Lightstone is a South African data business supplying property and vehicle information, valuations and related systems, mainly to businesses rather than to the public. It splits support across a large number of function-specific mailboxes, and picking the right one matters far more here than the switchboard number does.
Official contact channels
- General enquiries: 010 822 8687 or [email protected]
- Auto solutions support: [email protected] or 010 822 8687
- Property solutions support: [email protected], 012 643 1405 or 087 550 7901
- Technical issues: [email protected]
- Toolkit training: [email protected]
Every address published is a role mailbox on the company own domain, so all of them are safe to use. The company runs separate helpdesk numbers for its auto and property sides, which is the split to get right before dialling.
What this organisation provides
- Property data, valuations and automated valuation models
- Vehicle and auto data solutions for dealers, banks and insurers
- Specialist product mailboxes: ecompliancesupport@ for eCompliance, livesupport@ for LIVE, vaps@ for value added products and insurance, and signiosupport@ for the Signio system
- Dedicated administration addresses: dealeradmin@ for dealers and bankadmin@ for banks
That mailbox list is effectively a routing map. If you are a dealer with an administration query, dealeradmin reaches the right desk directly, whereas the general helpdesk will simply forward it. Naming the product in your subject line saves a round trip either way.
Because this is a business-to-business provider, a member of the public who has seen a Lightstone property valuation usually encountered it through an estate agent, bank or insurer, and that party is the one who can explain or challenge the figure.
Address and operating information
- Bryanston office, Johannesburg: 010 822 8687
- Centurion office: Irene Link Office Park, 2-20 Impala Avenue, Doringkloof, Centurion, 0157, on 012 643 1405
- Gqeberha office: 270 Cape Road, Block 2, Mill Park, entrance on Westview Drive, Gqeberha, 6070, on 041 364 0211
- No public office hours are published
The Gqeberha entrance detail is published by the company itself and is worth noting: the postal address is on Cape Road but the way in is from Westview Drive, which is the kind of thing that causes a lap around the block on a first visit.
Support and escalation routes
- Start with the product-specific mailbox, then the relevant helpdesk number
- A dispute about a property valuation used in a bond application is a matter for the bank that commissioned it, not for Lightstone directly
- Credit and insurance data about you personally is governed by POPIA, and the Information Regulator handles complaints about how personal information is processed
- Business-to-business contract disputes follow the contract, since consumer bodies do not generally assist a business customer
If your concern is that data held about you is wrong, frame it as a POPIA access and correction request rather than as a general complaint. That gives the request a legal footing and a defined response obligation.
Sources
- Lightstone corporate contact page, corporate.lightstone.co.za, read 3 September 2026