Business · Contact details
Adt Contact Details
ADT in South Africa trades as Fidelity ADT, and its call centre is split into two regions. The ADT contact number for the coastal region is 086 12 12 300 and for the inland region 086 12 12 400. Fidelity ADT says these lines take emergencies as well as false alarm cancellations, technical problems, account queries and customer care. Inland emergencies can also use 011 697 7000. Customer care email is customercarecoastal@fidelity-services.com or customercareinland@fidelity-services.com. The Fidelity ADT Port Elizabeth branch is on 041 393 3150, and Cape Town and Winelands branches are listed below. Every detail was read from adt.co.za on 17 September 2026.
ADT call centre and emergency numbers
| What you need | Coastal | Inland |
|---|---|---|
| Emergencies and enquiry line (24 hours) | 086 12 12 300 | 086 12 12 400 or 011 697 7000 |
| Sales, enquiries and cancellations by email | customercarecoastal@fidelity-services.com | customercareinland@fidelity-services.com |
| Complaints and moving home by email (FAQ) | alwaysthere.c@adt.co.za | alwaysthere.i@adt.co.za |
| Other Fidelity ADT lines | Contact |
|---|---|
| Crime tip-off, escalation and support centre (24/7): SMS, WhatsApp and “CallMe” | 083 939 0300 |
| Crime tip-off, escalation and support centre telephone | 011 766 6061 |
| Fidelity SecureDrive vehicle tracking | 0861 737 483 |
| Tenders | AllTenders@fidelity-services.com |
| Anonymous tip-off line for Fidelity employees | 080 000 2222 |
Fidelity ADT’s FAQ on working hours gives slightly different 24/7 numbers, coastal 086 12 12 301 and inland 086 12 12 401, while its contact page, site header and other FAQs use 086 12 12 300 and 086 12 12 400. If one does not connect, try the other.
ADT Port Elizabeth (Gqeberha) and Uitenhage
The Fidelity ADT Port Elizabeth branch is at 110 Park Drive, St Georges, Gqeberha, 6001, telephone 041 393 3150, with the coastal line 086 12 12 300. Fidelity ADT’s branch locator does not list a branch in Uitenhage (Kariega). The nearest branches it lists are Port Elizabeth and Jeffreys Bay (43 Da Gama, Jeffrey’s Bay, 6330, telephone 042 293 1576). East London’s branch page gives 086 12 12 900.
ADT Cape Town contact numbers and Winelands branches
| Fidelity ADT branch | Telephone | Address |
|---|---|---|
| Southern | 021 712 2900 | 151 Main Road, Harry Goemans Centre, Bergvliet, 7945 |
| Atlantic | 021 597 3508 | 151 Main Road, Harry Goemans Centre, Bergvliet, 7945 |
| Deep South | 021 508 7998 or 021 785 3585 | Unit 4C Solaries Business Park, Cnr Lekker Water and Kommetjie Road, Fish Hoek, 7975 |
| Northern and Tygerberg | 086 12 12 300 | 5 Louwtjie Rothman Avenue, N1 City, Goodwood, 7463 |
| Table View | 086 12 12 310 | Office 202, 3 Marine Circle, Blaauwberg Road, Table View, 7441 |
| Somerset West | 021 597 3471 | 2 Dynagel Road, The Interchange, Somerset West, 7130 |
| Stellenbosch | 021 597 3530 | 37 Herte Street, Slavenhuis, Stellenbosch, 7600 |
| Paarl | 021 508 8906 | 3 Gymnasium Street, Paarl, 7646 |
Each of these branch pages also lists the coastal line, 086 12 12 300. Fidelity ADT says it has more than 90 branches; use the branch locator on adt.co.za to find others, such as Durban Central (031 716 5547), George (044 801 8600) or Bloemfontein (086 12 12 600), whose branch page lists the inland line.
ADT account tasks: cancel, move, complain
- Cancel your contract: send the cancellation in writing to customercarecoastal@fidelity-services.com or customercareinland@fidelity-services.com. Fidelity ADT requires one month’s notice. If you are still billed after cancelling, call the enquiry line and follow the prompts for the accounts department.
- Moving home: call the enquiry line or email alwaysthere.c@adt.co.za (coastal) or alwaysthere.i@adt.co.za (inland). Fidelity ADT says existing customers get 3 months free when they transfer to a new home and sign a 24-month renewal.
- Complaints: the enquiry line (086 12 12 300 coastal, 086 12 12 400 inland) or the alwaysthere mailboxes above.
- Keyholders and technical faults: change your keyholder sequence, report an alarm that goes off for no reason, or ask for new signage through the enquiry line. Fidelity ADT aims to resolve technical issues within 24 hours, up to three days over Easter, December and holidays, with a higher call-out fee after hours.
- Testing your alarm: Fidelity ADT asks you to test at least twice a month and to call the call centre before testing, so a response vehicle is not dispatched.
What happens when your ADT alarm goes off
According to Fidelity ADT’s FAQs, an alarm activation dispatches a response vehicle automatically while the control room phones you to ask whether you need help. A false alarm cancels the vehicle; a confirmed incident brings a backup vehicle and SAPS. If you do not answer, officers inspect the property. Cancel accidental activations by calling straight away, because repeated false alarms can lead to excess call-out charges on your account. If your dogs could be a danger to officers, ask for that instruction to be added to your profile.
Sources
- Fidelity ADT Contact Us page and FAQs, adt.co.za, read 17 September 2026
- Fidelity ADT branch locator and branch pages (Port Elizabeth, Jeffreys Bay, East London, Cape Town branches, Durban Central, George, Bloemfontein), adt.co.za, read 17 September 2026