Retail · Contact details
ADT Pinetown Contact Details
The Fidelity ADT office in Pinetown is the Durban Central branch, on 031 716 5547 at 2 Halifax Road, Pinetown. ADT now trades as Fidelity ADT, part of the Fidelity Services Group, and its branch locator lists this office as “Durban Central” rather than “Pinetown”.
ADT Pinetown contact details at a glance
| Route | Details |
|---|---|
| Durban Central branch (Pinetown) | 031 716 5547 |
| Emergencies – Coastal | 086 12 12 300 |
| Sales and enquiries – Coastal | customercarecoastal@fidelity-services.com |
| Enquiry form | adt.co.za/contact-us |
| Address | 2 Halifax Road, Pinetown, 3600 |
| Contact centre hours | Available 24hrs a day, 7 days a week |
Official branch contact route
Call the Durban Central branch on 031 716 5547 for branch matters in the Pinetown area. The branch locator lists the same office with the national coastal number, 086 12 12 300, next to it. For sales questions and general enquiries in the coastal region, Fidelity ADT publishes customercarecoastal@fidelity-services.com, and there is an enquiry form on its contact page where you fill in your details and the company gets back to you.
Location and operating information
The office is at 2 Halifax Road, Pinetown, 3600. Fidelity ADT says its contact centre is available 24hrs a day, 7 days a week. The branch locator does not publish separate walk-in hours for the Pinetown office, so phone before you visit.
Other Durban-area Fidelity ADT branches on the locator:
- Durban South: 13 Beach Road, Amanzimtoti, 031 716 5556
- Durban North: The Cube building, 37 Zennith Drive, Umhlanga
Services at this location
The Durban Central office is a Fidelity ADT security branch. For an alarm activation or armed response in KwaZulu-Natal, use the Coastal emergency line, 086 12 12 300. Inland provinces use a different emergency number, 086 12 12 400, so make sure you dial the coastal line from Pinetown.
Do not confuse this branch with Fidelity Cash Solutions in Durban (New Germany). That is a sister cash-in-transit business, not the ADT alarm and response branch.
Parent organisation and escalation
Fidelity ADT is part of the Fidelity Services Group. If the branch cannot help, use the national enquiry form at adt.co.za/contact-us or the coastal customer care email above. See our main ADT contact details page for the national numbers, or other branches such as ADT Krugersdorp. More security and retail listings are in our retail hub.
Frequently asked questions
What is the ADT Pinetown contact number?
Fidelity ADT lists its Pinetown office as the Durban Central branch, on 031 716 5547.
Where is ADT in Pinetown?
The Durban Central branch is at 2 Halifax Road, Pinetown, 3600.
What is the ADT emergency number in Durban?
KwaZulu-Natal falls under the Coastal emergency line, 086 12 12 300.
Is ADT Pinetown the same as Fidelity Cash Solutions Durban?
No. Fidelity Cash Solutions in New Germany is a sister cash-in-transit business. The Pinetown office is the Fidelity ADT security branch.
Sources
- Fidelity ADT branch locator, adt.co.za/customer-support/branch-locator/, read 27 September 2026
- Fidelity ADT contact us, adt.co.za/contact-us/, read 27 September 2026