Contact Details

Renault South Africa Contact Details

Renault South Africa Contact Details

Overview

This guide provides verified Renault South Africa contact details and explains how to use them effectively. All information is drawn from credible, up‑to‑date sources, including the official Renault South Africa website and trusted South African business directories. If you need help with new vehicles, existing Renault ownership, fleet enquiries, roadside assistance or dealer contact details, you will find the key channels summarised below.

Main Renault South Africa Contact Details

Head Office / National Customer Contact

The official Renault South Africa website lists a central contact number for general information and assistance:

  • Customer Contact Number (General Info & Assistance)
    • Phone: 087 352 0399
    • Source: Listed on the “Contact” page of the official Renault South Africa website under “General Information & Assistance”.

This number is suitable for most nationwide queries where you are not yet dealing with a specific dealership, such as:

  • Product information and model range questions
  • Help navigating the website or locating a dealer
  • Basic guidance on ownership and services

When you call, have the following ready where relevant:

  • Your ID and contact details
  • Your vehicle’s VIN and registration number (for ownership or service issues)
  • Any previous reference or case numbers, if you’ve already logged a query

Renault South Africa Website & Online Contact

Official Website

On the contact page, Renault provides structured online forms for:

  • Customer Contact – general queries and feedback
  • Fleet Sales – enquiries for business and fleet customers

Using the online forms is practical if:

  • You want a written record of your query
  • You cannot call during office hours
  • You want to attach additional details in writing (e.g. full description of an issue)

Complete all required fields accurately, including your contact information and, for vehicle‑related issues, your VIN and current mileage.

Roadside Assistance & Emergency Contact

24/7 Renault Assistance Number

The Renault Assist service in South Africa is a 24‑hour roadside assistance line. Multiple dealership sites quote the official Renault assistance number as:

  • Renault Roadside Assistance (24/7)
    • Phone (South Africa): 0861 738 637
    • Source: The Renault Claremont dealer site lists “Renault Assist – 0861 738 637” as the dedicated roadside assistance number on its contact page.
    • The same number appears as “Renault Roadside Assistance – 0861 738 637” on the Motus Renault Paarl contact page.

Use this number when:

  • You have a breakdown, flat battery, or mechanical issue on the road
  • You experience an accident and need towing support for a Renault under warranty/plan
  • You need emergency assistance outside normal dealer or office hours

Before calling, prepare:

  • Your exact location (nearest town/landmark or GPS if available)
  • Your vehicle registration number and, if possible, VIN
  • Description of the problem (e.g. “vehicle won’t start”, “overheating”, “flat tyre”)
  • Whether you are in a safe place or on the roadside

Renault Fleet Sales Contact

Fleet and Corporate Enquiries

For businesses and organisations looking at fleets of Renault vehicles, Renault South Africa provides a national fleet contact:

  • Fleet Sales (Renault South Africa)
    • Phone (as listed by Renault dealer network for national fleet): 0861 003 472
    • Source: The Renault Menlyn dealership site lists this as a national Renault Fleet contact number on its fleet information page, describing it as the number through which the Renault fleet team can be contacted.

Typical uses of the fleet line:

  • Quotations on company fleets or small business vehicles
  • Information on fleet discounts, maintenance plans, and total cost of ownership
  • Assistance setting up or managing a fleet account

Have ready:

  • Your company name and registration details
  • Estimated fleet size and usage profile
  • Expected purchase or replacement timelines

You can also start with the general website contact forms on Renault South Africa’s contact page, selecting the fleet‑related options where available.

Contacting Renault Dealers in South Africa

Finding a Dealer

Renault encourages customers to work through their nearest authorised dealer for:

  • New and used Renault vehicle sales
  • Service bookings and maintenance
  • Warranty work and parts queries

To locate a dealer:

  • Use the “Find a Dealer” functionality on the official Renault South Africa dealership page (URL structure verified via the main website navigation). This page allows you to search for dealers by region or city.

Example: Dealer Contact Details (for reference)

Individual dealer pages show local contact details. For example:

When you click through from Renault South Africa’s dealer locator, you will be taken to similar dealer pages with:

  • Dealer name and physical address
  • Telephone numbers for sales, service, and parts
  • Contact forms or emails where applicable

Use your nearest dealer for:

  • Service bookings: routine services, inspections, mechanical issues
  • Warranty & recall work: warranty claims, recall checks
  • Parts: genuine Renault parts and accessories
  • Test drives and quotations: on new or demo models

Before visiting or calling, have:

  • Your vehicle details (model, year, mileage)
  • Your preferred dates for service or test drive
  • Any existing service history and warranty/maintenance plan details

Which Renault South Africa Contact to Use When

For General Information or Unsure Where to Start

Use this for:

  • Queries about Renault models and features
  • Help finding a dealer or understanding service options
  • General ownership questions not specific to a dealer

For Roadside Emergencies and Breakdowns

  • Call: 0861 738 637 (Renault Assist / Roadside Assistance)
  • Source: Listed as “Renault Assist” and “Renault Roadside Assistance” on both Renault Claremont and Motus Renault Paarl.

Use this line immediately if:

  • Your vehicle has broken down or been in an accident
  • You require towing or on‑site assistance

For Fleet and Corporate Vehicle Needs

Use this for:

  • New corporate or government fleet proposals
  • Managing or expanding an existing Renault fleet

For Service, Parts, and Test Drives

  • Use the Dealer Locator: Renault South Africa dealer finder
  • Call or email the specific dealer shown for:
    • Service bookings and workshop queries
    • Parts pricing and availability
    • New and used vehicle quotations

Tips for Using Renault South Africa Contact Details Effectively

  1. Have vehicle information ready
    For any technical, service, or warranty query, keep your VIN, registration number, mileage, and last service date on hand. This speeds up assistance from both dealers and national support.

  2. Use the right channel for urgency
    • Emergencies: Renault Roadside Assistance 0861 738 637
    • Standard queries and information: customer contact line 087 352 0399 or online forms on Renault’s contact page.
    • Dealer issues or bookings: contact your dealer directly via the dealer locator.
  3. Document your interactions
    When you speak to the customer contact centre or a dealer, note the date, time, name of the person you spoke to, and any reference number given. This is helpful if your query has to be escalated later.

  4. Use official and dealer sites for current details
    Contact numbers and addresses can change. Always cross‑check via the official Renault South Africa website or the relevant dealer’s own site, such as Renault Claremont or Motus Renault Paarl.

Escalation Options and Further Help

While Renault South Africa does not publish a public ombudsman contact for automotive disputes, South African consumers have broader escalation routes if they cannot resolve issues directly with the dealer or Renault’s customer support:

  1. Internal escalation through Renault / Dealer
    • Start with your dealer’s service manager or dealer principal.
    • If unresolved, request escalation via the national customer contact line 087 352 0399 as listed on the Renault South Africa contact page.
  2. Motor Industry Ombudsman of South Africa (MIOSA)
    For persistent disputes about workmanship, vehicle defects, or service where normal resolution fails, South Africans may approach the industry ombudsman. While Renault’s site does not explicitly list MIOSA, information about the service is publicly available through the MIOSA website, which explains its role in mediating motor‑industry complaints.

  3. Consumer Protection Act Channels
    If you believe your consumer rights have been infringed, you can research additional steps via the National Consumer Commission, which outlines general consumer complaint pathways in South Africa. These are not Renault‑specific, but they apply to automotive purchases and services.

Always try to resolve matters first via Renault’s official contact channels and your dealer, keeping all written communication and service records.

By using the official Renault South Africa contact details above—supported by sources such as the Renault South Africa contact page, Renault Claremont, Motus Renault Paarl and Renault Menlyn fleet page—South African Renault customers can reach the right department quickly and handle enquiries, emergencies, and fleet needs efficiently.

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