Banking & Finance · Contact details
1Voucher Contact Details
For 1Voucher contact details, the main 1Voucher call centre number is 086 169 3333. You can also email hello@1voucher.co.za or use WhatsApp on +27 83 283 8775. 1Voucher is part of the Flash Group. Every detail on this page was read from 1voucher.co.za on 19 September 2026.
1Voucher contact details and helpline number
| What you need | Contact |
|---|---|
| 1Voucher call centre | 086 169 3333 |
| hello@1voucher.co.za | |
| WhatsApp chat | +27 83 283 8775 |
| Voucher bought on TymeBank but not received | TymeBank, 086 099 9119 |
| Voucher bought on Nedbank but not received | Nedbank, 0800 555 111 |
| Voucher bought on MTN MoMo but not received | MTN MoMo, 083 173 |
Use the 1Voucher call centre for customer service and voucher problems that need investigation. The official pages do not print the main number consistently: 1Voucher’s FAQs show “0861 169 3333”, which has an extra digit, while its Contact page and website footer give 086 169 3333 and the phone link dials 0861693333.
Where to buy 1Voucher
| Where | Examples listed by 1Voucher | Amounts |
|---|---|---|
| Shoprite group stores | Shoprite, Checkers, Checkers Hyper, Usave, Checkers Liquor, Shoprite Liquor, Checkers Outdoor, Medirite Plus, Petshop, Shoprite Cash and Carry | At Shoprite stores: R5 and up (any amount) |
| PEP and Ackermans | PEP, PEP Cell, PEP Home, Ackermans | R20 to R200 (set amounts) |
| Flash merchants | Spaza shops with the Flash cow sign | R1 to R1 500 (any amount) |
| JD Group stores | JD Group stores (1Voucher’s list also shows HiFi Corp, Incredible Connection, Russells, Bradlows, Rochester and Sleepmasters) | R50 to R2 500 |
| Online | 1voucher.co.za (bank card) and the 1Voucher app | On the website: R50 and up |
| Banking and wallet apps | TymeBank, Nedbank, MTN MoMo; the retailer list also shows FNB, Standard Bank, Absa, RMB and Discovery | TymeBank, MoMo and Nedbank: R50 and up |
You can buy a 1Voucher in store with cash at Shoprite, Checkers, Usave, PEP, Ackermans, Boxer, Pick n Pay, Spar and local spaza shops showing the green and black Flash cow sign. You can also buy one online with a bank card at 1voucher.co.za, in the 1Voucher app, or through banking and wallet apps such as TymeBank, Nedbank and MTN MoMo.
1Voucher’s Where to Buy page says you can find 1Voucher “everywhere across South Africa”, at spaza shops, in the 1Voucher app, at major retailers, through banking apps and via selected mobile wallets. Its retailer list also includes Boxer, Pick n Pay, Spar, Jet, Jet Home, @home, Foschini, Markham, Sportscene, Exact, Sterns, American Swiss, Galaxy & Co, Relay Jeans, The Fix, Beauty Box, Dunns and Money Market. The amounts in the table are from 1Voucher’s FAQs.
1Voucher customer service for a missing voucher PIN
If you bought a 1Voucher on the 1Voucher website and did not receive the SMS or email with your voucher number, email hello@1voucher.co.za with your name and surname, the voucher amount, the transaction date and the order number. 1Voucher says you should get feedback within 24 hours. If you do not, call 086 169 3333.
If the missing voucher was bought through TymeBank, contact TymeBank on 086 099 9119. For one bought through Nedbank, contact Nedbank on 0800 555 111. For one bought through MTN MoMo, contact MTN MoMo on 083 173.
A lost PIN cannot be recovered. 1Voucher says a lost PIN “is like lost cash”, so write it down or take a photo of it.
How 1Voucher works and when to call the helpline
- The PIN: a 1Voucher is a 16-digit PIN that turns cash into a digital payment. Choose 1Voucher as the payment method on a partner’s website or app and enter the PIN.
- Validity: a PIN is valid for 3 years from the date of purchase.
- Change: if you do not use the full value, a change voucher is sent by SMS or through the partner’s platform; if you do not receive it, contact the merchant where you redeemed the voucher.
- Refunds: 1Vouchers are non-refundable, but you can load unwanted or small vouchers into the 1Voucher app and spend from there.
- Invalid PIN: retype it; if it still fails, the PIN may not have been generated by Flash Group. Call 086 169 3333 to investigate.
The 1Voucher app, on the App Store and Google Play, lets you spend, send and store your balance with no fees. 1Voucher can be used at participating retailers to pay for goods or accounts, including Russells, HiFi Corp and Incredible Connection, and at spaza shops with the Flash cow sign.
To redeem a 1Voucher, 1Voucher says to present the 16-digit PIN shown on your slip or in your 1Voucher app. Partners set their own return rules for goods bought with a 1Voucher, so check the retailer’s terms and conditions before returning an item.
Frequently asked questions
What is the 1Voucher contact number?
The main 1Voucher contact number is 086 169 3333. The page also lists 086 099 9119 for a voucher bought on TymeBank but not received, 0800 555 111 for a voucher bought on Nedbank but not received, and 083 173 for MTN MoMo.
What is the 1Voucher helpline number?
The 1Voucher helpline and call centre number shown on the Contact page and website footer is 086 169 3333. The FAQs also print “0861 169 3333”, but that version contains an extra digit.
What is the 1Voucher customer service number?
For 1Voucher customer service, call 086 169 3333. The same number is given for investigating an invalid PIN and for following up when a voucher bought on the 1Voucher website has not arrived after the stated feedback period.
What is the 1Voucher email address?
The 1Voucher email address listed on this page is hello@1voucher.co.za. For a voucher bought on the 1Voucher website but not received, include your name and surname, voucher amount, transaction date and order number.
Does 1Voucher have a WhatsApp number?
Yes. The WhatsApp chat number listed on this page is +27 83 283 8775.
How do I know these 1Voucher details are correct?
These details were read from 1Voucher’s official website pages and site footer on 19 September 2026. The differing versions of the call centre number are kept on this page so the conflict remains clear rather than being silently corrected.
Sources
- 1Voucher Where to Buy, Contact and Support (FAQ) pages, 1voucher.co.za, read 19 September 2026
- 1Voucher home page and site footer, 1voucher.co.za, read 19 September 2026