Insurance & Medical Aid · Contact details
Safrican Contact Details
The Safrican WhatsApp number is 083 796 9517. Safrican’s main contact number is 011 778 8000 and its email is service@safrican.co.za, and it is available Monday to Friday, 08:00 to 16:30. Funeral claims can be emailed to safclaims@safrican.co.za. Another WhatsApp number appears on Safrican’s contact page, 066 473 0157, but it is not a Safrican line and does not reach Safrican. Every detail below was read from safrican.co.za (Contact, Claims, About and FAQ pages and site footer) on 19 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Safrican WhatsApp | 083 796 9517 |
| Phone | 011 778 8000 |
| General email | service@safrican.co.za |
| Funeral claims | safclaims@safrican.co.za, 011 778 8000 or any branch |
| Compliments and complaints | customerrelations@safrican.co.za |
| Hours | Monday to Friday, 08:00 to 16:30 |
The Contact page also has separate enquiry forms for Group Service, Group Sales, Personal Sales, Personal Service, and Compliments and Complaints. Personal Service queries ask for your ID number and policy or card number. Group Sales is for employers, burial societies, stokvels, co-operatives, churches, NPOs and funeral parlours. To speak to an advisor, use the “Let us call you” option on the site and Safrican will phone you back.
Safrican regional offices
| Office | Address | Phone |
|---|---|---|
| Cape Town | 3rd Floor, T3, 2 Strand Road, Labiance, 7530 | 021 405 1800 |
| Durban | Embassy Building, Sanlam Branch, Ground Floor, 199 Anton Lembede Street, Durban Central, 4001 | 031 319 1380 |
| Gqeberha | Block 4, Greenacres Office Park, 78-84 2nd Avenue, Newton Park, 6045 | 041 509 9530 |
| Pietermaritzburg | Ground Floor, 222 Jabu Ndlovu (Loop) Street, 3201 | 033 345 3863 |
| Polokwane | Shop S002, Ground Floor, Library Gardens, cnr Grobler and Schoeman Streets, 0699 | 015 291 9583 |
| Bloemfontein | Ground Floor, 163a Nelson Mandela Avenue, 9301 | 051 430 1201 |
| Eswatini (subsidiary) | Office S02/1, 2nd Floor, Enguleni Building, Plot 287 Mahleka Street, Manzini | +268 2505 8710 |
How to claim on a Safrican funeral policy
Lodge the claim on the deceased’s funeral policy by calling 011 778 8000, emailing safclaims@safrican.co.za, visiting a branch, or completing the online claim form on the Claims page. Safrican asks for:
- the Safrican claim notification form, fully completed and signed by the claimant;
- a certified copy of the death certificate, and the BI-1663 notice of death;
- certified copies of the principal member’s, the deceased’s and the claimant’s ID documents;
- a copy of the member’s application form, where applicable;
- proof of the beneficiary’s bank details (a stamped bank statement no older than three months);
- a SAPS statement, only for a death from unnatural causes.
Copies must be certified by a Commissioner of Oaths. Safrican notifies you when it receives the claim, reviews the documents, captures the claim and pays the beneficiary’s bank account, then sends proof of payment. It may ask for further documents.
Safrican complaints process
- Contact your nearest Safrican office, email customerrelations@safrican.co.za, call 011 778 8000 or complete the complaint form. Safrican acknowledges the complaint and gives you the name of the person handling it.
- If unresolved, refer it to the Sanlam Arbitrator: arbitrator@sanlam.co.za, fax 021 957 1786.
Safrican Insurance Company Limited is a licensed life insurer and authorised financial services provider, FSP number 15123. It offers life, funeral, endowment and savings, physical impairment and disability, and dread disease cover, as well as group schemes.
Safrican head office and background
Safrican’s About page says its head office moved in 2024 to 11 West Street, Houghton, 2198, Johannesburg. Safrican began as a burial society in Sophiatown in 1932 and describes itself as one of South Africa’s leading funeral underwriters. It says it covers more than 1 million principal lives and more than 7 million lives assured. It set up operations in Eswatini in 2012, reached R1 billion in premium income in a year in 2017 and merged with African Rainbow Life (ARL) in 2021. Safrican’s FAQ on the merger says ARL customers’ policies remain in force and their benefits continue to be honoured. The company is a Level 1 B-BBEE contributor. It says most of its employees grew up in a stokvel culture and that it knows funeral needs in townships and rural areas first-hand.
Sources
- Safrican Contact page (safrican.co.za/contact), Claims, About and FAQ pages and site footer, read 19 September 2026