Retail · Contact details
Blu Voucher Contact Details
For Blu Voucher queries, use the call centre on 0800 014 942 or WhatsApp on 079 376 8590. Have the voucher serial number ready because that is what the agents work from. We read these details on bluvoucher.co.za on 23 September 2026.
Blu Voucher contact number and WhatsApp
| Call centre | 0800 014 942 |
|---|---|
| 079 376 8590 | |
| Online | Contact form on bluvoucher.co.za |
| Buy online | checkout.bluvoucher.co.za |
| What to have ready | The voucher serial number, and the PIN or slip if you still have it |
The call centre and WhatsApp number are the two direct contact details Blu Voucher publishes. The rest of the site routes you through a form. For something urgent, such as a voucher you think has been used without your permission, phone the call centre rather than relying on the online form.
Lost or stolen Blu Voucher and unauthorised use
If your Blu Voucher is lost, stolen or may have been used without your permission, Blu Voucher says you can call 0800 014 942 and it will cancel the voucher on your behalf to prevent unauthorised use, as long as the voucher has not already been redeemed. Once the voucher has been redeemed, there is nothing to cancel.
The voucher serial number is important for this process because the call centre uses it to identify the voucher. Keep the voucher slip, digital voucher or SMS until the voucher has been spent so that you still have the serial number and other details if you need to query it.
Treat a voucher PIN like cash because anyone who has the number can spend it. Do not send a photograph of the slip to anyone who phones or messages you claiming to be from Blu Voucher or from a store. Never read the full PIN out to someone who called you. You phone the published call centre number on 0800 014 942.
Declined Blu Voucher payments and disputed redemptions
If a Blu Voucher redemption is declined, Blu Voucher says the first contact should be the redemption partner, meaning the service provider you were trying to pay. That partner handles the query and contacts Blue Label if necessary before coming back to you with the outcome.
- For a declined redemption, contact the redemption partner with your query.
- The partner contacts Blue Label if necessary and comes back to you with the outcome.
- To dispute a redemption that did go through, contact the partner or use 0800 014 942 or WhatsApp 079 376 8590, giving the voucher serial number.
That order matters because most declined payments are settled by the service provider rather than by the voucher call centre. If you are disputing a redemption that did go through, the call centre and WhatsApp route are also available.
How Blu Voucher works
Blu Voucher is a prepaid voucher that you buy with cash and redeem online with its redemption partners without needing a bank card. The voucher is valid for 36 months from the date of purchase.
- There are no costs when you redeem, and the full value is redeemed immediately.
- You cannot partially redeem it. The voucher is redeemed for its full value in one go.
- If an item costs more than the voucher, you can pay the difference with another method, but only where the partner’s platform allows more than one payment method.
- After the expiry date any remaining balance falls away and redemptions are declined.
- Topping up with an OTT voucher or a 1Voucher follows the same process as Blu Voucher.
The expiry date, PIN and serial number appear on the voucher slip, the digital voucher or the SMS you got when you bought it, depending on where you bought it. Keeping that information until the voucher is spent gives you the details needed if you later have to contact the call centre or dispute a redemption.
Buying Blu Voucher online and where it can be used
Blu Voucher says it is sold at major retail stores, petrol stations, spaza shops, banking apps and digital platforms. It can also be bought directly through its own checkout site at checkout.bluvoucher.co.za.
For spending, Blu Voucher groups its redemption partners into connectivity, gaming, financial and medical categories. These cover airtime and fibre, insurance and savings, education and betting platforms, with new partners added regularly.
The “where to buy” and “where to spend” sections on bluvoucher.co.za carry the current lists. Because those lists change, check them before buying a voucher for a specific service.
What to have ready before contacting Blu Voucher
Start with the voucher serial number. Without it, the call centre cannot identify the voucher, and it is the one detail every query needs.
- Find the voucher serial number before you phone or send a WhatsApp message.
- Keep the PIN or slip if you still have it.
- Note where and when you bought the voucher and whether you received it as a slip, a digital voucher or an SMS.
- If a redemption failed, write down the name of the service provider you tried to pay and the exact error message.
- Check the purchase date against the 36-month validity before assuming something has gone wrong.
Frequently asked questions
What is the Blu Voucher contact number?
The Blu Voucher call centre number listed on this page is 0800 014 942. Have the voucher serial number ready when you contact the call centre.
Does Blu Voucher have a WhatsApp number?
Yes. The Blu Voucher WhatsApp number listed on this page is 079 376 8590.
Can I buy Blu Voucher online?
Yes. The page lists checkout.bluvoucher.co.za as the online buying route. Blu Voucher also says vouchers are available through digital platforms and banking apps.
What should I do if my Blu Voucher was redeemed without permission?
To dispute a redemption that went through, contact the redemption partner or call 0800 014 942 or WhatsApp 079 376 8590 with the voucher serial number. If the voucher has not yet been redeemed, Blu Voucher says the call centre can cancel it to prevent unauthorised use.
How long is a Blu Voucher valid?
A Blu Voucher is valid for 36 months from the date of purchase. After the expiry date, any remaining balance falls away and redemptions are declined.
How do I know these Blu Voucher details are correct?
We only list details read from the official website or channels of Blu Voucher, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Blu Voucher, FAQs: bluvoucher.co.za/home/faqs-2 (read 23 September 2026)
- Blu Voucher home page and contact page: bluvoucher.co.za (read 23 September 2026)