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Lexis Convey Contact Details

Verified 2 September 2026Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Lexis Convey support is on +27 861 153 947 or support@lexisnexis.co.za. Lexis Convey is the conveyancing workflow platform from LexisNexis South Africa, and the number that matters for it is not the general LexisNexis number: LexisNexis splits support by product line, and Lexis Convey sits under Business Software Solutions with its own support line and mailbox.

Lexis Convey contact details at a glance

Two cautions. The link behind the telephone number on the Lexis Convey product page is malformed, carrying a double plus sign, so tapping it on a phone may fail. The displayed number, 0860 765 432, is the correct one, but for a Convey support matter dial 0861 153 947 instead. Separately, every LexisNexis office publishes an 086 number directly beside its telephone number, and in each case the 086 number is labelled as a fax, not a voice line.

What Lexis Convey does

LexisNexis describes Lexis Convey as the market leading conveyancing workflow solution in South Africa for more than 30 years, now delivered as an online platform for transfers, bonds and consents. Its stated capabilities are:

  • Integrations with financial institutions, SARS, municipalities, other attorney firms and accounting systems
  • Document generation and assembly, fee calculations and reporting, automated rather than manual
  • Secure online access to matters, documents and client communications for remote work
  • Integration with Lexis KYC and Lexis Tracker, which combines compliance, matter management and client updates in one platform and speeds up FIC checks
  • Search and reporting across files and matter progress, with audit trails and document version control for POPIA compliance
  • Collaboration across banks, mortgage originators, municipalities, conveyancing attorneys, estate agents and consumers

LexisNexis South Africa offices and numbers

  • Head office, Johannesburg: Building 8, Country Club Estate Office Park, 21 Woodlands Drive, Woodmead, 2191, telephone +27 11 245 6500
  • Durban: Block A, 2nd floor, Park Square, Park Avenue, Centenary Boulevard, Umhlanga, telephone +27 860 765 432
  • Cape Town: TBE Waterfront, 3 Dock Road, V and A Waterfront, Cape Town, 8001, telephone +27 21 658 9700
  • Gqeberha, listed as Port Elizabeth: 1st Floor, Harbour View Building, Oakworth Road, Humewood, 6001, telephone +27 41 582 1339

Lexis Convey support and escalation

  • Log the matter first with product support on 0861 153 947 or support@lexisnexis.co.za, and get a reference number.
  • LexisNexis publishes a formal escalation route with a condition attached. Use escalation.support@lexisnexis.co.za only if you cannot reach the customer support centre number and your reference number is more than 48 hours old.
  • An escalation email must carry your account number, the reference number, and the account holder name and surname. Sending it without those will not move the matter.
  • LexisNexis South Africa is part of the LexisNexis Legal and Professional group within the RELX Group, so account and billing matters sit with the South African entity rather than the global one.

Frequently asked questions

What is the Lexis Convey contact number?

+27 861 153 947 for Lexis Convey product support. Sales and general enquiries answer on +27 (0) 860 765 432.

What is the Lexis Convey email address?

support@lexisnexis.co.za for Lexis Convey product support, sales@lexisnexis.co.za for sales and general enquiries, and customercare@lexisnexis.co.za for the Legal and Professional products desk.

How do I escalate an unresolved Lexis Convey query?

Escalation goes to escalation.support@lexisnexis.co.za, but only when you cannot reach the customer support centre number and your reference number is more than 48 hours old. The email must carry your account number, the reference number and the account holder name and surname.

Where is the LexisNexis South Africa head office?

Building 8, Country Club Estate Office Park, 21 Woodlands Drive, Woodmead, 2191, on +27 11 245 6500.

Sources

  • lexisnexis.com/en-za/contact-us (product support lines by product line, the Business Software Solutions grouping that Lexis Convey falls under, the escalation route and its 48 hour condition, and all four office addresses with telephone and fax numbers labelled separately)
  • lexisnexis.com/en-za/lexisconvey (product capabilities, integrations, and the sales contact route)