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Assupol Claims Contact Details
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The Assupol claims number is 0861 235 664, with alternative claims lines on 087 233 6300 and 087 233 7300, and the claims email address is claimsregistration@assupol.co.za. Assupol Life Ltd is a licensed life insurer and financial services provider (FSP53), registration number 2010/025083/06.
This page covers Assupol claims only. For Assupol’s other numbers, see the main Assupol contact details page.
Assupol claims contact details at a glance
| Route | Details |
|---|---|
| Claims | 0861 235 664 |
| Claims (alternative lines) | 087 233 6300 / 087 233 7300 |
| Claims registration email | claimsregistration@assupol.co.za |
| Online claim submission | assupol.co.za/claims |
| Unexplained benefit payment query | 0861 235 664 |
| Assupol On-Call | 0800 002 614 |
| SMS help | SMS “Help” to 41366 |
| Head office physical address | Summit Place Office Park, Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181 |
| Postal address | PO Box 35900, Menlo Park, 0102 |
Official Assupol claims route
Assupol lets you claim three ways: submit online on assupol.co.za/claims after choosing your claim type, download the claim documents and email them to claimsregistration@assupol.co.za, or hand them in at the nearest Assupol branch. For questions about a claim, call 0861 235 664 or the alternative lines 087 233 6300 and 087 233 7300.
The claim types on the claims page are death, cashback, withdrawal and maturity:
- Death and funeral claims: a valid funeral benefit is paid within 24 hours of Assupol receiving all the documents.
- Cashback: claimed after three or four years of an active policy, depending on the policy. Assupol sends an SMS when you qualify.
- Savings withdrawals: can be made after the first five years of the policy, depending on the product.
- Maturity: Assupol notifies you by letter or SMS when a policy matures.
- Two-pot claims: all two-pot claims must be submitted through the Assupol Client Portal.
What you need before claiming
For a death claim, Assupol asks for:
- The death claim form (there are separate individual and group death claim forms)
- The DHA 1663 form
- The death certificate
Send everything at once: Assupol only approves a valid claim within 24 hours when all the required documents have been submitted. If the policyholder was a government employee, unclaimed benefits can be paid into the bank account their salary is paid into.
Step-by-step claims process
- Once the life event happens, choose your claim type on assupol.co.za/claims: death, cashback, withdrawal or maturity.
- Submit online, or download the claim form and email it to claimsregistration@assupol.co.za, or hand it in at the nearest Assupol branch.
- When all documents are in, you receive an SMS confirming receipt.
- Assupol assesses and validates the claim. Valid claims with all documents are approved within 24 hours, and you are updated on progress.
Escalation route
Assupol does not publish a separate claims escalation line on its claims or contact pages. Follow up on 0861 235 664 and keep the SMS confirming receipt of your documents. If you received a benefit payment and are not sure why, Assupol asks you to call 0861 235 664. For general help, SMS “Help” to 41366.
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What are the Assupol contact details for claims?
Call 0861 235 664, or 087 233 6300 or 087 233 7300. Claims can also be submitted online at assupol.co.za/claims.
What is the Assupol claims email address?
Email your claim documents to claimsregistration@assupol.co.za.
How long does an Assupol claim take?
A valid claim is approved within 24 hours once all required documents are submitted, and a valid funeral benefit is paid within 24 hours of receiving all documents.
What documents do I need for an Assupol death claim?
The death claim form, the DHA 1663 form and the death certificate.
How do I claim from my Assupol two-pot savings?
All two-pot claims must be submitted through the Assupol Client Portal.
Sources
- Assupol, Contact us: assupol.co.za/contact-us, read 2026-09-25
- Assupol, Claims: assupol.co.za/claims, read 2026-09-25
- Assupol, Claims documents list: media.assupol.co.za/api/MarketingPage?page=claims, read 2026-09-25