LOreal South Africa publishes one switchboard number and two mailboxes, each for a different kind of enquiry. It runs no consumer careline on its corporate site, so product complaints go through the retailer or the brand rather than this number.
Official contact channels
- Office: 011 286 0700
- General and media enquiries: [email protected]
- Sponsorship requests: [email protected]
What this organisation provides
LOreal is a cosmetics manufacturer that sells through retailers, salons and pharmacies rather than directly to the public. The South African page is a corporate presence covering the group, its brands, careers and supplier and investor information, not a customer service channel.
Address and operating information
LOreal South Africa, Building 17, The Woodlands Office Park, Woodlands Drive, Woodmead, Johannesburg, 2191. This is the office address the company publishes for the country.
Support and escalation routes
The two mailboxes are not interchangeable. General and media enquiries go to the communications address, and sponsorship approaches to the sponsorship address, so sending a sponsorship request to the general mailbox will slow it down. The company also publishes a Promotion of Access to Information Act section, which is the formal route for a written request for records.
Sources
- loreal.com/en/south-africa/, read 2 September 2026.