Insurance & Medical Aid · Contact details
Momentum Car Insurance Contact Details
The Momentum car insurance contact number is 0860 006 784, for sales, client services and claims, and roadside and emergency help is on Momentum Assist, 0860 784 767, 24 hours a day. Momentum’s car insurance is sold under its short-term insurance brand, Momentum Insure, which also covers home and business insurance and is part of the Momentum Metropolitan Life Limited group.
This page covers car insurance only. For Momentum’s life, investment and other numbers, see the main Momentum contact details page.
Momentum car insurance contact details at a glance
| Route | Details |
|---|---|
| Car insurance sales, client services and claims | 0860 006 784 |
| Sales and client services (international) | +27 12 675 3047 |
| Client services email | miclientservice@momentum.co.za |
| Claims email | miclaims@momentum.co.za |
| Momentum Assist roadside and emergency (24/7) | 0860 784 767 |
| Momentum Assist, international emergencies only | +27 12 684 5603 |
| Car and home insurance fraud line | 0800 006 156 |
| Car and home insurance fraud email | momentuminsure@tip-offs.com |
| Digital support | midigitalsupport@momentum.co.za |
| Momentum App (claims) | Momentum App |
| Car insurance quote form | momentum.co.za/momentum/personal/car-and-home-insurance/insure |
| Sales and client services hours | Monday to Friday 08:00 to 18:00; Saturday 08:00 to 13:00; closed Sundays and public holidays |
| Claims hours | Monday to Friday 08:00 to 17:00; Saturday 08:00 to 13:00; closed Sundays and public holidays |
Official Momentum car insurance route
Momentum Insure uses one number, 0860 006 784, for car insurance sales, client services and claims. From outside South Africa, call +27 12 675 3047. You can email client services at miclientservice@momentum.co.za and claims at miclaims@momentum.co.za.
Sales and client services are open Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 13:00. Claims are open Monday to Friday from 08:00 to 17:00 and Saturday from 08:00 to 13:00. Both are closed on Sundays and public holidays.
Momentum Insure also has branches for car, home and business insurance queries, for example Bloemfontein on 051 285 0140 and Parc du Cap, Bellville, on 021 940 5911.
Claims, roadside and app support
- Roadside and emergency: Momentum Assist is on 0860 784 767, 24 hours a day, 7 days a week, 365 days a year. For international emergencies only, call +27 12 684 5603.
- Claims on the app: car accident claims (where the car is drivable), hail and windscreen claims can be submitted on the Momentum App 24/7/365. For hail claims, the car assessment arrives by email and you approve it in the app to finalise the claim.
- Sasria claims: claims for riots, strikes, civil commotion or terrorism damage to your car are submitted through Momentum Insure.
- App and website trouble: email midigitalsupport@momentum.co.za. Business hours are Monday to Friday from 08:00 to 17:00.
- Fraud: the car and home insurance fraud line, 0800 006 156, is open 24 hours, or email momentuminsure@tip-offs.com.
Momentum’s Safety Returns rewards up to 30% of paid premiums back in cash each year, and valid claims submitted on the app earn points.
Quotes, policy and claim steps
- Get a quote: submit the quote request form on Momentum’s car insurance page, and a Momentum service consultant follows up.
- Claim: submit car accident, windscreen or hail claims on the Momentum App, or call 0860 006 784 or email miclaims@momentum.co.za.
- Roadside or accident help: call Momentum Assist on 0860 784 767 at any time.
Escalation route
Momentum Insure publishes its complaints process and PAIA manual on its Legal and Compliance page. Start with client services on 0860 006 784 or miclientservice@momentum.co.za, then follow the complaints process on that page if your query is not resolved. Momentum Insure is a member of the South African Insurance Association (SAIA).
The Momentum head office is at 268 West Avenue, Centurion, 0157, switchboard +27 12 671 8911. Momentum is part of Momentum Metropolitan Life Limited, an authorised financial services and registered credit provider.
For other insurers, browse the insurance and medical aid hub or the insurance directory M listings.
Frequently asked questions
What is the Momentum car insurance contact number?
Call 0860 006 784 for sales, client services and claims, or +27 12 675 3047 from abroad.
What is the Momentum roadside assistance number?
Momentum Assist is on 0860 784 767, 24 hours a day, 7 days a week.
How do I submit a Momentum car insurance claim?
Use the Momentum App for car accident, windscreen and hail claims, or call 0860 006 784 or email miclaims@momentum.co.za.
What are the Momentum car insurance contacts by email?
Client services: miclientservice@momentum.co.za. Claims: miclaims@momentum.co.za. Digital support: midigitalsupport@momentum.co.za.
Sources
- Momentum, Car insurance: momentum.co.za/momentum/personal/car-and-home-insurance/car-insurance, read 2026-09-25
- Momentum, Car and home insurance claims: momentum.co.za/momentum/personal/car-and-home-insurance/claims, read 2026-09-25
- Momentum, Contact us: momentum.co.za/momentum/get-help/contact-us/, read 2026-09-25
- Momentum, Legal and compliance: momentum.co.za/momentum/personal/car-and-home-insurance/legal-and-compliance, read 2026-09-25