There is no supermarket chain in South Africa called S2S. S2S is Shop2Shop, a payments and business platform that independent retailers use inside their own shops, which is why the name turns up attached to supermarkets, convenience stores and spaza shops. If you are looking for the S2S in a supermarket, these are the numbers behind it.
Shop2Shop customer care
- Customer care: 021 023 0291
- Email: [email protected]
- Fraud helpline: 0800 811 111, toll free
The customer care number is a single line with a menu. Shop2Shop publishes which option leads where, so pressing the right one first avoids being rerouted.
- Safes: option 1, then option 1
- Tap2Pay: option 1, then option 2
- Money transfer: option 1, then option 3
- Other products: option 1, then option 4
WhatsApp support by product
Each product line has its own WhatsApp number rather than one shared queue.
- Safes: 073 089 2712
- Tap2Pay and other products: 062 467 5939
- Money transfer and EasyVoucher: 066 494 9032
- Fraud reports and KYC documents: 062 467 5939
Other product and partner lines
- EasyVoucher: 087 077 0990
- Flash, a partner service: 083 903 5274, WhatsApp 078 344 4603
- Kazang, a partner service: 087 550 2955, WhatsApp 071 871 2173
Flash and Kazang are separate businesses whose services run alongside Shop2Shop in many shops. If your query is about a Flash or Kazang voucher, those lines answer it faster than Shop2Shop customer care.
What Shop2Shop is
Shop2Shop describes itself as a platform for spaza shops, convenience stores and independent retailers, covering card and tap payments, money transfers, vouchers, cash safes and rewards. The shopper side of it is the payment or transfer done at the till; the merchant side is the device, the settlement and the float. Those are answered by the same customer care number but need different information from you.
If something goes wrong
- For a failed payment or transfer, have the date, the amount, the shop name and the reference number before you call 021 023 0291
- For anything you think is fraud, use the dedicated helpline on 0800 811 111 rather than ordinary customer care
- For an unresolved payment dispute, the National Financial Ombud Scheme South Africa handles complaints about financial service providers on 0860 800 900
Shop2Shop will never ask for a card PIN or a one-time password. Anyone who does, on any number, is not Shop2Shop.