Sterns is a South African jewellery chain and part of The Foschini Group, alongside American Swiss.
Jewellery bought on account is a credit agreement. Ask for the total cost of credit in rands rather than the monthly instalment, and check what insurance has been added, because jewellery cover is frequently bundled in.
Keep the valuation certificate separately from the item. A household insurance claim for jewellery is settled on the certificate, and a certificate stored in the same box as the ring is lost with it.
This page covers how to contact The Foschini Group in South Africa. The details below were taken from the official Foschini Group contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not The Foschini Group and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Foschini Group contact numbers
The Foschini Group does not publish a national customer care number on its official contact page.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
The Foschini Group owns Foschini, Markham, Totalsports, Sportscene, @home, Sheet Street, Exact, Miladys, Sterns and American Swiss, and runs the Bash online marketplace. A TFG account is a single account across the group’s stores, which is why a statement can show purchases from several brands. A TFG account is a credit agreement under the National Credit Act, so ask for the total cost of credit in rands, and check what insurance has been added to it.
Self-service options before you call
- Check the official site at tfg.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Lay-by, accounts and store credit
- A lay-by cancellation costs you at most one percent. If you cancel, the retailer may keep no more than one percent of the purchase price as a charge and must refund the rest.
- If the goods are unavailable when you finish paying, you are entitled to a full refund with interest, or to a comparable substitute if you prefer.
- A store account is a credit agreement under the National Credit Act. Ask for the total cost of credit in rands rather than comparing monthly instalments.
- Check what insurance has been added. Credit life cover is commonly bundled into a store account, and where cover is required you may generally substitute your own policy.
- An account does not close itself. Settling the balance and closing the account are two different instructions, and dormant accounts attract fees.
Unresolved credit complaints go to the National Financial Ombud on 0860 800 900, and conduct complaints about a credit provider go to the National Credit Regulator on 0860 627 627.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s own complaints process first, in writing. A store account is a credit agreement, so unresolved complaints go to the National Financial Ombud on 0860 800 900, and conduct complaints about a credit provider go to the National Credit Regulator on 0860 627 627. A complaint about the goods rather than the credit goes to the Consumer Goods and Services Ombud.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retail credit complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Foschini Group contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not The Foschini Group.
- Reach Foschini Group through the official site at tfg.co.za rather than through a number in a search advert or a social media reply.
- The Foschini Group will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Foschini Group contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Foschini Group number is genuine?
Check it against the official site at tfg.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not The Foschini Group, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.