Banking & Finance · Contact details
Connect Financial Solutions Contact Details
Connect Financial Solutions was the credit company behind store accounts at Russells, Bradlows, Sleepmasters, Rochester, HiFi Corp and Incredible Connection. For a question or complaint about one of those credit agreements today, call Pepkor Lifestyle Customer Care on 010 211 1120 or email query@pl.co.za. We read the National Credit Regulator’s register and the terms and contact pages of russells.co.za, bradlows.co.za, sleepmasters.co.za and hificorp.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Connect Financial Solutions, Pepkor Lifestyle or any of its stores, and we have no access to credit accounts.
Official contact channels
| What it is for | Contact |
|---|---|
| Enquiries, disputes and complaints about a credit application or credit agreement | 010 211 1120, query@pl.co.za |
| Pay a loan or credit instalment online | “To Pay Loan Account” link in the footer of the Russells, Bradlows or HiFi Corp website (a PayU payment page) |
| Russells customer service | 0800 110 775, WhatsApp 066 189 8115 |
| Bradlows customer service | 0800 119 933, WhatsApp 066 184 8300 |
| HiFi Corp customer service | WhatsApp 0860 459 459 |
| Claims on Abacus credit life or goods and device insurance sold with store credit | Abacus 0800 777 444, claims@abacus-insurance.co.za, or the store where you bought the product |
The customer care number and mailbox come from the regulator contact table in the Russells website terms, which lists “Customer Care 010 211 1120” alongside the ombuds and regulators. The pl.co.za mailbox uses a short domain rather than a store name, but it is the address Pepkor Lifestyle publishes there. The old connectfs.co.za website is still named in those terms, but it did not load for us.
What this organisation provides
Connect Financial Solutions (Pty) Ltd, registration number 2018/431596/07, held credit provider registration NCRCP11158 with the National Credit Regulator. The NCR’s register of voluntarily cancelled credit providers now lists it with trading names Incredible Connection, Sleepmasters, Bradlows, Russells, Rochester and HiFi Corp, a cancellation date of 27 September 2024 and the reason “Take Over/Acquisition”. It is not on the register of currently registered credit providers.
The current Russells terms say credit is granted only through Pepkor Lifestyle Finance, a division of Pepkor Trading (Pty) Ltd, registered credit provider NCRCP13053 and authorised financial services provider FSP 3247. The NCR register confirms NCRCP13053 as Pepkor Trading (Pty) Ltd. Older credit terms still on the Bradlows and Sleepmasters websites continue to name Connect Financial Solutions, and one Sleepmasters clause prints its registration number as 2008/431596/07 instead of 2018, so treat the NCR record as the reliable version.
To apply for store credit, the brands ask that you are 18 or older, with a valid ID card, ID book, driver’s licence or passport (passports only for instalment credit), proof of regular income, your latest three months’ bank statements or consent to fetch them from your bank, a DebiCheck debit order, credit life or product cover, and biometric or facial authentication.
Address and operating information
Pepkor Lifestyle gives its principal place of business as Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, 2090, the same building listed on the NCR record for Connect Financial Solutions. The terms do not state hours for the 010 211 1120 line.
In February 2026 Pepkor Lifestyle reported that older lay-by statements, issued before 2023 and showing names, sales order numbers and balances, had been reachable online through a service provider’s links. It warns that the data could be used in scams and says it will never ask for your password or banking details through its communication channels. Treat unexpected calls or messages about a store account with suspicion and phone the official number yourself.
Support and escalation routes
- Raise the problem with Customer Care on 010 211 1120 or query@pl.co.za and ask for a reference number.
- If the credit dispute is not resolved, refer it to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za.
- Reckless lending or other National Credit Act concerns can go to the National Credit Regulator on 0860 627 627.
- A faulty product or delivery problem, as opposed to the credit agreement, belongs with the Consumer Goods and Services Ombud on 0860 000 272 or info@cgso.org.za.
Sources
- ncr.org.za: register of registered and voluntarily cancelled credit providers, searched for Connect Financial Solutions and Pepkor Trading, read 16 September 2026
- russells.co.za: Terms and Conditions, contact page footer, store account page and security update notice, read 16 September 2026
- bradlows.co.za and sleepmasters.co.za: Terms and Conditions, plus the Bradlows contact page footer, read 16 September 2026
- hificorp.co.za: contact page footer, read 16 September 2026
- nfosa.co.za and cgso.org.za published contact details