Safrican publishes a service email address, a landline, a mobile number and its operating hours. It is a group-scheme insurer, which shapes who should be making contact.
Official contact channels
- Telephone: 011 778 8000
- Mobile: 083 796 9517
- Email: [email protected]
- Hours: 08:00 – 16:30, Monday to Friday
Publishing a mobile number alongside a landline is unusual for an insurer and useful in practice, since it gives a second route when the switchboard is busy.
What this organisation provides
The published contact set is deliberately small — one landline, one mobile, one mailbox and stated hours — which suits an insurer whose relationships are largely with schemes rather than with thousands of individual policyholders.
Safrican provides funeral and life cover, distributed through compulsory schemes, voluntary schemes and ancillary products. Compulsory and voluntary schemes are group arrangements — typically set up through an employer, a union, a burial society or a similar body — rather than policies bought individually off the shelf.
That matters for contact. Where cover sits inside a group scheme, the scheme administrator or the employer usually holds the membership record, and Safrican deals with the scheme. An individual member may need to go through the scheme rather than directly to the insurer.
Establish early which kind of cover you hold, because it determines whether Safrican can discuss the policy with you at all.
Address and operating information
Safrican’s published hours end at 16:30, earlier than most insurers, and it publishes no after-hours or emergency route. For a death that occurs over a weekend, the first realistic contact is the following working day, which is worth knowing when planning a funeral around an expected payout.
Have the scheme name, the membership or policy number and the identity number of the covered person ready. For a claim, the death certificate, the claimant’s identification and proof of the relationship to the deceased are the usual requirements.
Ancillary products sit alongside the main funeral and life cover, so confirm exactly which benefits the scheme includes rather than assuming a single payout.
Because funeral cover is claimed in the days immediately after a death, confirm the document list on the first call rather than assembling it twice. Safrican publishes limited hours, so a Friday afternoon call may not be answered before the weekend.
Support and escalation routes
Group-scheme cover often continues only while the qualifying relationship does — employment, union membership or society membership. If that relationship has ended, confirm whether cover is still in force before relying on it.
Get a claim reference on first contact and use the service email address so there is a written record. Where the cover is a group scheme, copy the scheme administrator, since they may need to confirm membership before a claim can proceed.
If a claim is declined or delayed and the internal process does not resolve it, long-term insurance complaints in South Africa go to the National Financial Ombud Scheme once the insurer’s own process has been exhausted.
Sources
Contact details on this page were checked against Safrican’s own website, safrican.co.za, on 30 August 2026. Routes Safrican does not publish are not listed here.