Insurance & Medical Aid · Contact details
Assupol Durban Contact Details
Assupol Durban has no direct telephone line of its own: the national number 0861 235 664 serves this branch and every other Assupol branch. The branch office is on the first floor of Redefine Towers at 320 Dr Pixley KaSeme Street, Durban, and opens Monday to Friday from 07:30 to 16:30 and Saturday from 08:30 to 13:00.
Assupol Durban contact details at a glance
| Route | Details |
|---|---|
| National number, serving this branch and every other | 0861 235 664 |
| Client services | clientservices@assupol.co.za |
| General help | help@assupol.co.za |
| Claims registration | claimsregistration@assupol.co.za |
| Complaints | complaints@assupol.co.za |
| Tip-offs channel, run by an external service | assupol@tip-offs.com |
| Address | 320 Dr Pixley KaSeme Street, 1st Floor, Redefine Towers, Durban, 4001 |
| Monday to Friday | 07:30 to 16:30 |
| Saturday | 08:30 to 13:00 |
| Sunday | closed |
One national number, not a Durban line
Every telephone link on the Assupol branch finder resolves to that same national number, written in places as 0861 235 664 and in others as 086 123 5664. Those are the same digits grouped differently rather than two separate lines. No Durban direct number is published anywhere on the site, so a caller asking for the Durban branch is routed by the national line rather than reaching it directly.
Where the Assupol Durban branch is
Assupol Durban, 320 Dr Pixley KaSeme Street, 1st Floor, Redefine Towers, Durban, 4001. The branch sits in the city centre.
One note on the street name, because it affects finding the place. Assupol spells it Pixsley Kaseme on its own branch listing. The standard spelling is Dr Pixley KaSeme Street, and the road was formerly West Street, so a map search under either of those will find it while the version on the Assupol listing may not.
Assupol Durban trading hours
- Monday to Friday: 07:30 to 16:30
- Saturday: 08:30 to 13:00
- Sunday: closed
The Saturday morning opening is worth knowing, because many insurers close entirely at weekends. It is a short window of four and a half hours, and the branch opens half an hour later on a Saturday than on a weekday.
What the Durban branch handles
The location is listed as an Assupol branch, which is a walk-in office for policy servicing: taking out cover, updating details on an existing policy, and getting help with documentation. Assupol Life is a licensed life insurer, so the business here is life and funeral cover rather than short-term insurance.
Two things run on their own mailboxes rather than through a branch counter, and using them directly is faster than queueing. Registering a claim goes to claimsregistration@assupol.co.za, and anything concerning group or corporate cover goes to the group business mailbox rather than to a retail branch. A branch can help you assemble and submit documents, but the processing happens centrally.
Complaining to Assupol and the ombud routes
Escalation runs branch, then client services, then the formal complaints route at complaints@assupol.co.za. Beyond the company there are two ombud schemes and they cover different halves of a dispute. The FAIS Ombud deals with how a product was sold or advised on, at info@faisombud.co.za or on 012 762 5000. The National Financial Ombud Scheme South Africa deals with the policy and the claim themselves, on share call 0860 800 900 or at info@nfosa.co.za.
Assupol also runs a tip-offs channel at assupol@tip-offs.com, operated by an external service rather than by the company. That is the route for reporting misconduct, and the point of routing it outside the business is that a report does not pass through the people it might concern.
Assupol Life Ltd: registration and FSP number
The branch is part of Assupol Life Ltd, registration number 2010/025083/06, an insurer licensed to conduct life insurance business and an authorised financial services provider under FSP number 53. That FSP number is the one to quote in any complaint, because it identifies the licensed entity rather than the brand.
Frequently asked questions
What is the Assupol Durban contact number?
Assupol publishes no Durban direct line. The national number 0861 235 664 serves the Durban branch and every other branch, written in places as 086 123 5664.
What is the Assupol Durban email address?
Client services: clientservices@assupol.co.za. Claims registration goes to claimsregistration@assupol.co.za and general help to help@assupol.co.za.
What are the Assupol Durban trading hours?
Monday to Friday 07:30 to 16:30 and Saturday 08:30 to 13:00. The branch is closed on Sundays.
Where is Assupol in Durban?
320 Dr Pixley KaSeme Street, 1st Floor, Redefine Towers, Durban, 4001. Assupol’s own listing spells the street Pixsley Kaseme; the standard spelling is Dr Pixley KaSeme Street, formerly West Street.
Sources
- assupol.co.za branch finder, read on 2 September 2026, for the Durban branch name, street address, national number and full trading hours
- assupol.co.za contact page, for the client services, help, claims registration and tip-offs routes
- assupol.co.za compliments and complaints page, for the complaints mailbox and both ombud schemes
- assupol.co.za site footer, for the company registration number and FSP 53
All contact details on this page were read from the insurer own website and verified on 2 September 2026.