Banking & Finance · Contact details
Absa Merchant Contact Details
The Absa merchant services number is 0860 111 222, and the merchant services email is ContactMerc@absa.co.za. Absa merchant services, listed by Absa as “Payment acceptance”, is the Absa Business Banking team behind its card machines and payment tools, including SmartPay, SmartMobi, MobilePay and ShopRed.
The contact details here cover Absa card acceptance for businesses. Absa Fleet Card is a separate product with its own line, so it is not covered here.
Absa merchant contact details at a glance
| Route | Details |
|---|---|
| Payment acceptance / merchant services | 0860 111 222 |
| Merchant services email | ContactMerc@absa.co.za |
| Merchant application | Apply now (online), on Absa’s Make and receive payments page |
| Business current accounts | 0800 227 592 |
| Cash solutions email | cashhandling@absa.co.za |
| Head office | 7th Floor Absa Towers West, 15 Troye Street, Johannesburg 2001 |
Absa merchant services contact number and email
Absa’s Make and receive payments page, under Business Banking, gives one contact route for merchant help: call 0860 111 222 or email ContactMerc@absa.co.za. Use these for questions about your card machine, a new merchant facility or any of the payment acceptance products below.
If you do not yet have a merchant facility, the same page has an “Apply now” button for an online application. Absa’s Talk to us page lists two related business lines: business current accounts on 0800 227 592, and cash solutions products by email at cashhandling@absa.co.za.
Absa card machine prices: SmartPay, SmartMobi, MobilePay and ShopRed
Absa offers a range of ways for businesses to accept card and digital payments. The published prices on its payments page are:
- SmartPay: a touchscreen terminal with digital receipts, at R299 monthly rental.
- SmartMobi: a card machine at R399 monthly rental.
- MobilePay: turns an Android smartphone into a point-of-sale device, with R0 rental and a 2.25% local transaction fee.
- ShopRed: an online selling platform at R299 monthly fee.
Prices are as published by Absa on its payments page and may change, so confirm them with merchant services before you sign up.
Where Absa’s head office is and its hours
Absa’s head office is on the 7th Floor, Absa Towers West, 15 Troye Street, Johannesburg 2001. Absa does not publish separate operating hours for the merchant services line on its payments page. Absa Bank Limited’s registration number is 1986/004794/06 and it is a registered credit provider, NCRCP7.
Absa merchant support and escalation
Absa does not publish a separate escalation line for merchant services. Start with 0860 111 222 or ContactMerc@absa.co.za, quote your merchant details, and keep a record of the reference number you are given. Questions about the business account your merchant takings are paid into can go to the business current accounts line, 0800 227 592.
For other banks and payment providers, browse the banking and finance hub or the banking directory A listings.
Frequently asked questions
What is the Absa merchant services contact number?
Call 0860 111 222 for Absa payment acceptance and merchant services.
What is the Absa merchant email address?
Email ContactMerc@absa.co.za.
How much does an Absa card machine cost?
Absa lists SmartPay at R299 monthly rental and SmartMobi at R399 monthly rental. MobilePay has R0 rental and a 2.25% local transaction fee.
How do I apply for an Absa merchant facility?
Use the “Apply now” button on Absa’s Make and receive payments page, or call 0860 111 222 for help.
Sources
- Absa, Make and receive payments: absa.co.za/business/bank-my-business/make-and-receive-payments/, read 2026-09-25
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-25