Insurance & Medical Aid · Contact details
Assupol Life Contact Details
Assupol Life’s main number is 0861 235 664. Claims are on 087 233 6300 or 087 233 7300, and the head office is at Summit Place Office Park, 221 Garstfontein Road, Menlyn, Pretoria. The general mailbox is info@assupol.co.za. Send the word Help by SMS to 41366 and Assupol calls you back; 0860 103 091 is the number for new business, sales and WhatsApp. We read this on assupol.co.za on 24 September 2026.
Assupol Life contact details at a glance
| What you need | Number | |
|---|---|---|
| Client service | 0861 235 664 or 0861 329 287 | clientservices@assupol.co.za |
| Claims | 0861 235 664, 087 233 6300 or 087 233 7300 | claimsregistration@assupol.co.za |
| New business and sales | 0860 103 091 | help@assupol.co.za |
| Group schemes | 0861 235 664 | groups@assupol.co.za |
| Assupol On-Call | 0800 002 614 | Not published |
| General enquiries | 0861 235 664 | info@assupol.co.za |
Assupol also takes an SMS. Send the word Help to 41366 and it calls you back. The same 0860 103 091 number is used for its WhatsApp channel.
Why 0861 235 664 answers for five departments
This explains why you can be transferred several times.
0861 235 664 is published against five different departments: head office, claims, client service, On-Call Plus and group schemes. It is a single switchboard, not five separate lines.
So say which department you need as soon as the call is answered. For a claim specifically, 087 233 6300 or 087 233 7300 go there directly and will save you the transfer.
Checking that someone really works for Assupol
People often look for an insurer’s name together with the name of a person who has contacted them. If that is why you are here, this is the part that matters.
We do not publish the names of individual agents or staff, and a name appearing on a website is not proof that the person is who they say they are. Anyone can put a name on a message.
The reliable check is to hang up and phone 0861 235 664 yourself, from the number above rather than a number the caller gave you, and ask Assupol to confirm the person and the policy. A genuine agent will have no problem with that.
Two things to watch for. Assupol’s own published email addresses all end in assupol.co.za, so a message from a free webmail account is not from the company. And never pay a premium into a personal bank account. If you are asked to, stop and phone the client service number.
Assupol Life head office address
| Detail | Value |
|---|---|
| Street address | Summit Place Office Park Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181 |
| Postal address | PO Box 35900, Menlo Park, 0102 |
| Telephone | 0861 235 664 |
| Fax | 012 366 3500 |
| info@assupol.co.za |
The street address is in Menlyn and the postal address is in Menlo Park. They are different suburbs and both are correct, so do not try to “fix” one to match the other when addressing post.
Reporting fraud or misconduct
Assupol runs a whistleblowing hotline through an outside service, on 0800 544 545 or 0800 00 77 88, with reports by email to assupol@tip-offs.com.
That is the line for someone inside or dealing with the business who has seen something wrong. For a problem with your own policy or claim, client service is the right place to start.
Who Assupol is
The company publishes its own registration details in its site footer, which is useful when you are confirming you are dealing with the right entity.
The full legal name is Assupol Life Ltd, registration number 2010/025083/06, a licensed life insurer and an authorised financial services provider under FSP number 53. Assupol dates itself to 1913.
Its product range is funeral plans, life cover, retirement and savings. If you are being sold something outside that list under the Assupol name, check it on the client service number first.
Assupol branches
Assupol runs a branch network and publishes a Find a Branch tool on its own site rather than a printed list. Because branches open and move, we point you at that tool rather than reproducing addresses that may be out of date.
If you would rather not use the site, the client service line will tell you which branch covers your area.
Frequently asked questions
What is the Assupol Life contact number?
Client service answers on 0861 235 664 or 0861 329 287, and new business and sales on 0860 103 091. Claims go directly to 087 233 6300 or 087 233 7300.
What is the Assupol Life email address?
info@assupol.co.za for general enquiries. Client service uses clientservices@assupol.co.za, claims claimsregistration@assupol.co.za, sales help@assupol.co.za and group schemes groups@assupol.co.za.
Where is Assupol Life located?
The head office is at Summit Place Office Park Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181. Post goes to PO Box 35900, Menlo Park, 0102.
Does Assupol Life have a WhatsApp number?
Yes. The WhatsApp channel uses the same 0860 103 091 number as new business and sales.
How do I make a claim with Assupol Life?
Call 087 233 6300 or 087 233 7300, which go to claims directly, or email claimsregistration@assupol.co.za. The switchboard number 0861 235 664 also reaches claims after a transfer.
Sources
- Assupol, assupol.co.za, Contact Us page, for every telephone number and email address above, the SMS line, the head office street and postal addresses and the whistleblowing hotline (read 24 September 2026)
- Assupol, assupol.co.za, site footer and home page, for the registered company name and number, the financial services provider number, the product range and the 1913 founding date (read 24 September 2026)