Banking & Finance · Contact details
Om Bank Contact Details
The OM Bank contact number is 0860 662 265 (0860 OMBANK), and you can also use the in-app chat in the OM Bank App. OM Bank Limited is Old Mutual’s digital, app-based bank, offering a personal account, a savings account and a credit card.
OM Bank is separate from Old Mutual Finance, which provides Old Mutual’s personal loans.
OM Bank contact details at a glance
| Route | Details |
|---|---|
| OM Bank call centre | 0860 662 265 (0860 OMBANK) |
| Fraud reports and complaints | complaints@ombank.co.za |
| Service feedback | service@ombank.co.za |
| In-app chat | OM Bank App (Apple App Store, Google Play, Huawei AppGallery) |
| isiZulu loan agreement requests | 0860 662 265 |
| Card collection | Any Old Mutual branch in South Africa |
Official contact channels
OM Bank asks clients to call 0860 OMBANK, which is 0860 662 265, or to use the chat function inside the OM Bank App. The same number is listed for OM Bank on Old Mutual’s main contact page.
OM Bank uses two email addresses:
- complaints@ombank.co.za: to report fraud or log a complaint.
- service@ombank.co.za: to tell OM Bank how it can do better.
If you want your loan agreement in isiZulu, OM Bank asks you to dial 0860 662 265.
What OM Bank provides
- Personal Account: from R4.95 a month.
- Savings Account: zero monthly fees, with a “Pay Me First” auto-savings feature.
- Credit card: a decision in minutes in the app.
- Themba: the app’s built-in assistant.
You can draw cash at Shoprite, Checkers, Boxer, Pick n Pay and ATMs. OM Bank says it does not charge for an incorrect PIN at an ATM or till point.
Address and operating information
OM Bank is an app-only bank and does not publish its own walk-in address or call centre hours on its page. Sign-up happens in the app:
- Download the OM Bank App from the Apple App Store, Google Play or Huawei AppGallery.
- Open the app and sign up with your details and verification.
- Use your virtual debit card straight away, and collect your physical card at any Old Mutual branch in South Africa.
OM Bank Limited is an authorised financial services provider (FSP 54837), a registered credit provider (NCR CP17317), and a member of the Corporation for Deposit Insurance.
Support and escalation routes
For fraud or a complaint, email complaints@ombank.co.za. If you think your account has been compromised, you can also call 0860 662 265 or use the in-app chat. OM Bank does not publish a separate escalation line beyond its complaints address. For feedback on its service, email service@ombank.co.za.
For other banks, browse the banking and finance hub or the banking directory O to R listings.
FAQs
What is the OM Bank contact number?
Call 0860 OMBANK, which is 0860 662 265, or use the in-app chat in the OM Bank App.
How do I report fraud to OM Bank?
Email complaints@ombank.co.za to report fraud or log a complaint.
Where do I collect my OM Bank card?
Collect your physical card at any Old Mutual branch in South Africa. Your virtual debit card is ready in the app as soon as you sign up.
Can I open an OM Bank account in a branch?
OM Bank sign-up is done in the OM Bank App. Branches are used for collecting physical cards.
Sources
- Old Mutual, OM Bank: oldmutual.co.za/bank, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26