Retail · Contact details
Blu Voucher Contact Details
The Blu Voucher contact number is the call centre on 0800 014 942, with WhatsApp on 079 376 8590. Have the voucher serial number ready, because that is what the agents work from. We read these details on bluvoucher.co.za on 23 September 2026.
Blu Voucher contact number
| Call centre | 0800 014 942 |
|---|---|
| 079 376 8590 | |
| Online | Contact form on bluvoucher.co.za |
| Buy online | checkout.bluvoucher.co.za |
| What to have ready | The voucher serial number, and the PIN or slip if you still have it |
Those two numbers are the only direct contact details Blu Voucher publishes. The rest of the site routes you through a form, so for anything urgent, such as a voucher you think has been used without your permission, phone.
Lost, stolen or used without your permission
Blu Voucher says you can call the call centre on 0800 014 942 and it will cancel the voucher on your behalf to prevent unauthorised use, as long as the voucher has not already been redeemed. Once it is redeemed there is nothing to cancel, so the speed of that call is what decides the outcome.
Treat a voucher PIN like cash: anyone who has the number can spend it. Do not send a photograph of the slip to anyone who phones or messages you claiming to be from Blu Voucher or from a store.
A declined or disputed redemption
- If a redemption is declined, Blu Voucher says to call the redemption partner, meaning the service provider you were paying, with your query.
- That partner contacts Blue Label if necessary, and comes back to you with the outcome.
- To dispute a redemption that did go through, you can contact the partner or call 0800 014 942 or WhatsApp 079 376 8590, giving the voucher serial number.
That order matters. Most declined payments are settled by the service provider rather than by the voucher call centre.
How Blu Voucher works
- It is a prepaid voucher you buy with cash and redeem online with its redemption partners, without needing a bank card.
- It is valid for 36 months from the date of purchase.
- There are no costs when you redeem, and the full value is redeemed immediately.
- You cannot partially redeem it: the voucher is redeemed for its full value in one go.
- If the item costs more than the voucher, you can pay the difference with another method, but only where the partner’s platform allows more than one payment method.
- After the expiry date any remaining balance falls away and redemptions are declined.
- Topping up with an OTT voucher or a 1Voucher follows the same process as Blu Voucher.
The expiry date, PIN and serial number appear on the voucher slip, the digital voucher or the SMS you got when you bought it, depending on where you bought it. Keep that slip until the voucher is spent.
Before you phone
- Find the serial number first. Without it the call centre cannot identify the voucher, and it is the one thing every query needs.
- Note where and when you bought it, and whether you received it as a slip, a digital voucher or an SMS.
- Write down the name of the service provider you tried to pay and the exact error message, if a redemption failed.
- Check the purchase date against the 36-month validity before assuming something has gone wrong.
- Never read the full PIN out to someone who called you. You phone them, on 0800 014 942.
Where to buy and spend it
Blu Voucher says it is sold at major retail stores, petrol stations, spaza shops, banking apps and digital platforms, as well as directly on its own checkout site. On the spending side it groups its partners into connectivity, gaming, financial and medical categories, covering airtime and fibre, insurance and savings, education and betting platforms, with new partners added regularly.
The “where to buy” and “where to spend” sections on bluvoucher.co.za carry the current lists, which change often enough that it is worth checking before you buy a voucher for a specific service.
Frequently asked questions
What is the Blu Voucher contact number?
The number listed on this page for Blu Voucher is 0800 014 942 (Call centre).
Does Blu Voucher have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 079 376 8590.
How do I know these Blu Voucher details are correct?
We only list details read from the official website or channels of Blu Voucher, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Blu Voucher, FAQs: bluvoucher.co.za/home/faqs-2 (read 23 September 2026)
- Blu Voucher home page and contact page: bluvoucher.co.za (read 23 September 2026)