Retail · Support
Hirsch Online Contact Details
All Retail contactsComplaints & escalation
Hirsch Homestore sells appliances, electronics and home goods through a chain of stores and an online shop. Its online operation is contactable separately from the stores, and the service centres are separate again, split by province. Sending a query to the wrong one of the three is the usual delay.
Online enquiries
- Telephone: 031 582 4401
- Email: hello@hirschs.co.za
- Address on the site: 1211 Umgeni Road, KwaZulu-Natal
Store and order enquiries
- Email: orders@hirschs.co.za
- Individual store details are listed on the Our Stores page at hirschs.co.za
Service centres
The service centres handle repairs and warranty work, which is a different process from a delivery or order query. Hirsch’s website no longer displays the service centre numbers, so if an appliance you bought is faulty, email hello@hirschs.co.za with the order number and ask to be referred to the service centre for your province.
Buying a large appliance online
Delivery is where most complaints on this kind of purchase start, so settle it before you pay. Confirm the delivery lead time in writing, whether delivery includes carrying the item into the house and up stairs, and whether installation, connection or removal of the old appliance is included or charged. For anything gas or plumbed, ask who does the connection and whether a certificate of compliance is issued, because an uncertified installation can void both the warranty and your household insurance.
Your rights on a faulty appliance
- The Consumer Protection Act gives you six months to return goods that are defective, and the choice of repair, replacement or refund is yours rather than the retailer
- A repair carries a three-month warranty on that repair; if the same fault recurs in that window you may demand a replacement or refund
- A cooling-off right applies to goods bought at a distance, allowing cancellation within seven business days of delivery
- Keep the invoice and the delivery note; a warranty claim is settled against the purchase date on them
If it is not resolved
- Escalate in writing to hello@hirschs.co.za with the order number and dates, and ask for a reference
- For a repair dispute, deal with the service centre for your province directly rather than through the online line