Malas Tyres and Wheels is a multi-brand tyre, wheel and suspension retailer operating from a single superstore in Pretoria, alongside an online store that is run as a separate support channel. The routes below are the ones Malas publishes on its own contact page.
Official contact channels
- Main line: 0861 062 527
- Pretoria superstore direct line: 012 357 7700
- Superstore email: [email protected]
- Online store support line: 0861 262 527
- Online store email: [email protected]
- Live chat and a request a callback form on the contact page at malas.co.za
Note that the two share codes differ by a single digit. Use 0861 062 527 for the business generally and 0861 262 527 only for a query about an online order, otherwise you will be routed to the wrong desk.
What this organisation provides
Malas sells passenger, high performance, light truck and 4×4 or SUV tyres, alloy wheels, and suspension parts including shocks, brakes and components, and it groups tyres and wheels into packages. The fitment services it lists are wheel alignment, fitting and balancing, and nitrogen inflation, plus a delivery and fitment option on online orders. The online store supports searching by tyre size, by vehicle, by brand and by wheel diameter, and carries order tracking and customer accounts.
Address and operating information
The business trades from 37 Visagie Street on the corner of Kgosi Mampuru Street, Pretoria, Gauteng. Superstore trading hours are Monday to Friday 07:30 to 17:00 and Saturday 07:30 to 13:00, and the online support desk keeps the same hours. No Sunday or public holiday hours are published, so treat the weekend as Saturday morning only.
Support and escalation routes
Take a workmanship complaint about alignment, balancing or fitting to the superstore first on 012 357 7700. If it stays unresolved, the Motor Industry Ombudsman of South Africa covers disputes over vehicle fitment and repair work and can be reached on 0861 164 672. A complaint about the goods themselves, or about an online purchase, delivery or refund, falls instead to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it. Choosing the right one matters, because the ombud schemes will decline a matter that belongs to the other.
Sources
- Malas contact page: malas.co.za/contact-us
- Malas Tyres and Wheels website: malas.co.za
- Motor Industry Ombudsman of South Africa: miosa.co.za
- Consumer Goods and Services Ombud: cgso.org.za