Ethekwini Municipality Refunds Contact Details
This section contains the Ethekwini Municipality Refunds contact details to help you find the relevant information.
You can contact the Ethekwini Municipality Refunds Department directly by telephone on 031 311 2222[1]. Alternatively, you can email refunds@ethekwini.gov.za. However, some users report that this email address may not always work, so additional contacts include MwBillingT1@durban.gov.za, Sizakala.Pinetown@durban.gov.za, and Billing.Team5@durban.gov.za[1].
For general account and refund queries, you may also use revline@durban.gov.za or call 031 324 5000[2][3].
Walk-in service is available at Florence Mkhize Building, 251 Anton Lembede Street, Durban 4001[2]. Other useful contact numbers for customer care and queries include 080 311 1111 (toll-free)[6][7]. The Sizakala Walk-in Centres also handle refund-related queries at 031 311 3192[5].
If you require additional assistance or face unresolved issues, formal disputes can be lodged as guided by the municipality[1].