Retail · Contact details
Royal Mail UK Contact Details
Royal Mail UK handles general customer enquiries through its online help and contact centre at personal.help.royalmail.com/app/contact, or by free post to Freepost ROYAL MAIL CUSTOMER SERVICES. Royal Mail is the UK postal operator and part of International Distribution Services (IDS), formerly Royal Mail Group.
Royal Mail UK contact details at a glance
| Route | Details |
|---|---|
| Royal Mail general customer enquiries (online help/contact) | personal.help.royalmail.com/app/contact |
| Royal Mail customer services by post | Freepost ROYAL MAIL CUSTOMER SERVICES |
| Parcelforce Worldwide contacts | parcelforce.com/contact-us |
| Corporate enquiries | Group Communications, Royal Mail Group, 185 Farringdon Road, London, EC1A 1AA |
Official contact channels
The group’s contacts page sends general Royal Mail customer enquiries to Royal Mail’s online help and contact centre, not to the group itself. You can also write free of charge to Freepost ROYAL MAIL CUSTOMER SERVICES. Royal Mail’s phone numbers could not be read for this check, so none are listed here.
What this organisation provides
Royal Mail is the UK’s Universal Service Provider for post and is regulated by Ofcom. Its parent group is International Distribution Services. Parcelforce Worldwide is the group’s express parcels arm and has its own contact channel at parcelforce.com/contact-us.
Address and operating information
Corporate enquiries go to Group Communications, Royal Mail Group, 185 Farringdon Road, London, EC1A 1AA, which is the registered office. Customer letters go to the Freepost address above. Hours were not published on the page we checked.
Support and escalation routes
Start with the online help and contact centre. For express parcels, use Parcelforce Worldwide’s own contact page. No separate escalation line was published on the group contacts page. More retailers and services are in our retail directory.
Frequently asked questions
How do I contact Royal Mail UK?
Use the online help and contact centre at personal.help.royalmail.com/app/contact, or write to Freepost ROYAL MAIL CUSTOMER SERVICES.
What is the Royal Mail customer services postal address?
Freepost ROYAL MAIL CUSTOMER SERVICES. Writing to it is free of charge.
How do I contact Parcelforce?
Use parcelforce.com/contact-us.
Where is Royal Mail’s head office?
Corporate enquiries go to 185 Farringdon Road, London, EC1A 1AA.
Sources
- International Distribution Services contacts, internationaldistributionservices.com/en/site/contacts/, read 27 September 2026