Finchoice Funeral Cover Contact Details

The Finchoice Funeral Cover number is 0861 346 246, the same customer care line that takes funeral claims and complaints. Finchoice is a South African credit and insurance brand, a sister to HomeChoice under Weaver Fintech, and its funeral cover is underwritten by Guardrisk Life Limited.

For loans and other Finchoice products, see the main Finchoice contact details page.

Finchoice Funeral Cover contact details at a glance

Route	Details
Customer care	0861 346 246
Funeral claims submission (phone)	0861 346 246
Funeral claims submission (email)	info@finchoice.com
Funeral claims submission (fax)	021 680 8260
Insurance complaints email	insurance.complaints@finchoice.co.za
Support ticket (online)	support.finchoice.co.za/support/tickets/new
Document upload	finchoice.mobi/Documents/DocUploader
Postal address	Private Bag X150, Claremont, Cape Town 7735
Customer care hours	Monday to Friday 07:30 to 18:00; Saturday 08:00 to 14:00; Sunday closed; public holidays 08:00 to 14:00

Calling Finchoice about funeral cover

Call customer care on 0861 346 246 for policy questions, claims and complaints. The line is open Monday to Friday from 07:30 to 18:00, and on Saturday and public holidays from 08:00 to 14:00. It is closed on Sunday.

If you prefer to write, create a support ticket at support.finchoice.co.za/support/tickets/new. Finchoice says it will get back to you within 24 hours. Documents can be uploaded through the Finchoice document uploader at finchoice.mobi/Documents/DocUploader.

How to claim on Finchoice funeral cover

Finchoice’s claims procedure says funeral claims can be lodged by telephone, email or fax. Lodge the claim by calling 0861 346 246, emailing info@finchoice.com or faxing 021 680 8260, and Finchoice acknowledges receipt when the claim is lodged. Supply the claim form and the supporting documents the claims handler asks for; you can upload them through the document uploader. Finchoice aims to finalise the claim within 48 hours (2 business days) of receiving all required documents, and communicates the outcome within 1 working day of the decision.

Finchoice says claims are paid within 48 business hours. Its claims framework also provides for 6% interest on unnecessary delays that cause you a loss.

What Finchoice funeral cover pays and who it covers

• Cover of up to R100 000 per person, from R49 per month.
• One plan can cover you, a spouse, up to 5 children, up to 4 parents and up to 8 extended family members: up to 19 people.
• There is a 6-month waiting period for death from natural causes. There is no waiting period for accidental death and no medical examination.
• Suicide and self-inflicted injury are excluded for the first 12 months.
• Premiums are guaranteed for 12 months from the policy start date, and regulated limits apply to cover for children under 14.

Finchoice Africa Ltd is registered as NCRCP 8162 and FSP 46962, and Finchoice SA (Pty) Ltd is FSP 52725. The underwriter, Guardrisk Life Limited, is registration number 1999/013922/06 and FSP No 76.

Complaining about a Finchoice funeral claim

To complain, call 0861 346 246 or email insurance.complaints@finchoice.co.za. If you are unhappy with a claim outcome, Finchoice refers it to Guardrisk for review, and the insurer must respond within 15 working days. You can also take your dissatisfaction to the insurer directly: Guardrisk Life Limited on 011 669 1000 or info@guardrisk.co.za.

For other funeral and life insurers, see the insurance and medical aid hub or the insurance directory E to I listings.

Frequently asked questions

What is the Finchoice funeral cover contact number?

Call 0861 346 246, Monday to Friday 07:30 to 18:00 and Saturday 08:00 to 14:00.

How do I claim on Finchoice funeral cover?

Call 0861 346 246, email info@finchoice.com or fax 021 680 8260, then send the documents the claims handler asks for.

How long does a Finchoice funeral claim take?

Finchoice aims to finalise claims within 48 hours of receiving all required documents.

What is the Finchoice funeral cover waiting period?

6 months for death from natural causes. There is no waiting period for accidental death.

Who underwrites Finchoice funeral cover?

Guardrisk Life Limited (FSP No 76). You can reach Guardrisk on 011 669 1000 if you are unhappy with a claim outcome.

Sources

• Finchoice, Contact us: finchoice.co.za/contact-us, read 2026-09-26
• Finchoice, Funeral cover: finchoice.co.za/products/insurance/funeral-cover, read 2026-09-26
• Finchoice, Insurance claims procedure (PDF, May 2023): strapicms.finchoice.co.za/uploads/Insurance_Claims_Procedure_May_2023_18b320ea80.pdf, read 2026-09-26
• Finchoice, Insurance complaints management (PDF, 2023): strapicms.finchoice.co.za/uploads/Insurance_Complaints_Management_2023_35e0b55238.pdf, read 2026-09-26