Livewell Estates is a family of specialist dementia and Alzheimers care facilities with two locations, one in Gauteng and one in the Western Cape. Each estate is contacted directly rather than through a head office switchboard.
Official contact channels
- Bryanston estate: 011 463 8212, [email protected]
- Somerset West estate: 021 851 6886, [email protected]
- After hours assistance, Bryanston only: 073 461 6137
- Careers, Bryanston: [email protected]
- Careers, Somerset West: [email protected]
- Enquiry form at livewell.care/contact
The after hours number is published for Bryanston only. Somerset West has no separate after hours line, so an urgent out of hours matter there has to go through the estate itself on the daytime number. When you call either estate, ask for the estate manager, who is the point of contact for enquiries about a resident.
What this organisation provides
Livewell provides long term dementia and Alzheimers care and also respite care, which is short term placement giving a family carer a break. Care is described as personalised and informed by current research into memory diseases, and the estates run memory care programmes built around a cognitive focused routine, including music, crafts, sports, board games, library visits and outings. Families receive ongoing reporting, updates, activity timetables and records of medication administered, which is worth knowing because it sets what you can reasonably ask the estate to send you.
Address and operating information
The Bryanston Estate is at 113 Mount Street, Bryanston, Johannesburg. The Somerset West Estate is at 41 Lourens Street, Somerset West, Cape Town. Both are residential care facilities rather than clinics, so visiting arrangements are set per estate; confirm times with the estate before travelling, particularly for a first visit or an assessment.
Support and escalation routes
Raise a concern about a resident with the estate manager first, in writing where it concerns care or medication so there is a record. If it is not resolved, a complaint about the standard of care at a health establishment goes to the Office of Health Standards Compliance, whose Health Ombud investigates complaints about health establishments. Where the complaint is about the conduct of a particular practitioner rather than the facility, the regulator differs: a nurse falls to the South African Nursing Council and a doctor to the Health Professions Council of South Africa. Choosing the right body matters, because each will decline a matter that belongs to another.
Sources
- Livewell contact page: livewell.care/contact/
- Livewell about page: livewell.care/about/
- Office of Health Standards Compliance and Health Ombud: ohsc.org.za
- South African Nursing Council: sanc.co.za