Insurance & Medical Aid · Contact details
Assupol Contact Details
The Assupol contact number for client service is 0861 235 664 (also written 086 123 5664), and the general email is info@assupol.co.za. For claims, call 0861 235 664 or 087 233 6300 / 7300, or email claimsregistration@assupol.co.za. Direct Sales and Assupol’s WhatsApp channel are on 0860 103 091. The Contact Us page also offers a Call Me Back form, a “Please Call Me” option and a general message form, with info@assupol.co.za for people who prefer email. Assupol Potchefstroom is at 84B Walter Sisulu Street, Potchefstroom, and Assupol Empangeni is in the FNB Empangeni Building, 8 Smith Street, Empangeni. Both branches list the same central number, +27 86 123 5664. Every detail below was read from assupol.co.za on 19 September 2026.
Assupol contact numbers and email addresses
| What you need | Phone | |
|---|---|---|
| Client service (customer care) | 0861 235 664 or 0861 329 287 | clientservices@assupol.co.za |
| Claims | 0861 235 664, 087 233 6300 / 7300 | claimsregistration@assupol.co.za |
| Direct Sales | 0860 103 091 | help@assupol.co.za |
| WhatsApp channel | 0860 103 091 | |
| Group schemes | 0861 235 664 | groups@assupol.co.za |
| Assupol On-Call | 0800 002 614 | |
| On-Call Plus | 0861 235 664 | |
| Complaints | 086 123 5664 | complaints@assupol.co.za |
| Whistleblowing hotline | 0800 544 545 or 0800 00 77 88 | assupol@tip-offs.com |
| Media | comms@assupol.co.za | |
| General email | info@assupol.co.za |
You can also SMS “Help” to 41366, request a call-back on the website, or use the “Please Call Me” option. Assupol’s head office is at Summit Place Office Park, Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181 (postal address PO Box 35900, Menlo Park, 0102; fax 012 366 3500).
Assupol Potchefstroom and Empangeni branches
| Branch | Address | Telephone | Hours |
|---|---|---|---|
| Assupol Potchefstroom | 84B Walter Sisulu Street, Potchefstroom, 2531 | +27 86 123 5664 | Mon to Fri 07:30 to 17:00; Sat 08:30 to 13:00; Sun closed |
| Assupol Empangeni | FNB Empangeni Building, 8 Smith Street, Empangeni, 3880 | +27 86 123 5664 | Mon to Fri 07:30 to 16:00; Sat 08:30 to 13:00; Sun closed |
Assupol’s Find a Branch page lists 75 branches across all nine provinces, from Bergville, Bethlehem and Bloemfontein to Vryheid, Welkom and Zeerust. The branch entries show the central number rather than separate branch lines. Claim documents can also be submitted at your nearest branch.
How to claim with Assupol
- Choose your claim type on the Assupol website and submit online, or download the documents and email them to claimsregistration@assupol.co.za or take them to your nearest branch.
- Once all documents are submitted, you get an SMS confirming receipt.
- Assupol says a valid claim is approved within 24 hours if all required documents are in, and a valid funeral benefit is paid within 24 hours of receiving all documents.
Claim types include death claims, Cashback claims (after three or four years of an active policy, depending on the policy), withdrawals from savings policies (after the first five years), and maturity claims. All two-pot claims must be submitted through the Assupol Client Portal. If you receive a benefit payment and are unsure why, call 0861 235 664.
Assupol complaints process
Step 1: send your complaint to your nearest Assupol office, email complaints@assupol.co.za, complete the complaint form, or call 086 123 5664. Assupol will acknowledge it and tell you who is handling it. Step 2: if you are dissatisfied, refer it to the Sanlam Arbitrator at arbitrator@sanlam.co.za.
Assupol Life Ltd (registration number 2010/025083/06) is a licensed life insurer and authorised financial services provider, FSP 53. Assupol says it has been a household name since 1913 and a trusted name in the industry for over 110 years. Its products are funeral plans, life cover, retirement savings and savings policies, and you can get a funeral cover quote or buy online on its website, or call 0860 103 091. On 19 September 2026 its home page also announced that a new repatriation and support service provider is coming soon, with a link explaining the change for policyholders. Assupol publishes a Fraud Alert page and consumer education articles, and asks policyholders to keep their contact details up to date so that benefits are not delayed.
Sources
- Assupol Contact Us, Compliments and Complaints, and Claims pages, assupol.co.za, read 19 September 2026
- Assupol Find a Branch locator, assupol.co.za/find-a-branch, read 19 September 2026