Contact Details

Ethekwini Municipality

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Contact Details

eThekwini Municipality contact details

This section provides eThekwini Municipality contact details for residents and stakeholders seeking official information and municipal support.

Postal Address: PO Box 1014, Durban, 4000[1]

Physical Address: City Hall, 263 Dr Pixley Ka Seme Street, Durban, 4000[1]

Head Office General Enquiries: 031 311 1111[1]

Customer Care (24/7): 080 311 1111[5]

Official Website: www.durban.gov.za[1]

Key Municipal Service Contacts:

  • Account Queries: 031 324 5000, Revline@durban.gov.za[1]
  • Electricity Faults (24hr): 0801 313 111[1] | WhatsApp: 076 791 2449[5]
  • Cable Theft: 031 311 9611[1] | Toll Free: 0800 311[5]
  • Refuse & Waste: 031 311 8824[1]
  • Roads: 080 1313 013[1]
  • Service Delivery/Sizakala Centre: 0800 331 011, Sizakala@durban.gov.za[1] | Walk-in customer care centers throughout the city[3]
  • Water & Engineering Faults (24hr): 080 13 13 013[1] | WhatsApp: 073 148 3477[1]
  • Emergency Services: 031 361 0000[5]
  • City Integrity and Investigations: 0800 202 020 | 031 311 4002 | ombuds@durban.gov.za[5]
  • Transport Authority: 0861 000 834[5]
  • Business Support: 031 311 4500[5]
  • Development Planning & Environment (Head Office): 166 KE Masinga Road, Durban, 4001 | 031 311 7881 / 7883 / 7884 / 7885 | Fax: 031 311 7686 | Sizakala@durban.gov.za[8]

Walk-In Customer Care Centres:

  • 3 Prior Road, Durban
  • 151 Wicks Street, Verulam
  • 60 Kings Road, Pinetown
  • 58 Anderson Road, Hammarsdale
  • 729 Mayors Mews, Kingsburgh
  • 50 Mangosuthu Highway, Umlazi
  • Lot 10994 Street 10451, Illovu
  • 22 Delamore Road, Hillcrest (open on first and last Saturday each month)

Most walk-in centres operate Mon–Fri, 07:30–15:30 and Sat, 07:30–11:30[3].

References

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