Lexis Convey is the conveyancing workflow platform from LexisNexis South Africa. The number that matters for it is not the general LexisNexis number. LexisNexis splits support by product line, and Lexis Convey sits under Business Software Solutions with its own support line and mailbox.
Official contact channels
- Lexis Convey product support: +27 861 153 947, email [email protected]
- The same line and mailbox also cover Lexis RatesClearance and Lexis Deceased Estates, which are the other Business Software Solutions products.
- Sales and general enquiries: +27 (0) 860 765 432, email [email protected]
- Customer care for the Legal and Professional products, which is a different desk: +27 860 765 432, email [email protected]
Two cautions. The link behind the telephone number on the Lexis Convey product page is malformed, carrying a double plus sign, so tapping it on a phone may fail. The displayed number, 0860 765 432, is the correct one, but for a Convey support matter dial 0861 153 947 instead. Separately, every LexisNexis office publishes an 086 number directly beside its telephone number, and in each case the 086 number is labelled as a fax, not a voice line.
What this organisation provides
LexisNexis describes Lexis Convey as the market leading conveyancing workflow solution in South Africa for more than 30 years, now delivered as an online platform for transfers, bonds and consents. Its stated capabilities are:
- Integrations with financial institutions, SARS, municipalities, other attorney firms and accounting systems
- Document generation and assembly, fee calculations and reporting, automated rather than manual
- Secure online access to matters, documents and client communications for remote work
- Integration with Lexis KYC and Lexis Tracker, which combines compliance, matter management and client updates in one platform and speeds up FIC checks
- Search and reporting across files and matter progress, with audit trails and document version control for POPIA compliance
- Collaboration across banks, mortgage originators, municipalities, conveyancing attorneys, estate agents and consumers
Address and operating information
- Head office, Johannesburg: Building 8, Country Club Estate Office Park, 21 Woodlands Drive, Woodmead, 2191, telephone +27 11 245 6500
- Durban: Block A, 2nd floor, Park Square, Park Avenue, Centenary Boulevard, Umhlanga, telephone +27 860 765 432
- Cape Town: TBE Waterfront, 3 Dock Road, V and A Waterfront, Cape Town, 8001, telephone +27 21 658 9700
- Gqeberha, listed as Port Elizabeth: 1st Floor, Harbour View Building, Oakworth Road, Humewood, 6001, telephone +27 41 582 1339
Support and escalation routes
- Log the matter first with product support on 0861 153 947 or [email protected], and get a reference number.
- LexisNexis publishes a formal escalation route with a condition attached. Use [email protected] only if you cannot reach the customer support centre number and your reference number is more than 48 hours old.
- An escalation email must carry your account number, the reference number, and the account holder name and surname. Sending it without those will not move the matter.
- LexisNexis South Africa is part of the LexisNexis Legal and Professional group within the RELX Group, so account and billing matters sit with the South African entity rather than the global one.
Sources
- lexisnexis.com/en-za/contact-us (product support lines by product line, the Business Software Solutions grouping that Lexis Convey falls under, the escalation route and its 48 hour condition, and all four office addresses with telephone and fax numbers labelled separately)
- lexisnexis.com/en-za/lexisconvey (product capabilities, integrations, and the sales contact route)