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Absa FICA Contact Details
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The Absa FICA help number is 08600 08600, or +27 11 501 5110 for foreign nationals and South Africans abroad, and you can email FICAhelp@absa.co.za. FICA, the Financial Intelligence Centre Act, requires Absa to keep your identity and address details up to date, and Absa locks accounts whose FICA information is out of date until you update it.
Absa FICA contact details at a glance
| Route | Details |
|---|---|
| FICA help (SA citizens/residents, minors) | 08600 08600 |
| FICA help (foreign nationals / SA citizens abroad) | +27 11 501 5110 |
| FICA help email | FICAhelp@absa.co.za |
| Submit FICA documents (individuals) | submitfica@absa.africa |
| Submit via Banking App / Absa Online | Absa Banking App, Absa Online, or nearest branch |
| Business FICA | 0800 227 592 |
| Business FICA email | mybusinessbanker@absa.co.za |
| Privacy queries | privacy@absa.co.za |
Official Absa FICA contact channels
South African citizens and residents, including parents dealing with a minor’s account, can call Absa’s FICA help line on 08600 08600. Foreign nationals and South African citizens living abroad should call +27 11 501 5110. Both groups can email FICAhelp@absa.co.za for more information.
To send your documents as an individual, use the Absa Banking App, Absa Online, email submitfica@absa.africa, or visit your nearest branch. Business customers should contact their banker, call 0800 227 592 or email mybusinessbanker@absa.co.za.
For questions about how Absa handles your personal information, email privacy@absa.co.za.
What Absa’s FICA process covers
Absa puts an account into a FICA lock when your information is incorrect and it cannot contact you. The account stays locked until the information is updated. To unlock it, Absa needs:
- Your occupation and occupation status
- Your source of funds
- Your latest ID or smart ID card
- Proof of residence not older than 3 months
Some rules to note before you send documents:
- A green ID book is accepted only if you do not have a smart ID card.
- Proof of residence cannot come from an Absa subsidiary, such as Woolworths.
- PO boxes are not accepted as an address for foreign nationals.
- Foreign nationals and South African citizens abroad must visit a branch to complete and sign declaration forms.
Address and operating information
Absa’s head office is at 7th Floor Absa Towers West, 15 Troye Street, Johannesburg 2001. FICA documents are handled through the app, Absa Online, email or a branch rather than at head office. Absa does not publish separate hours for the FICA help line on its FICA page. Absa Bank Limited (registration number 1986/004794/06) is an authorised financial services provider and a registered credit provider, NCRCP7.
Step-by-step FICA update and escalation
- Watch for Absa’s SMS or email asking you to update your FICA details, and respond promptly.
- Submit your documents through the Banking App, Absa Online, submitfica@absa.africa or a branch. Business clients go through their banker or 0800 227 592.
- Absa’s Quality Assurance team verifies the documents and updates your profile. The lock is removed within 48 business hours.
- If your account is still locked after 48 business hours, call 08600 08600 (or +27 11 501 5110 from abroad) or email FICAhelp@absa.co.za.
Absa does not publish a separate escalation line for FICA on its FICA page. Keep a record of when and how you submitted your documents.
For other banks, browse the banking and finance hub or the banking directory A listings.
Frequently asked questions
What is the Absa FICA contact number?
Call 08600 08600 from South Africa. Foreign nationals and South Africans abroad should call +27 11 501 5110.
What email do I use to send FICA documents to Absa?
Individuals send documents to submitfica@absa.africa. For questions, email FICAhelp@absa.co.za. Business clients use mybusinessbanker@absa.co.za.
How long does Absa take to remove a FICA lock?
Absa says the lock is removed within 48 business hours once your documents are verified.
What documents does Absa need for FICA?
Your occupation, occupation status, source of funds, latest ID or smart ID card and proof of residence not older than 3 months.
Sources
- Absa, FICA information: absa.co.za/legal-and-compliance/fica-information/, read 2026-09-25
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-25