Insurance & Medical Aid · Contact details
Clientele Legal Contact Details
The Clientèle Legal contact number for legal claims is 0860 004 529, and Clientèle says that line runs 24 hours a day. For general and admin queries the number is 011 320 3000. Legal claims can also go by WhatsApp to 064 000 2096. We read this on clientele.co.za on 24 September 2026.
Clientèle Legal contact details
| Legal claims, 24 hours | 0860 004 529 |
|---|---|
| Legal claims WhatsApp | 064 000 2096 |
| Legal claims email | customerservice@clientelelegal.co.za |
| Legal assistance email | legalservices@clientele.co.za |
| Legal claims fax | 011 320 3362 |
| General and admin queries | 011 320 3000 |
| Head office | Clientèle Office Park, corner Alon and Rivonia Road, Rivonia, Morningside |
The 24-hour number is for legal claims only
This is the distinction worth getting right before you dial.
Clientèle states that 0860 004 529 is operated 24 hours a day, and then says plainly that this number is for legal claims only. For general or admin-related queries it directs you to 011 320 3000 instead.
So a question about your premium, your debit order date or your policy schedule is not what the 0860 line is for, even though it is the number that answers at midnight. Those go to 011 320 3000 in office hours.
The reverse also matters. If you have a legal emergency outside office hours, do not wait for the general call centre to open. That is precisely what the 24-hour line exists for.
Legal runs on its own channels
Clientèle Legal is not simply a department behind the main switchboard. It has a separate set of contact points from the funeral and life side of the business.
There are two different WhatsApp numbers. Legal claims go to 064 000 2096. Claims and encashment queries on the life and funeral side go to 067 342 7248. Standard rates apply on both.
The legal claims mailbox sits on a different domain too, at customerservice@clientelelegal.co.za, ending clientelelegal.co.za rather than clientele.co.za. That is correct as published. Separately, legal assistance enquiries are directed to legalservices@clientele.co.za on the main domain.
If you send a legal matter to the general claims mailbox, or WhatsApp it to the funeral number, expect it to be redirected before anyone looks at it.
Lodging a legal claim
Clientèle sets out four ways to lodge. Any main member, or a beneficiary or dependant on the policy, may do it.
- Phone 0860 004 529, at any hour
- WhatsApp 064 000 2096
- Email customerservice@clientelelegal.co.za
- Fax 011 320 3362
Clientèle asks that you make contact as soon as reasonably possible after becoming aware of a claim, and says each claim is assessed on its merits by its legal claims team, subject to the policy terms.
Have your policy number ready whichever route you use. If you are writing or faxing, put your reference or policy number at the top of every page, which is what Clientèle asks for on its document submissions.
The rest of Clientèle
If your query turns out not to be a legal one, these are the other published addresses.
| Need | Contact |
|---|---|
| Call centre, general queries | 011 320 3000 |
| Life and funeral claims | claims@clientele.co.za |
| Claims and encashment WhatsApp | 067 342 7248 |
| Policy changes, self-service | selfservice@clientele.co.za |
| Life-related queries | services@clientele.co.za |
| Encashments | encashments@clientele.co.za, fax 011 320 3101 |
| Claims fax | 011 320 3170 |
Clientèle also takes an SMS: send your policy number to 31041 and a consultant calls back. Standard rates apply. There is a Clientèle app on Google Play and the App Store as well.
Walk-in visitors go to the Clientèle Head Office at Clientèle Office Park, on the corner of Alon and Rivonia Road in Rivonia, Morningside. Phone first on 011 320 3000 to check that what you need can be done at the counter.
Clientèle Limited also trades as 1Life and Emerald Life. Those are separate brands with their own contact numbers, so a 1Life policy is not handled on the Clientèle Legal line.
Frequently asked questions
What is the Clientele Legal contact number?
The numbers listed on this page for Clientele Legal are 0860 004 529 (Legal claims, 24 hours) and 011 320 3000 (General and admin queries).
What is the Clientele Legal email address?
The email address listed on this page is customerservice@clientelelegal.co.za (Legal claims email).
Does Clientele Legal have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 064 000 2096 (Legal claims WhatsApp).
How do I know these Clientele Legal details are correct?
We only list details read from the official website or channels of Clientele Legal, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Clientèle Legal Plans page, clientele.co.za/products/legal-plans, for the 24-hour legal claims number, the legal-claims-only restriction, the general queries number, the claims fax and the legal claims mailbox (read 24 September 2026)
- Clientèle claims process page, clientele.co.za/about-us/claims-process, for both WhatsApp numbers, the claims, self-service, life and encashment mailboxes, the encashment and claims fax numbers, the SMS line and the head office address (read 24 September 2026)
- Clientèle Limited homepage, for the group’s brands (read 24 September 2026)