read 2026-09-26