Assupol Durban Contact Details

Assupol Durban is a branch office on the first floor of Redefine Towers in the city centre. It has no direct telephone line of its own. Assupol runs one national number that serves every branch in its network, so what is actually useful about this page is the address and the trading hours rather than a number you cannot obtain anywhere else.

Local channels

Every telephone link on the Assupol branch finder resolves to that same national number, written in places as 0861 235 664 and in others as 086 123 5664. Those are the same digits grouped differently rather than two separate lines. No Durban direct number is published anywhere on the site, so a caller asking for the Durban branch is routed by the national line rather than reaching it directly.

Address

Assupol Durban, 320 Dr Pixley KaSeme Street, 1st Floor, Redefine Towers, Durban, 4001.

One note on the street name, because it affects finding the place. Assupol spells it Pixsley Kaseme on its own branch listing. The standard spelling is Dr Pixley KaSeme Street, and the road was formerly West Street, so a map search under either of those will find it while the version on the Assupol listing may not.

Published trading hours for this branch:

The Saturday morning opening is worth knowing, because many insurers close entirely at weekends. It is a short window of four and a half hours, and the branch opens half an hour later on a Saturday than on a weekday.

Services at this location

The location is listed as an Assupol branch, which is a walk-in office for policy servicing: taking out cover, updating details on an existing policy, and getting help with documentation. Assupol Life is a licensed life insurer, so the business here is life and funeral cover rather than short-term insurance.

Two things run on their own mailboxes rather than through a branch counter, and using them directly is faster than queueing. Registering a claim goes to [email protected], and anything concerning group or corporate cover goes to the group business mailbox rather than to a retail branch. A branch can help you assemble and submit documents, but the processing happens centrally.

Parent organisation

The branch is part of Assupol Life Ltd, registration number 2010/025083/06, an insurer licensed to conduct life insurance business and an authorised financial services provider under FSP number 53. That FSP number is the one to quote in any complaint, because it identifies the licensed entity rather than the brand.

Escalation runs branch, then client services, then the formal complaints route at [email protected]. Beyond the company there are two ombud schemes and they cover different halves of a dispute. The FAIS Ombud deals with how a product was sold or advised on, at [email protected] or on 012 762 5000. The National Financial Ombud Scheme South Africa deals with the policy and the claim themselves, on share call 0860 800 900 or at [email protected].

Assupol also runs a tip-offs channel at [email protected], operated by an external service rather than by the company. That is the route for reporting misconduct, and the point of routing it outside the business is that a report does not pass through the people it might concern.

Sources

All contact details on this page were read from the insurer own website and verified on 2 September 2026.

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