Banking & Finance · Contact details
Old Mutual Personal Loans Contact Details
The Old Mutual personal loan contact number for applications is 0860 000 866, separate from the group’s general service line on 0860 933 333, which is also the WhatsApp number. Loans run up to R250,000 over terms of 3 to 72 months, and you can apply online, in a branch, on WhatsApp or by telephone.
Old Mutual personal loan contact details
| Route | Details |
|---|---|
| Personal loan applications | 0860 000 866 |
| 0860 933 333 | |
| General service | 0860 933 333, weekdays 08:00 to 17:00 |
What an Old Mutual personal loan costs
Loans go up to R250,000 with repayment terms from 3 to 72 months. Interest is calculated monthly and the maximum rate is 28 percent a year. A once-off initiation fee and monthly admin fees apply on top of interest.
Old Mutual publishes a representative example that shows how the fees weigh on a small loan: a loan of R5,000 over 3 months carries R348.16 in interest, a once-off initiation fee of R649.75 and a monthly admin fee of R69, giving a total repayable of R6,204.91. On a small short loan the fees exceed the interest, which is worth checking before borrowing.
How to apply for an Old Mutual personal loan
You can apply online, in a branch, on WhatsApp to 0860 933 333 or by telephone on 0860 000 866. To qualify you must be at least 18 and a South African citizen, and you need an identity document, three months of bank statements no older than seven days, and your latest payslip. The requirement that statements be no more than seven days old is easy to miss and is a common reason an application stalls, so pull fresh statements the day you apply.
Personal loan or revolving loan?
A personal loan is not the same as the Old Mutual revolving loan. A personal loan is a single lump sum repaid over a fixed term, while a revolving facility can be drawn again up to your limit without reapplying. Choose by what the money is for: a once-off cost suits the fixed lump sum, and ongoing, irregular needs suit the revolving facility.
Complaining about an Old Mutual personal loan
Credit complaints go to the National Credit Regulator on 0860 627 627. For service problems on the loan itself, the general service line 0860 933 333 is the published route, weekdays from 08:00 to 17:00.
Frequently asked questions
What is the Old Mutual personal loan contact number?
Applications go to 0860 000 866. The general service line, which is also the WhatsApp number, is 0860 933 333 on weekdays from 08:00 to 17:00.
How much can I borrow from Old Mutual?
Personal loans run up to R250,000, with repayment terms from 3 to 72 months. Interest is calculated monthly at a maximum rate of 28 percent a year, plus a once-off initiation fee and monthly admin fees.
What do I need to qualify for an Old Mutual personal loan?
You must be at least 18 and a South African citizen, with an identity document, three months of bank statements no older than seven days, and your latest payslip. Statements older than seven days are the common reason an application stalls.
How much would a small Old Mutual loan cost?
The published example is a loan of R5,000 over 3 months: R348.16 in interest, a once-off initiation fee of R649.75 and a monthly admin fee of R69, for a total repayable of R6,204.91. On a loan that size the fees exceed the interest.
Where do I complain about an Old Mutual personal loan?
Credit complaints go to the National Credit Regulator on 0860 627 627. Service queries use the general line 0860 933 333 on weekdays from 08:00 to 17:00.
Sources
- oldmutual.co.za/personal-loans/, including its cost example and qualifying criteria, read 3 September 2026.