Insurance & Medical Aid · Claims & authorisation
Home Insurance Claims Contact Details
All Insurance & Medical Aid contactsDisputed or rejected? Escalation routes
A search for an out insurance contact number lands on home insurance claims: the claim itself goes to the insurer named on your policy, and the National Financial Ombud Scheme (NFO) takes disputes when an insurer has rejected or mishandled it. The NFO call centre is 0860 800 900, and you can also WhatsApp 076 574 8055 or email info@nfosa.co.za. The claim itself is lodged with the insurer named on your policy.
Home insurance claims contact details at a glance
| Route | Details |
|---|---|
| National Financial Ombud Scheme (NFO) call centre | 0860 800 900 |
| NFO WhatsApp | 076 574 8055 |
| NFO complaints email | info@nfosa.co.za |
| NFO online complaint form | nfosa.co.za/submit-a-complaint |
| Track an NFO complaint | nfosa.co.za/track-your-complaint |
Where to claim for home insurance
Report the loss and lodge the claim with the insurer named on your home policy, using that insurer’s own claims channel. You will find the insurer’s name on your policy schedule or on your bank statement where the premium is deducted.
The route that applies to every home insurance claim once the insurer has answered is the dispute route: the NFO’s Non-Life Insurance Division, which covers household contents and property policies among others.
How to complain to the NFO about a home insurance claim
You must have followed your insurer’s complaints process before opening a case with the NFO. The service is free to complainants. The steps:
- Report the loss and lodge the claim with the insurer named on your home policy.
- If you are unhappy with the outcome, lodge a complaint with your insurer and follow its complaints process.
- If it is still unresolved, complain to the NFO in writing on the prescribed form, online, by phone or as a walk-in.
- Give the insurer’s name, your policy number, your full contact details, a factual summary and copies of all correspondence.
- The NFO acknowledges your complaint in writing. If you had not complained to the insurer before, it asks the insurer to respond within 21 working days. You may comment on the insurer’s response.
- The NFO then issues a ruling or a recommendation.
What to have ready: the insurer’s name and your policy number, your full contact details, a short, factual summary of the loss and what happened to the claim, and copies of all correspondence with the insurer.
You can track an existing case online through the NFO’s track-your-complaint page.
NFO home insurance complaints
Yes. Its Non-Life Insurance Division covers home, household contents, motor, travel and other short-term policies, and the service is free to complainants. More insurers are listed in our insurance hub.
Frequently asked questions
What is the out insurance contact number?
There is no single number: a home insurance claim goes to the insurer named on your policy. If that claim is rejected or mishandled and the insurer’s complaints process does not fix it, the National Financial Ombud Scheme is on 0860 800 900.
Where do I claim for home insurance?
With the insurer named on your buildings or household contents policy, through its own claims channel. The insurer’s name is on your policy schedule.
What can I do if my home insurance claim is rejected?
Complain to the insurer first. If that does not resolve it, take it to the National Financial Ombud Scheme on 0860 800 900, or by WhatsApp on 076 574 8055 or email to info@nfosa.co.za.
Does the NFO handle home insurance complaints?
Yes. Its Non-Life Insurance Division covers home, household contents, motor, travel and other short-term policies.
Is it free to complain to the NFO?
Yes. The service is free to complainants.
Sources
- National Financial Ombud Scheme home page, nfosa.co.za, read 27 September 2026
- NFO, Contact us, nfosa.co.za/contact-us/, read 27 September 2026
- NFO, How to complain, nfosa.co.za/how-to-complain/, read 27 September 2026
- NFO, Non-Life Insurance Division, nfosa.co.za/nfo-divisions/non-life-insurance/, read 27 September 2026