Medscheme Contact Details

To contact Medscheme, call +27 11 671 2000 (head office). Medscheme is an administrator, not a medical scheme, so most members reach it through their own scheme’s number, which Medscheme answers where it administers that scheme. This page covers how to contact Medscheme in South Africa. The details below were taken from the official Medscheme contact page rather than from any third-party directory.

ContactDetails.co.za is an independent directory. We are not Medscheme and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.

Medscheme contact numbers

These routes were verified against the official Medscheme contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.

What it is for	Contact
Head office	+27 11 671 2000
Head office address	37 Conrad Street, Florida North, Roodepoort 1709
Media enquiries email	media@medscheme.co.za

Medscheme is an administrator, not a medical scheme. It runs the day-to-day operations of a number of schemes under contract, including claims, membership and call centres, which is why members of several different schemes are given a medscheme.co.za email address. You do not have a membership with Medscheme. Contact the scheme you actually belong to, using the number on your membership card; that line will be answered by Medscheme where it administers your scheme, and the agent will work from your scheme membership number.

Medscheme login and self-service options before you call

• The official site at medscheme.co.za, which carries the current customer care details and any online enquiry form.
• Email to media@medscheme.co.za, which gives you a written record of what you asked and when. It is a media mailbox, not a member service one.
• Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

What to have ready before you call

• A clear one line summary of what you need resolved.
• Your account, order or reference number if you already have one.
• The identity document or account holder details, since most South African providers verify who you are before discussing an account.
• Dates, amounts and any error message exactly as it appeared.
• A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Scheme, administrator or insurance: which one are you dealing with?

• A medical scheme is a not-for-profit fund registered under the Medical Schemes Act. It holds your membership, and it must by law cover the Prescribed Minimum Benefits. Discovery Health Medical Scheme, GEMS, Bonitas and Polmed are schemes.
• An administrator runs a scheme’s day-to-day operations under contract: claims, membership, call centres and authorisations. Medscheme and Discovery Health (Pty) Ltd are administrators. This is why the number and the email address you are given often carry the administrator’s name rather than the scheme’s, and it does not mean you have the wrong contact.
• A restricted or closed scheme is one only certain people may join, usually the employees of a particular employer or industry. You cannot join one from outside, and its contact routes are generally issued to members through HR rather than published for the public.
• Health insurance is not a medical scheme. It is a different product, regulated differently, and it does not have to cover the Prescribed Minimum Benefits. A policy that pays a fixed daily amount in hospital is insurance, not scheme cover, and the two are not interchangeable however similar the marketing looks.
• The Council for Medical Schemes is the statutory regulator for schemes. It takes complaints once the scheme’s own process has been used, and it does not regulate health insurance products.

Working out which of these you are dealing with answers most questions before you dial. Your membership card and your member guide name the scheme and its administrator, and those two names are what any query works from.

Medscheme complaints and escalation

If a first call does not resolve the matter, escalate through the scheme’s own dispute process first. Unresolved medical scheme complaints can be escalated to the Council for Medical Schemes, the statutory regulator for medical schemes in South Africa.

Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most medical scheme complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake Medscheme contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Medscheme.

• Reach Medscheme through the official site at medscheme.co.za rather than through a number in a search advert or a social media reply.
• Medscheme will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
• Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
• If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.

Related pages: Medical Aid Contact Pages and complaints and escalation contact pages.

Frequently asked questions

What is the Medscheme contact number?

The head office is on +27 11 671 2000; media enquiries go to media@medscheme.co.za. Members should call the number on their membership card, which Medscheme answers for the schemes it administers. Confirm on medscheme.co.za before relying on it.

How do I know a Medscheme number is genuine?

Check it against medscheme.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.

What should I do if nobody resolves my query?

Ask for the complaint reference and the escalation path on your first call, then follow the scheme’s dispute process. Keep the dates, agent names and reference numbers; every formal complaint process will ask for them, and unresolved scheme complaints go to the Council for Medical Schemes.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Sources

Contact routes on this page were checked against the official Medscheme source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.