Banking & Finance · Contact details
Absa Rewards Contact Details
The Absa Rewards contact centre number is 0861 78 88 88, and the Absa Rewards email address is absarewards@absa.co.za. For Absa Cash Rewards enquiries, you can also check your Rewards balance in the Absa Banking App on the last day of every month and redeem Cash Rewards through the app, Chat Banking on WhatsApp, Chat Wallet on WhatsApp or USSD Banking on *120*2272#. General Absa enquiries go to 08600 08600 (0860 008 600) or absa@absa.co.za, while complaints can be taken to the Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za.
Absa Rewards contact details at a glance
| What you need | Contact | Hours |
|---|---|---|
| Absa Rewards contact centre | 0861 78 88 88 | |
| Absa Rewards email address | absarewards@absa.co.za | |
| Absa benefits team | 0860 777 369, benefitsteam@absa.co.za | |
| Absa general enquiries | 08600 08600 (0860 008 600), absa@absa.co.za | 7 days a week, 08:00 to 17:00 |
| Complaint Resolution Suite | 0800 41 41 41, actionline@absa.co.za | Weekdays 08:00 to 16:30 |
| Lost and stolen cards | 0800 111 155 or +27 11 501 5050 | 24 hours, 7 days a week |
| Redeem Cash Rewards by USSD | *120*2272# |
Absa lists 0861 78 88 88 and absarewards@absa.co.za for Rewards members who need help from its consultants. These contacts can be used for questions about your Rewards tier, cash back that has not appeared, travel discounts or redeeming Cash Rewards. If expected cash back is missing, have the card transaction details available, including the date, the Rewards partner and the Absa card used for the qualifying payment.
Absa Head Office is at Absa Towers West, 15 Troye Street, Johannesburg, on +27 11 350 4000. Every contact detail on this page was read from absa.co.za on 17 September 2026.
Absa Cash Rewards enquiries and balance checks
For Absa Cash Rewards enquiries, the main Rewards contact centre is 0861 78 88 88 and the email address is absarewards@absa.co.za. Absa says your Rewards balance is shown in the Absa Banking App on the last day of every month.
Cash Rewards can be redeemed through the Absa Banking App, Chat Banking on WhatsApp, Chat Wallet on WhatsApp or USSD Banking on *120*2272#. If expected cash back has not appeared, the Rewards consultants can deal with the enquiry. If the matter is not resolved, the Complaint Resolution Suite can be contacted on 0800 41 41 41, weekdays 08:00 to 16:30, or at actionline@absa.co.za.
How to join Absa Rewards
Joining Absa Rewards is free, with zero monthly fees, and registration is completed in the Absa Banking App rather than by phone. Absa says you qualify if you are an individual Absa customer with a qualifying transactional account, register on the Absa Banking App and accept the terms and conditions, and are a South African citizen or resident over 18.
Absa Rewards tiers and monthly Rewards score
| Rewards tier | Monthly Rewards score |
|---|---|
| Tier 1 | 0 to 499 |
| Tier 2 | 500 to 599 |
| Tier 3 | 600 to 699 |
| Tier 4 | 700 to 799 |
| Tier 5 | 800 and above |
Absa assigns a monthly Rewards score based on the number of qualifying products you hold, your banking behaviour and your engagement. Your tier is determined by the score built up over a full calendar month, which means your Rewards tier can change from one month to the next. Absa’s Rewards site shows the score allocated to each product and information on how to move up a tier.
Absa Rewards at Checkers and other grocery partners
Checkers is one of the grocery names listed for Absa Rewards, alongside Woolworths, Pick n Pay, Shoprite and Food Lover’s Market. Absa says members earn real cash back when paying with a qualifying Absa card, with up to 30% back at Rewards partners depending on the member’s Rewards tier.
- Groceries: Woolworths, Pick n Pay, Shoprite, Checkers and Food Lover’s Market.
- Fuel: filling up or shopping at any Sasol or Shell.
- Digital lifestyle: Netflix, PlayStation, Google Play vouchers and more.
Absa online Rewards, travel discounts and other benefits
Absa online Rewards functions are available through the Absa Banking App for checking the Rewards balance and redeeming Cash Rewards. Absa also lists upfront discounts of up to 100% on local and international flights booked in the Absa Banking App, depending on the member’s Rewards tier and Absa card.
Other listed Rewards benefits include Absa Advantage meal vouchers for completing challenges, 50% off Nu Metro movies and more cash back on Fridays at participating Absa small businesses. Absa publishes separate terms and conditions for Absa Rewards, Absa Rewards Travel, Absa Advantage and digital vouchers on the Rewards page.
How to redeem Absa Cash Rewards
Your Rewards balance is shown in the Absa Banking App on the last day of every month. Absa says Cash Rewards can be redeemed through the Absa Banking App, Chat Banking on WhatsApp, Chat Wallet on WhatsApp or USSD Banking on *120*2272#.
If cash back you expected is missing, contact the Absa Rewards consultants on 0861 78 88 88 or absarewards@absa.co.za. For unresolved complaints, the Complaint Resolution Suite is available on 0800 41 41 41, weekdays 08:00 to 16:30, or at actionline@absa.co.za.
Frequently asked questions
What is the Absa Rewards contact centre number?
The Absa Rewards contact centre number is 0861 78 88 88. Absa lists this number for Rewards members who need help from its consultants.
What is the Absa Rewards email address?
The Absa Rewards email address is absarewards@absa.co.za. It is listed alongside the Rewards contact centre number.
How can I make an Absa Cash Rewards enquiry?
For an Absa Cash Rewards enquiry, contact the Rewards consultants on 0861 78 88 88 or absarewards@absa.co.za. Your Rewards balance is also shown in the Absa Banking App on the last day of every month.
How do I redeem Absa Cash Rewards?
Absa says Cash Rewards can be redeemed through the Absa Banking App, Chat Banking on WhatsApp, Chat Wallet on WhatsApp or USSD Banking on *120*2272#.
Does Absa Rewards include Checkers?
Yes. Checkers is listed with Woolworths, Pick n Pay, Shoprite and Food Lover’s Market among the grocery names covered by Absa Rewards.
Sources
- Absa Rewards page and FAQs, absa.co.za/personal/bank/absa-rewards/explore/, read 17 September 2026
- Absa Talk to Us page and site footer, absa.co.za/talk-to-us/, read 17 September 2026