Banking & Finance · Support
Absa 3D Secure Contact Details
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The Absa 3D Secure helpline is 011 354 4058. 3D Secure is Absa’s check on online card purchases (Verified by Visa and Mastercard ID Check): Absa Banking App users approve each purchase with a SureCheck in the App, while clients who do not use the App get an SMS OTP.
3D Secure is a service of Absa Bank, not a separate company. For Absa’s other numbers, browse the banking and finance hub.
Absa 3D Secure contact details at a glance
| Route | Details |
|---|---|
| 3D Secure helpline | 011 354 4058 |
| Fraud hotline | 0860 557 557 (24 hours a day, 7 days a week) |
| Fraud hotline (international) | +27 11 501 5089 |
| Lost and stolen cards (24/7) | 0800 111 155 |
| Lost and stolen cards (alternate / from abroad) | +27 11 501 5050 |
| Online banking support (digital banking) | 08600 08600 (7 days a week, 24 hours a day) |
| Online banking support (international callers) | +27 11 501 5110 |
| Online banking support email | ib@absa.co.za |
| Absa Banking App (approve/reject SureCheck for 3D Secure) | Absa Banking App |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000 |
Absa 3D Secure helpline
For problems approving an online card purchase, call the 3D Secure helpline on 011 354 4058. This is the number Absa publishes on its page about approving online transactions.
Absa online banking support
If the problem is with online banking itself, such as logging in, Absa’s digital banking support is on 08600 08600, or +27 11 501 5110 for international callers, and the email address is ib@absa.co.za. Digital banking support is available 7 days a week, 24 hours a day.
How Absa 3D Secure approval works
3D Secure adds an approval step when you use your Absa card on a merchant’s website. How you approve depends on whether you use the Absa Banking App:
- App users: you approve or reject the purchase through a SureCheck in the Absa Banking App. Once you are registered for the App, you no longer receive SMS OTPs for 3D Secure.
- Clients not using the App: you keep receiving an SMS OTP to approve the purchase.
- Time limit: you get up to 120 seconds to log in and approve the transaction, and you can resend the authorisation from the merchant’s site.
- Missed SureChecks: if a SureCheck is not accepted in time it can be resent up to three times. After three failures, one more attempt is allowed with an OTP sent automatically by SMS.
- Secondary card users: secondary credit card users who are registered for the App also approve 3D Secure purchases in the App.
If you are travelling, activate the App before you leave. Approvals then work abroad over Wi-Fi without roaming.
Absa 3D Secure hours and head office
Absa’s head office is at Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000. The fraud hotline, the lost and stolen cards line and digital banking support on 08600 08600 all run 24 hours a day, 7 days a week. Absa does not list separate hours for the 3D Secure helpline on its approval page.
A 3D Secure purchase you did not make, or a lost card
If you did not make the purchase, reject the SureCheck. Rejecting it cancels the purchase, and the follow-up SureCheck gives you the Absa fraud hotline details. The fraud hotline is 0860 557 557, or +27 11 501 5089 from abroad, and it is open 24 hours a day, 7 days a week.
If your card is lost or stolen, call 0800 111 155, or +27 11 501 5050 from abroad. This line is open 7 days a week, 24 hours a day.
For other banks and card issuers, see the banking directory A listings.
Frequently asked questions
What is the Absa 3D Secure contact number?
Call the Absa 3D Secure helpline on 011 354 4058.
Why am I not getting an Absa 3D Secure OTP?
If you are registered for the Absa Banking App, 3D Secure purchases are approved with a SureCheck in the App instead of an SMS OTP. SMS OTPs are only sent to clients who do not use the App, or as a last attempt after three missed SureChecks.
How long do I have to approve a 3D Secure purchase?
Absa gives you up to 120 seconds to log in and approve the transaction. You can resend the authorisation from the merchant’s site.
What if I did not make the online purchase?
Reject the SureCheck, which cancels the purchase, and call the Absa fraud hotline on 0860 557 557 (24 hours a day).
Does 3D Secure work when I am overseas?
Yes, if you activate the Absa Banking App before travelling. Approvals then work abroad over Wi-Fi without roaming.
Sources
- Absa, Approve online transactions: absa.co.za/self-service/safety-security/bank-safely-online/approve-online-transactions/, read 2026-09-26
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-26
- Absa, Online security: absa.co.za/self-service/digital-banking-services/online-banking/online-security/, read 2026-09-26