Insurance & Medical Aid · Contact details
Medshield Contact Details
The Medshield contact number is the Medshield Contact Centre on 086 000 2120, or +27 10 597 4701 for members outside South Africa. Medshield’s email address is member@medshield.co.za, and its WhatsApp line is 060 042 7274 (send “Hi”). The corporate reception at Medshield’s Randburg head office is on 010 597 4700, at 192 Bram Fischer Drive, Ferndale, Randburg. Complaints go to complaints@medshield.co.za. Every detail below was read from medshield.co.za on 17 September 2026.
Medshield contact numbers and email
| What you need | Contact |
|---|---|
| Medshield Contact Centre | 086 000 2120 |
| Members outside South Africa | +27 10 597 4701 |
| Member email | member@medshield.co.za |
| WhatsApp (Medshield Magic) | 060 042 7274, send “Hi” and follow the prompts |
| Corporate reception (Randburg head office) | 010 597 4700 |
| Fax | +27 10 597 4706 |
| Complaints | complaints@medshield.co.za |
| Escalated appeals or disputes | POqueries@medshield.co.za |
| Postal address | PO Box 4346, Randburg, 2125 |
Medshield contact centre hours
Medshield publishes two different sets of hours. Its home page and Contact Us page say Medshield consultants are available from 8am to 8pm Monday to Friday and 8am to 1pm on Saturday, with self-service and 24-hour bot support on WhatsApp all year. Its Directory of Medshield Partners page lists the contact centre’s operating hours as Monday to Thursday 8:15 to 16:30 and Friday 8:30 to 16:30. For a query that needs a consultant, calling within the shorter hours is the safer choice; WhatsApp self-service answers at any time.
Medshield head office and regional offices
| Office | Address |
|---|---|
| Head office (Randburg) | 5th to 7th Floor, 192 Bram Fischer Drive (entrance Sneddon Street), Ferndale, Randburg, 2195 |
| Cape Town | Tygervalley Office Park, Cnr Willie van Schoor and Old Oak Road, Tygervalley, Bellville, 7530 |
| Durban | Suite 104, Medstone Medical Centre, 1D Umhlanga Ridge Boulevard, Umhlanga |
| East London | Unit 3, 8 Princes Road, Vincent, East London, 5217 |
| Gqeberha | Unit 3(b), The Acres Retail Centre, 20 Nile Road, Perridgevale, Gqeberha, 6001 |
Medshield’s contact page lists these regional offices with map links but does not give a separate phone number for each; use the contact centre on 086 000 2120 or the head office reception on 010 597 4700.
How to lodge a Medshield complaint
Medshield’s Complaints Escalation Process page asks you to email complaints@medshield.co.za, and says the complaint will be managed in line with its complaints escalation procedure. If you want to escalate an appeal or dispute further, email POqueries@medshield.co.za, which Medshield handles under its PO complaints escalation procedure. Keep your membership number and the reference from your first contact when you escalate.
Medshield self-service, brokers and providers
- Medshield App and member login: Medshield describes its app as a tool for members to manage their healthcare 24/7, alongside the member login and scheme forms on medshield.co.za.
- Quotes and new members: the “Get a Quote” and “Speak to a Broker” forms ask for your name, age, phone number, email and region, and a broker or Medshield contacts you with benefit information.
- Brokers and providers: separate broker login, broker documents, provider login and “Become a Medshield Provider” pages sit on the same site.
- Gap cover: Medshield says it has partnered with Sanlam to offer gap cover at preferential rates, exclusively to Medshield members.
Medshield Medical Scheme states on its website that it is an authorised financial services provider, FSP No 51381.
Medshield 2026 benefit options
- PremiumPlus: unlimited hospital cover in a hospital of your choice, a comprehensive Personal Savings Account and extended Above Threshold Cover.
- MediBonus: unlimited hospital cover in a hospital of your choice, with a substantial Day-to-Day Limit.
- MediSaver: unlimited hospital cover in the Compact Hospital Network, with a Personal Savings Account.
- MediPlus: unlimited hospital cover through the Prime or Compact Hospital Network, with a Day-to-Day Limit.
- MediCore: unlimited hospital cover in the Compact Hospital Network, with day-to-day expenses self-funded.
- MediValue: cover for major medical and daily healthcare needs through the Prime or Compact Hospital Network, with a Day-to-Day Limit.
Medshield’s benefit options page has a “Compare” and “Get Quote” button for each option, plus the Medshield Network Benefit Guide and its 2026 hospital network facilities list, so you can check which hospitals your option covers before calling the contact centre.
Frequently asked questions
What is the Medshield contact number?
The numbers listed on this page for Medshield are 086 000 2120 (Medshield Contact Centre), +27 10 597 4701 (Members outside South Africa) and 010 597 4700 (Corporate reception).
What is the Medshield email address?
The email address listed on this page is member@medshield.co.za (Member email).
Does Medshield have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 060 042 7274.
Where is Medshield located?
The Postal address listed on this page is PO Box 4346, Randburg, 2125.
How do I know these Medshield details are correct?
We only list details read from the official website or channels of Medshield, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Medshield Contact Us, Directory of Medshield Partners and Complaints Escalation Process pages, medshield.co.za/contact, read 17 September 2026
- Medshield home page, 2026 Benefit Options page and site footer, medshield.co.za, read 17 September 2026