Insurance & Medical Aid · Contact details
Assupol Funeral Cover Contact Details
The Assupol funeral cover contact number is 0861 235 664, which Assupol uses for claims, client service and On-Call alike. Assupol is a South African life insurer whose funeral cover is among its main products. Claims registration goes by email to claimsregistration@assupol.co.za, and the toll-free Assupol On-Call line is 0800 002 614. The contact details below were read from the Assupol contact page on 2 September 2026.
Assupol Funeral Cover contact details at a glance
| Route | Details |
|---|---|
| Claims | 0861 235 664, or 087 233 6300 / 087 233 7300 |
| Claims registration email | claimsregistration@assupol.co.za |
| Assupol On-Call | 0800 002 614 |
| Client service | 0861 235 664 or 0861 329 287, clientservices@assupol.co.za |
| Direct sales and WhatsApp | 0860 103 091, help@assupol.co.za |
| SMS | send Help to 41366 |
| General contact and complaints | info@assupol.co.za |
| Head office telephone and fax | 0861 235 664 / fax 012 366 3500 |
| Whistleblowing hotline | 0800 544 545 or 0800 00 77 88, assupol@tip-offs.com |
| Group schemes | groups@assupol.co.za |
Assupol funeral cover contact numbers
0861 235 664 is the number to remember – Assupol uses it for claims, client service, On-Call Plus and group schemes alike. The 087 numbers are published as a pair, 6300 and 7300, and are easily misread as a single longer number.
The 0800 002 614 On-Call line is toll-free, which matters at the moment a family needs it – a bereaved caller may have no airtime. Funeral cover pays a cash benefit on the death of an insured life so that a family can meet funeral costs quickly. Assupol sells it to individuals and through group schemes, contactable at groups@assupol.co.za.
How to register an Assupol funeral claim
Register the claim first, then gather documents. Funeral claims are meant to pay fast, and the clock starts when the claim is registered rather than when the file is complete. Phone the claims line or email claims registration as soon as possible.
Have the policy number, the deceased’s identity document and the death certificate, plus proof of the claimant’s identity and banking details. A BI-1663 form is generally required for a natural death, and where a death is unnatural the police case number is asked for too.
Waiting periods and lapsed policies on funeral cover
Funeral policies carry a waiting period for natural death, typically the first months of cover, during which only accidental death is paid. Check the policy schedule before assuming a recent policy will pay.
Cover also lapses if premiums stop. The commonest reason a funeral claim is declined is a policy that lapsed months earlier without the family knowing, so confirm the premium is being collected while the policyholder is alive – not at claim stage.
Keep the beneficiary details current on 0861 235 664; a benefit paid to an out-of-date beneficiary is difficult to unwind.
If an Assupol funeral claim is declined
Assupol publishes a compliments and complaints route on its site, and info@assupol.co.za for general contact. Head office lists telephone 0861 235 664 and fax 012 366 3500.
Whistleblowing hotline: 0800 544 545 or 0800 00 77 88, and assupol@tip-offs.com – independently operated for reporting fraud.
If a claim is declined, ask for the reason and the policy clause in writing. An unresolved life or funeral policy dispute goes to the National Financial Ombud Scheme at no cost, and adviser conduct to the Financial Sector Conduct Authority.
Frequently asked questions
What is the Assupol Funeral Cover contact number?
0861 235 664, used for claims, client service and On-Call alike. The toll-free Assupol On-Call line is 0800 002 614.
What is the Assupol Funeral Cover email address?
Claims registration email: claimsregistration@assupol.co.za. Client service uses clientservices@assupol.co.za and general contact info@assupol.co.za.
What documents do I need for an Assupol funeral claim?
The policy number, the deceased’s identity document and the death certificate, plus proof of the claimant’s identity and banking details. A BI-1663 form is generally required for a natural death, and an unnatural death also needs the police case number.
Sources
- assupol.co.za contact page, read 2 September 2026