Retail · Support
Pick N Pay Clothing Head Office Contact Details
All Retail contactsComplaints & escalation
Pick n Pay publishes no separate head office number for PnP Clothing. For online clothing orders, deliveries and returns, its own support line is 086 099 6727 and its email is clothingsupport@pnp.co.za. Head office matters go to the Pick n Pay group office in Kenilworth, Cape Town, on +27 21 658 1000. We read the PnP Clothing FAQ on pnpclothing.co.za and the group contact page on picknpayinvestor.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Pick n Pay or PnP Clothing, and we cannot track a clothing order or process a return.
Official task/support route
| What it is for | Contact |
|---|---|
| PnP Clothing online support: orders, tracking, missing items, damaged or faulty goods | 086 099 6727, clothingsupport@pnp.co.za |
| Pick n Pay registered office (corporate, legal and formal correspondence) | +27 21 658 1000; Pick n Pay Office Park, 101 Rosmead Avenue, Kenilworth, Cape Town, 7708 |
| Postal address for the group | PO Box 23087, Claremont, 7735 |
| Pick n Pay group customer care line | 0860 30 30 30, customercare@pnp.co.za |
The clothing support line and mailbox are the only clothing-specific channels Pick n Pay publishes. Neither the FAQ nor the group contact page gives opening hours for the clothing line.
What you need before contacting
- Your order number and the email address or phone number on your profile in the Pick n Pay asap! app, which is where PnP Clothing online orders are placed.
- The tracking number sent by email or SMS once the order has shipped. In the app it is under My Profile, My Orders.
- Photos of the parcel and the item if something is damaged, soiled or faulty.
- For an in-store purchase, your till slip and the store name.
Watch the deadlines in the FAQ. Missing items must be reported within 48 hours of delivery. Unwanted or incorrect goods must be reported within 10 days of delivery, and damaged, soiled or faulty items within 10 business days.
Step-by-step contact process
- Check the order status in the app first. PnP Clothing says online orders arrive within 3 to 5 business days and each order carries a R60 delivery fee.
- If tracking details have not arrived in that time, or items are missing, call 086 099 6727 or email clothingsupport@pnp.co.za with your order number.
- To send something back, take the full or partial order to any PnP Clothing store, or any Pick n Pay store that sells PnP Clothing. Refunds paid to a bank account can take 3 to 7 working days.
- If the courier cannot deliver, it makes two more attempts. After that the order may be cancelled and the R60 delivery fee still charged, so reschedule through the link in the delivery SMS if you will be out.
- Write to the Kenilworth office only for corporate or legal matters, not for order queries.
PnP Clothing warns that genuine competitions run only through its official app, website, verified social pages, emails and SMSs. Never pay to claim a prize or share an OTP or password. If you are unsure, check with customer care.
Escalation route
If the clothing support team does not resolve an order or refund problem, you can also put it in writing to Pick n Pay’s group customer care at customercare@pnp.co.za, quoting the reference you were given. If that fails, lodge a complaint with the Consumer Goods and Services Ombud on 0860 000 272, on WhatsApp at 081 335 3005 or at info@cgso.org.za. Keep copies of your emails and reference numbers to support the complaint.
Sources
- pnpclothing.co.za: PnP Clothing Frequently Asked Questions, read 16 September 2026
- picknpayinvestor.co.za: Pick n Pay group contact us page, read 16 September 2026
- cgso.org.za published contact details