Banking & Finance · Contact details
Old Mutual Loan Contact Details
For Old Mutual loans, call 0860 000 866 to apply for a new personal loan, or use WhatsApp on 0860 933 333. For an existing loan, arrears or a settlement, contact the Old Mutual Finance Service Centre on 0860 445 445 or email OMFClientServices@oldmutual.com.
Old Mutual’s personal, debt consolidation and revolving loans are provided by Old Mutual Finance (Pty) Ltd, a licensed financial services provider and registered credit provider (NCRCP35) in the Old Mutual group. Old Mutual Finance is separate from OM Bank, which offers the OM Bank credit card and accounts. For insurance and investment numbers, see the main Old Mutual contact details page.
Old Mutual loans contact number and support routes
| Route | Details |
|---|---|
| Personal loan applications (phone) | 0860 000 866 |
| Personal loan applications (WhatsApp) | 0860 933 333 |
| Revolving loan / loan Service Centre (national) | 0860 445 445 |
| Revolving loan Service Centre (international) | 021 533 0030 |
| Old Mutual Finance client services email | OMFClientServices@oldmutual.com |
| Arrears arrangements | 0860 445 445 |
| Old Mutual general call centre | 0860 933 333 |
| Online application / call-me-back / qualify check | oldmutual.co.za/personal/solutions/bank-and-borrow/personal-loans/ |
| Hours (Old Mutual call centre) | Monday to Friday 08:00 to 17:00, closed Saturday and Sunday |
Old Mutual online loan application
Old Mutual says a personal loan application can be made online, in a branch, through WhatsApp on 0860 933 333, or by phone on 0860 000 866. The online personal loans page also provides a call-me-back request and a check to see whether you qualify.
The Old Mutual general call centre number shown on the page is 0860 933 333. Its listed hours are Monday to Friday from 08:00 to 17:00, with the call centre closed on Saturday and Sunday.
Old Mutual loan support for existing loans
For a query about an existing revolving loan, including a settlement or an arrears arrangement, use the Service Centre on 0860 445 445. From outside South Africa, the listed Service Centre number is 021 533 0030.
Old Mutual Finance client services can also be contacted at OMFClientServices@oldmutual.com, or you can visit a branch. For unresolved loan queries, the page directs customers back to the Service Centre or the client services email and advises keeping the reference number provided. The Service Centre can also make arrangements for arrears.
Old Mutual personal loan amounts, fees and repayment terms
Old Mutual lists the following terms for its personal loans:
- Loans from R2 000 to R250 000, repaid over 3 to 72 months at a fixed interest rate, with a maximum rate of 28% a year.
- Monthly service fee of R60 excluding VAT.
- Initiation fee of R165 plus 10% of the amount above R1 000, capped at R1 050 excluding VAT.
- Credit life cover on terms of 12 months or longer.
- Payout within 24 hours after approval, although disbursement times may vary.
Old Mutual loan application requirements
To apply, Old Mutual says you must earn at least R2 500 a month, be aged 18 to 60, be a South African citizen, and have been permanently employed by the same employer for at least 3 months.
The documents listed for an application are your ID, 3 months’ bank statements not older than seven days, and your latest payslip. After the application, Old Mutual Finance carries out a full credit assessment. If the loan is approved, the stated payout is within 24 hours, although disbursement times may vary.
- Check that you meet the income, age, citizenship and employment requirements.
- Gather your ID, 3 months’ bank statements and latest payslip.
- Apply online, in a branch, via WhatsApp on 0860 933 333 or by phone on 0860 000 866.
- For an existing revolving loan, arrears or settlement query, contact 0860 445 445 or OMFClientServices@oldmutual.com.
Old Mutual loan arrears and settlements
For Old Mutual loan arrears arrangements or a settlement query, contact the Service Centre on 0860 445 445. The same number is listed for revolving loan queries, and Old Mutual Finance client services can also be reached at OMFClientServices@oldmutual.com.
Old Mutual does not publish a separate loan escalation line on its loan pages. Unresolved loan queries can be taken to the Service Centre on 0860 445 445 or sent to OMFClientServices@oldmutual.com. Keep the reference number you are given when following up.
For other lenders, browse the banking and finance hub or the banking directory N to O listings.
Frequently asked questions
What is the Old Mutual loans contact number?
For a new personal loan application, call 0860 000 866. For an existing loan, arrears or settlement query, call the Service Centre on 0860 445 445.
Can I make an Old Mutual loan application online?
Yes. Old Mutual says you can apply online through its personal loans page. The same page also offers a call-me-back request and a check to see whether you qualify.
Can I apply for an Old Mutual loan on WhatsApp?
Yes. The WhatsApp number listed for personal loan applications is 0860 933 333. Applications can also be made by phone on 0860 000 866, online or in a branch.
What is the Old Mutual Finance email address?
The Old Mutual Finance client services email address is OMFClientServices@oldmutual.com.
How much can I borrow from Old Mutual?
Old Mutual lists personal loans from R2 000 to R250 000, with repayment terms from 3 to 72 months.
Who do I contact about Old Mutual loan arrears?
Call the Service Centre on 0860 445 445. The page states that the Service Centre can make arrangements for arrears.
Sources
- Old Mutual, Personal loans: oldmutual.co.za/personal/solutions/bank-and-borrow/personal-loans/, read 2026-09-26
- Old Mutual, Revolving loan: oldmutual.co.za/personal/solutions/bank-and-borrow/revolving-loan/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26