Lewis Stores Customer Care and Insurance Contact Details

The Lewis contact number is 0800 228 444, a toll-free customer service line for questions, compliments and complaints. The email address is customersupport@lewisgroup.co.za. Insurance matters have a separate toll-free line, 0800 000 598. We read this on lewisstores.co.za on 24 September 2026.

Lewis Stores contact details

Customer service, toll free	0800 228 444
Insurance call centre, toll free	0800 000 598
Email	customersupport@lewisgroup.co.za
Head office	021 460 4400
Head office fax	021 460 4662
Head office address	Universal House, 53A Victoria Road, Woodstock, Cape Town, 7925
Store locator	lewisstores.co.za
Countries served	South Africa, Namibia, Botswana, Lesotho, Eswatini

Two toll-free numbers, for different things

Both are free to call, and mixing them up sends you to the wrong team.

0800 228 444 is general customer service. Lewis describes it as the line for questions, compliments and complaints, and repeats it as the number for any queries or complaints.

0800 000 598 is the Insurance Call Centre. Lewis directs existing customers who are Monarch policyholders to this number to claim or to submit a complaint about the insurance, and to ask for a product brochure.

So if your matter is about cover attached to a purchase rather than the purchase itself, use the insurance number.

You have five business days to cancel

This is the most valuable thing on Lewis’s own site and it is easy to miss.

Lewis states that you have five business days from the date of invoice to cancel the contract and request a refund.

Business days, not calendar days, and counted from the invoice date rather than from delivery. If you have changed your mind about a credit purchase, that window is short and it is the thing to act on before anything else.

Put a cancellation in writing as well as phoning, so you have a dated record inside the five days.

The support form sorts by problem

Lewis runs a Customer Support Form and requires every field to be completed before it will process the request. Its tick-box categories are a useful map of what the service desk handles.

• Account matters: change of address, cancellation requests, a declined credit application, and credit enquiries.
• Disputes and enquiries: arrears, balance, cancellation, exchange, clearance of interest and the contract itself.
• Credit bureau or legal enquiries, administration and disputes.
• Merchandise: advertised goods not available, faulty or damaged goods, and non-delivery.
• Services: promotional offers not honoured, staff conduct, free gifts and automated messaging.
• General: mailing queries and anything else.

Pick the closest category rather than General. It routes the request, and General is the slowest box to tick.

The obvious contact address does not work

lewisstores.co.za/contact-us does not load. It returns a raw server error page rather than a normal page-not-found message, which makes it look as though the site is broken.

The working pages keep their original file names: lewisstores.co.za/ls-contact-us.php for the enquiry form and lewisstores.co.za/ls-customer-care.php for customer service. The store locator is at lewisstores.co.za/store_locator.php.

Navigate from the menu on the Lewis home page rather than typing an address.

Applying for credit through the site

Lewis’s enquiry form doubles as a credit application. It asks whether you want to apply for credit or pay cash, for identification by identity or passport number, for your date of birth, and for your take-home pay in bands.

It warns that your net income must be accurate, because incorrect information may delay or cause the application to be declined.

Submitting it means consenting to Lewis drawing your personal credit information from the credit bureaux. Read that consent before ticking it, and be aware you are granting it by using the form.

Lewis also notes that its advertised instalment includes all costs, which is worth checking against the quote you are given in store.

Before you call

Have your account number and identity number, and your invoice with its date, since several of the timeframes run from it.

Know which store you bought from. Lewis trades across five countries and the store holds the sale record.

For a faulty or undelivered item, have the model details and the delivery date you were given.

Lewis publishes no operating hours for its call centres, so treat both toll-free numbers as weekday business-hours lines.

Sources

• Lewis Stores customer care page, lewisstores.co.za/ls-customer-care.php, for the toll-free customer service and insurance numbers, the support mailbox, the support form categories, the five business day cancellation term and the head office address, telephone and fax (read 24 September 2026)
• Lewis Stores contact page, lewisstores.co.za/ls-contact-us.php, for the enquiry and credit application form and the countries served (read 24 September 2026)
• Direct check of lewisstores.co.za/contact-us, which returns a server error page (checked 24 September 2026)