Banking & Finance · Contact details
Absa Personal Loan Contact Details
For the Absa personal loan contact number, call 0860 100 372 to speak to a personal loan consultant, or call 0860 100 321 to apply for a personal loan by phone. Existing customers can also apply in the Absa Banking App or on Absa Online. For Credit Protection Plan claims, Absa lists Absa Life on 0860 227 253 and creditlifeclaims@absa.co.za for loss of income claims.
Absa says an app application for up to R350 000 can pay out immediately into an Absa transactional account. ContactDetails.co.za is an independent directory, not Absa, so it cannot tell you whether you qualify or check where an application stands. The contact and product details below were taken from Absa’s Personal Loan, Express Loan, Instant Loan and Switch and Save pages on 16 September 2026.
Absa personal loan contact number and application lines
| What it is for | Contact |
|---|---|
| Personal loan consultants, Express Loan and Instant Loan queries | 0860 100 372 |
| Apply for a personal loan by phone | 0860 100 321 |
| Switch and Save (moving loans from other lenders to Absa) | 0860 100 372 or a branch |
| Instant Loan on Cellphone Banking | Dial *120*2272# |
| Credit Protection Plan claims on a loan | Absa Life 0860 227 253; loss of income claims creditlifeclaims@absa.co.za |
| Help if repayments become difficult | 0861 22 22 72 |
Absa does not publish opening hours for 0860 100 372 or 0860 100 321. Absa Bank Limited, registration 1986/004794/06, is a registered credit provider, NCRCP7, with its head office at Absa Towers West, 15 Troye Street, Johannesburg.
Apply for an Absa personal loan online or by phone
To apply for an Absa personal loan by phone, use 0860 100 321. Existing customers can also apply through the Absa Banking App or Absa Online. Absa says an app application can be for up to R350 000 and can pay out immediately into an Absa transactional account.
For a Personal Loan application, bring your ID book or card and three months of payslips or bank statements. If you do not bank with Absa, add proof of residence not older than three months. Self-employed applicants need an ITA34 tax certificate, six months of financial statements and a letter from their accountant or bookkeeper. Pensioners need a pension or retirement annuity statement.
Absa Personal Loan, Express Loan and Instant Loan
Absa Bank Limited sells three cash loans for personal use. The Personal Loan, Express Loan and Instant Loan have different borrowing amounts, repayment periods and income requirements.
| Loan | Amount | Term | Minimum income |
|---|---|---|---|
| Personal Loan | R3 000 to R350 000 | 12 to 84 months (from 2 months for current customers) | R2 000 a month; R1 500 for loans of 2 to 6 months |
| Express Loan | R1 500 to R8 000 | 1 to 6 months, fixed rate | R1 500 a month |
| Instant Loan | R350 to R8 000 | Repaid on your next salary date, within 35 days | R3 000 a month, salary paid into Absa |
The Instant Loan is available at any time at an Absa ATM, on Cellphone Banking or on Absa Online. It needs no documents but is only for customers whose salary is paid into Absa. On Cellphone Banking, dial *120*2272#.
People new to Absa must apply for an Express Loan at a branch or through the call centre. Existing customers may already have a provisional loan offer, which Absa says they can check online.
Absa personal loan interest, repayments and credit protection
Personal Loan interest is personalised, starting at 13.75% a year. Absa’s worked example is R50 000 over 36 months at 18%, costing about R2 113 a month including service and initiation fees.
Credit life cover is compulsory on every personal loan through the Absa Credit Protection Plan. The plan pays out on death, disability, critical or terminal illness and loss of income. For Credit Protection Plan claims, the page lists Absa Life on 0860 227 253, while loss of income claims can be sent to creditlifeclaims@absa.co.za.
On an Express Loan, Absa lets you replace its credit protection with your own existing policy if it stays in force for the whole loan.
Help when Absa personal loan repayments become difficult
If you are falling behind on repayments, Absa’s debt management page asks you to contact 0861 22 22 72 to negotiate a more affordable plan. For questions about the loan itself, use 0860 100 372 and note the reference for the conversation.
Unresolved complaints go to Absa’s Complaint Resolution Suite on 0800 41 41 41 or actionline@absa.co.za, on weekdays. Once Absa has had its chance, the National Financial Ombud Scheme considers personal loan and credit disputes at no cost on 0860 800 900 or info@nfosa.co.za.
Switch and Save personal loan contact details
For Switch and Save, which covers moving loans from other lenders to Absa, use 0860 100 372 or visit a branch. Two items on the Switch and Save page should not be used. Its footer lists “0860 000 000, option 5”, which is a placeholder, and its switching email address contains a hidden character, so a copied or clicked address may not work.
Use 0860 100 372, which the same page gives in its how-to-switch steps.
Frequently asked questions
What is the Absa personal loan contact number?
The Absa personal loan contact number listed for personal loan consultants, Express Loan and Instant Loan queries is 0860 100 372. The same number is also given for Switch and Save enquiries.
What number do I call to apply for an Absa personal loan?
Call 0860 100 321 to apply for a personal loan by phone. Existing customers can also apply in the Absa Banking App or through Absa Online.
Can I make an Absa online personal loan application?
Yes. Existing customers can apply through the Absa Banking App or Absa Online. Absa says an app application for up to R350 000 can pay out immediately into an Absa transactional account.
Whose number is 0860 100 372?
0860 100 372, also written 0860100372 or +27 860 100 372, is the number Absa lists for personal loans. It is also listed against overdrafts and the MegaU youth account.
Is there an Absa personal loan email address?
The page gives creditlifeclaims@absa.co.za specifically for loss of income claims under the Credit Protection Plan. It also gives actionline@absa.co.za for unresolved complaints. The Switch and Save email address shown by Absa contains a hidden character, so a copied or clicked address may not work.
Sources
- absa.co.za: Personal Loan, Explore and Compare pages, read 16 September 2026
- absa.co.za: Express Loan and Instant Loan pages, read 16 September 2026
- absa.co.za: Switch and Save page, read 16 September 2026
- absa.co.za: Manage my debt and Life insurance how to claim pages, read 16 September 2026
- nfosa.co.za published contact details