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Absa CSI Contact Details

Verified 3 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Absa corporate social investment runs through the Absa CSI Trust at group level, and Absa publishes no dedicated CSI telephone number or CSI mailbox: enquiries go through the Absa Group switchboard on 011 350 4000 or general enquiries on 08600 08600 / absa@absa.co.za.

Absa CSI contact routes

Of those, the media mailbox is the closest thing to a programme contact, because corporate citizenship sits on the group side of the business rather than in retail banking. Do not use the retail banking numbers for a CSI question; Absa directs all customer and client queries to the relevant country website instead.

What the Absa CSI Trust does

The Absa CSI Trust was formed as part of the broad based black economic empowerment transaction that Absa launched on 1 September 2023. That transaction allocated a 4 percent shareholding in the bank to fund social impact activities, which means the trust is funded by dividends on those shares rather than by an annual grant budget decided each year.

The corporate citizenship programmes Absa publishes alongside the trust include the Absa Cybersecurity Academy, colleague volunteering, entrepreneurship and employability work, financial literacy and education including a programme called I Grew It: Finance 101, a fellowship programme, and Ready to Work. These run as named initiatives rather than as an open grant window, which is worth knowing before approaching them for funding.

Absa CSI address and hours

The registered business address is 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg, 2001, with a postal address of PO Box 7735, Johannesburg, 2000. Absa Group Limited is incorporated in South Africa under registration number 1986/003934/06 and trades on the JSE under share code ABG. The group switchboard keeps ordinary office hours, while the general enquiries line runs seven days a week from 08:00 to 17:00.

Where Absa CSI queries go instead

Match the query to the right part of the group, because three things are commonly sent to the wrong place. A complaint about your bank account or a product is not a CSI matter and belongs to the Absa Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za. A query about shares, dividends or the share register goes to the transfer secretaries, Computershare Investor Services, at questions@computershare.co.za rather than to Absa itself. And a request for sponsorship or funding has no published application line at all, so expect it to be routed through the general or media addresses rather than answered by a dedicated team.

Frequently asked questions

What is the Absa CSI contact number?

Absa publishes no dedicated CSI telephone number. The Absa Group switchboard on 011 350 4000 is the closest route.

What is the Absa CSI email address?

There is no CSI mailbox. Absa general enquiries go to absa@absa.co.za, or 08600 08600, seven days a week 08:00 to 17:00.

Who do I contact about an Absa bank account complaint?

Use the Absa Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za. An account complaint is not a CSI matter.

Sources

  • Absa CSI Trust: absa.africa/csi-trust/
  • Absa corporate citizenship: absa.africa/corporate-citizenship/
  • Absa Group contact page: absa.africa/contact-us/
  • Absa contact directory: absa.co.za/talk-to-us