Absa Savings and Investment Contact Details

Absa savings and investments products are answered on 0860 111 515, with share trading and managed portfolios on a separate line, 0860 05 04 03. Which number you need depends on whether you hold a deposit product, a managed portfolio or a share trading account.

Absa Savings and Investment contact numbers

What it is for	Contact
Savings and Investments products	0860 111 515
Stockbrokers and Portfolio Management	0860 05 04 03
AIFA	+27 11 225 1797
Currency and international investment accounts	0860 151 151 or forex@absa.co.za
General enquiries	0860 008 600 or absa@absa.co.za
Complaint Resolution Suite	0800 41 41 41 or actionline@absa.co.za
National Financial Ombud Scheme (deposit disputes)	0860 800 900
FAIS Ombud (unsuitable advice complaints)	012 762 5000

The 0860 111 515 line covers the deposit style products. Share trading and managed portfolios sit on a different number entirely, and Absa lists a further entry as AIFA without expanding the acronym on the contact page, so confirm what you are being put through to before discussing an account.

The Absa savings and investment range

The savings and investment range Absa publishes includes notice accounts, fixed deposits including a dynamic fixed deposit, a cash invest tracker and other cash investments, alongside currency investment accounts on the international side and stockbroking and portfolio management at the managed end. The practical difference is what happens to your money if you need it early: a notice account requires you to give notice before withdrawing, while a fixed deposit locks the money for a set term and generally penalises early access. That distinction, rather than the headline rate, is usually what determines which product suits.

Opening an Absa savings or investment account

Opening any of these requires FICA verification, so identity and proof of address documents are needed even for an existing Absa customer moving money into a new product. Where a product is market linked rather than a straight deposit, it is sold under financial advice rules, which means an adviser must record a risk profile and give a record of advice. Ask for that record and keep it, because it is the document any later complaint about unsuitable advice turns on.

Absa savings and investment complaints and escalation

Raise the matter with the relevant product line first, then with the Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za. After that the route splits by the nature of the complaint rather than the product. A dispute about a bank deposit product, its interest or its administration goes to the National Financial Ombud Scheme South Africa on 0860 800 900. A complaint that the advice to invest was unsuitable goes to the FAIS Ombud on 012 762 5000. The FSCA regulates market conduct and licenses the advisers, and it is the body to check a licence with before acting on investment advice.

Frequently asked questions

What is the Absa Savings and Investment contact number?

The savings and investments line is 0860 111 515. Share trading and managed portfolios are on 0860 05 04 03.

What is the Absa Savings and Investment email address?

General enquiries: absa@absa.co.za on 0860 008 600. Currency and international investment accounts use forex@absa.co.za.

How do I know these Absa Savings and Investment details are correct?

They are the entries on Absa’s own contact directory at absa.co.za/talk-to-us. Confirm on the official site before you share personal information or make a payment.

What documents do I need to open an Absa fixed deposit or notice account?

Identity and proof of address documents for FICA verification, even if you are already an Absa customer. Market-linked products also involve a risk profile and a record of advice from the adviser.

Sources

• Absa contact directory: absa.co.za/talk-to-us
• National Financial Ombud Scheme South Africa: nfosa.co.za
• FAIS Ombud: faisombud.co.za
• Financial Sector Conduct Authority: fsca.co.za