Makro Bloemfontein trades from Eland Street on the edge of the city. Makro runs its customer contact centrally, so there is no direct telephone number for this or any other Makro store, and the details that are genuinely specific to Bloemfontein are its address and its trading hours.
Local channels
- National contact number: 0860 600 999
- National WhatsApp line: 060 019 7747
- National email: [email protected]
These three routes are identical for every Makro store in the country. When you use them, say which store you mean, because the agent answering has no way of knowing you are calling about Bloemfontein. A query that genuinely needs someone standing in the Bloemfontein building, such as whether a specific item is on the floor right now, is the weakest fit for a central line, so ask them to confirm with the store rather than accepting a national stock figure.
Address
Eland Street, Bloemfontein NU, 9301. Trading hours are Monday to Friday 09:00 to 18:00, Saturday 08:30 to 17:00 and Sunday 09:00 to 14:00. The Sunday close at 14:00 is the earliest of the week and catches people out, since the weekday close is four hours later.
On public holidays the hours change for every Makro store: weekdays 09:00 to 16:00, Saturdays 08:00 to 16:00 and Sundays 09:00 to 16:00. All stores are closed on Christmas Day and New Year Day.
Services at this location
Makro trades in a warehouse format serving both retail customers and trade buyers. The store finder publishes each store address and its hours but does not list which departments a particular store carries, and the mix is not identical across the chain. Liquor in particular is licensed store by store rather than nationally. Confirm on the national number or WhatsApp line before travelling for a specific department or a bulk trade order.
Parent organisation
The Makro head office is at 16 Peltier Drive, Sunninghill, Sandton, 2157. Because store staff cannot be reached directly, a complaint should start on 0860 600 999 or by email to [email protected] with the store name and your receipt or order number. If it is not resolved, a dispute about goods, a refund or a delivery goes to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it.
Sources
- Makro store finder: makro.co.za/pages/store-finder
- Makro website: makro.co.za
- Consumer Goods and Services Ombud: cgso.org.za