Banking & Finance · Contact details
Instant Money Contact Details
To manage an Instant Money voucher, use *120*212# to resend a voucher, reset a PIN or check voucher status. For Standard Bank personal banking, the number is 0860 123 000, while Spar customer care is 0860 313 141. Instant Money is a Standard Bank product, and Spar is one of the retailers that sells it. These details were read on 24 September 2026.
Instant Money contact details at a glance
| Manage vouchers (USSD) | *120*212# |
|---|---|
| Standard Bank personal banking | 0860 123 000 |
| Lost or stolen card | 0800 020 600 |
| Report fraud | 0800 222 050 |
| Spar customer care | 0860 313 141 |
| Spar head office | 031 719 1900 |
| Instant Money app | Google Play, App Store, Huawei Store |
Instant Money voucher help on *120*212#
For a problem with an Instant Money voucher, *120*212# is the main self-service route published by Standard Bank. It registers and opens your Instant Money Wallet through Cellphone Banking and handles resending vouchers, resetting PIN codes and viewing voucher statuses.
If the voucher SMS did not arrive, use the resend option. If you have lost the PIN, use the PIN reset option. If you are unsure whether a money voucher is still available, use the voucher status option.
There is also an Instant Money app on Google Play, the App Store and the Huawei Store. The page states that the app can be used for the same voucher-management functions.
The published Instant Money Wallet limits are vouchers stored up to R25 000 a month and sending up to R10 000 a day from the wallet. Wallet to wallet transfers are free.
Spar Instant Money contact support
There is no separate Spar Instant Money number listed on the page. Instant Money is a Standard Bank product, while Spar is one of the retailers that sells it.
Spar has a page at spar.co.za/Services/Instant-Money. When it was opened on 24 September 2026, it contained no Instant Money number, instructions or fees, only the site’s own footer.
Standard Bank describes the retailers as “retail partners” and does not name Spar or any other chain on its Instant Money page. Neither company publishes a joint support line.
For a voucher problem, use Standard Bank’s voucher-management route. For a problem with a Spar store, the till or the staff member who served you, Spar customer care is 0860 313 141.
Sending Instant Money at a retail till
Standard Bank lists three things to bring when sending Instant Money at a till point at a retail partner.
- Your South African identity book or smart card.
- Your South African cellphone number.
- The recipient’s South African cellphone number.
Both cellphone numbers must be South African. The page states that you cannot send an Instant Money voucher to a foreign cellphone number.
You do not need a Standard Bank account to send at a till. Sending is also possible through the Standard Bank app, online banking, cellphone banking, an ATM or a wallet QR code.
The recipient can withdraw the money at a participating retailer or at a Standard Bank ATM. The available facts do not identify which specific retail chains provide withdrawal, so the page does not claim that a Spar store is an Instant Money withdrawal point.
Keep your Instant Money voucher PIN private
Standard Bank’s instruction is that the four-digit cash collection PIN is shared with the recipient so that the recipient can withdraw the money. The PIN therefore gives access to the cash.
Do not give the voucher PIN to anyone who phones, messages or emails asking for it. The page states that Standard Bank will not ask for it, Spar will not ask for it, and a store cashier does not need it to help you.
The same applies to anyone offering to “reverse” or “verify” a voucher. If you are sending money to someone you have not met, including for a sale or rental deposit, treat the PIN as cash handed over because once it is used it is gone.
Send the PIN directly to the recipient and check the cellphone number before sending it.
Spar customer care and head office numbers
For a store-related issue, Spar customer care is 0860 313 141. Spar head office is 031 719 1900, at 22 Chancery Lane, Pinetown, 3610.
Spar also publishes distribution centre numbers. These serve the stores in each region rather than the public: Eastern Cape 041 404 5000, KwaZulu-Natal 031 508 5000, Lowveld 013 753 6800, North Rand 011 203 5300, South Rand 011 821 4000 and Western Cape 021 690 0000.
Spar’s customer care form asks for your region, a subject and the store name. Have the store name ready because Spar stores are independently owned and the store is what identifies the complaint.
Standard Bank lost card and fraud numbers
For a lost or stolen card, Standard Bank lists 0800 020 600. To report fraud, the published number is 0800 222 050. These are separate from the Instant Money voucher-management route on *120*212#.
What to have ready before contacting support
For an Instant Money voucher problem, try *120*212# first because the published options cover resending a voucher, resetting a PIN and checking voucher status.
Have the cellphone number the voucher was sent from, the cellphone number it was sent to, the amount and the date. Keep the till slip for a voucher bought in a store because it carries the reference.
Do not read your voucher PIN out to a call centre agent. Nothing in the published process on the page requires it.
Frequently asked questions
Where can I get Instant Money?
Instant Money can be sent at a till point at a retail partner, and sending is also available through the Standard Bank app, online banking, cellphone banking, an ATM or a wallet QR code. Spar is one of the retailers that sells Instant Money.
How do I resend an Instant Money voucher?
Use *120*212#. Standard Bank lists resending vouchers as one of the functions available through its Instant Money Wallet route.
How do I reset an Instant Money PIN?
Use *120*212# and select the PIN reset function. The same route can also be used to check voucher status.
Do I need a Standard Bank account to send Instant Money at a till?
No. The page states that you do not need a Standard Bank account to send Instant Money at a till point at a retail partner.
Where can an Instant Money voucher be withdrawn?
The recipient can withdraw at a participating retailer or at a Standard Bank ATM. The page does not identify which individual retail chains are participating withdrawal locations.
Sources
- Standard Bank Instant Money page, standardbank.co.za, for *120*212#, the wallet limits, the till point requirements, the sending channels and the collection PIN instruction (read 24 September 2026)
- Standard Bank contact page, for personal banking, lost card and fraud line numbers (read 24 September 2026)
- Spar contact details page, spar.co.za, for customer care, head office and distribution centre numbers and the Pinetown address, and spar.co.za/Services/Instant-Money, which returned no content (read 24 September 2026)