Assupol’s head office is in Pretoria, and the company lists three more service points in the city. Every one of them answers on the same national number — Assupol runs no branch-level phone lines at all, and its own branch directory prints 0861 235 664 against all 86 branches nationwide.
Assupol Pretoria addresses
- Head office: Summit Place Office Park, Building 6, 221 Garstfontein Road, Menlyn, Pretoria 0181
- Pretoria City Centre: Tomkor Building, Shop 5, 101 Du Toit Street, Pretoria 0001
- Mabopane: Suite 204, Central House, Central City, Mabopane, Pretoria 0190
- Cornerstone Brokers: Summit Place Office Park Building 6, 221 Garstfontein Road, Menlyn, Pretoria 0181
Cornerstone Brokers shares the head office building. Wonderpark in Karenpark, listed separately in the directory, is the nearest branch to Pretoria north.
Numbers by type of query
- Client service and general: 0861 235 664 or 0861 329 287, [email protected]
- Claims: 0861 235 664 or 087 233 6300 / 087 233 7300, [email protected]
- Direct sales and WhatsApp: 0860 103 091
- Assupol On-Call: 0800 002 614. Group schemes: 0861 235 664 or [email protected]
- Head office switchboard: 0861 235 664. Fax 012 366 3500. SMS Help to 41366. General mailbox [email protected]
Postal address for the head office is PO Box 35900, Menlo Park 0102. Compliments and complaints have their own form on the Assupol site, and media enquiries go to [email protected].
Why the branch you walk into cannot give you its own number
Assupol centralises telephony completely. Its published branch directory carries a name, a province, a street address and one shared number for every location, from Mitchell’s Plain to Mabopane. If a Pretoria branch has given you a direct line, it is an internal extension rather than a published contact, and it will not appear anywhere on assupol.co.za. Any Pretoria “branch number” you find on a third-party listing site did not come from Assupol.
Reporting fraud or misconduct
Assupol runs an independent whistleblowing hotline on 0800 544 545 or 0800 00 77 88, with reports going to [email protected] rather than to the company directly. Use it if someone claiming to represent an Assupol branch asks you to pay a premium into a personal account, or to pay a “release fee” before a claim is settled. Assupol Life Ltd is registration number 2010/025083/06, a licensed life insurer and an authorised financial services provider, FSP 53 — a legitimate agent will give you that number without hesitation.
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