Business · Contact details
Lightstone Contact Details
Lightstone, the South African property and vehicle data business, is on 010 822 8687 for general enquiries or info@lightstone.co.za, with property support on 012 643 1405. Support is split across function-specific mailboxes, and picking the right one matters far more than the switchboard number does.
Lightstone contact details at a glance
| What you need | Contact details |
|---|---|
| General enquiries | 010 822 8687 or info@lightstone.co.za |
| Auto solutions support | helpdesk@lightstone.co.za or 010 822 8687 |
| Property solutions support | helpdesk@lightstone.co.za, 012 643 1405 or 087 550 7901 |
| Technical issues | support@lightstone.co.za |
| Toolkit training | training@lightstone.co.za |
| Office hours | none published |
Which Lightstone mailbox to use
Every address published is a role mailbox on the company’s own domain, so all of them are safe to use. The company runs separate helpdesk numbers for its auto and property sides, which is the split to get right before dialling. The mailbox list is effectively a routing map: if you are a dealer with an administration query, the admin mailbox reaches the right desk directly, whereas the general helpdesk will simply forward it. Naming the product in your subject line saves a round trip either way.
Lightstone product support mailboxes
- Auto and property support: helpdesk@lightstone.co.za, with 010 822 8687 for auto and 012 643 1405 or 087 550 7901 for property.
- Technical issues: support@lightstone.co.za.
- Toolkit training: training@lightstone.co.za.
- eCompliance: ecompliancesupport@ on the company’s own domain.
- LIVE: livesupport@.
- Value added products and insurance: vaps@.
- Signio system: signiosupport@.
- Dealer administration: dealeradmin@.
- Bank administration: bankadmin@.
What Lightstone provides
Lightstone supplies property data, valuations and automated valuation models, and vehicle and auto data solutions for dealers, banks and insurers, mainly to businesses rather than to the public. Because it is a business-to-business provider, a member of the public who has seen a Lightstone property valuation usually encountered it through an estate agent, bank or insurer, and that party is the one who can explain or challenge the figure.
Lightstone offices in Bryanston, Centurion and Gqeberha
- Bryanston office, Johannesburg: phone 010 822 8687.
- Centurion office: Irene Link Office Park, 2-20 Impala Avenue, Doringkloof, Centurion, 0157, on 012 643 1405.
- Gqeberha office: 270 Cape Road, Block 2, Mill Park, entrance on Westview Drive, Gqeberha, 6070, on 041 364 0211.
No public office hours are published for any of the three offices. The Gqeberha entrance detail is published by the company itself and is worth noting: the postal address is on Cape Road but the way in is from Westview Drive, which is the kind of thing that causes a lap around the block on a first visit.
Disputing a Lightstone valuation or data record
- A dispute about a property valuation used in a bond application is a matter for the bank that commissioned it, not for Lightstone directly.
- Credit and insurance data about you personally is governed by POPIA, and the Information Regulator handles complaints about how personal information is processed.
- Business-to-business contract disputes follow the contract, since consumer bodies do not generally assist a business customer.
- Start with the product-specific mailbox, then the relevant helpdesk number.
If your concern is that data held about you is wrong, frame it as a POPIA access and correction request rather than as a general complaint. That gives the request a legal footing and a defined response obligation.
Frequently asked questions
What is the Lightstone contact number?
General enquiries are on 010 822 8687. Property solutions support is on 012 643 1405 or 087 550 7901, and the Gqeberha office is on 041 364 0211.
What is the Lightstone email address?
General enquiries go to info@lightstone.co.za. Support mailboxes are helpdesk@lightstone.co.za for auto and property, support@lightstone.co.za for technical issues and training@lightstone.co.za for toolkit training.
Where are Lightstone’s offices?
Bryanston in Johannesburg, Irene Link Office Park in Centurion, and 270 Cape Road, Mill Park in Gqeberha. The Gqeberha entrance is on Westview Drive, not Cape Road.
Can the public query a Lightstone property valuation?
Not directly with Lightstone. The valuation is usually commissioned by an estate agent, bank or insurer, and that party is the one who can explain or challenge the figure. A valuation used in a bond application is a matter for the bank that commissioned it.
Sources
- Lightstone corporate contact page, corporate.lightstone.co.za, read 3 September 2026