Robben Island Contact Details
Overview
Robben Island is a UNESCO World Heritage Site and one of South Africa’s most important historical attractions, managed by the Robben Island Museum. Visiting the island requires advance planning, and having the correct, verified Robben Island contact details helps you book tickets, resolve queries, and obtain official information.
Below is an up‑to‑date, source‑backed guide to Robben Island Museum’s main contact channels, how to use them, and which department to approach for specific needs.
Primary Robben Island Museum Contact Details
All official communication for Robben Island visits and tours is handled by the Robben Island Museum (RIM), based at the V&A Waterfront in Cape Town.
Main Switchboard & General Enquiries
According to the official Robben Island Museum contact page, the main details are as follows:
- Organisation: Robben Island Museum
- Telephone (general enquiries): +27 (0)21 413 4200
- Fax: +27 (0)21 413 4233
- Email (general enquiries): info@robben-island.org.za
- Official website: https://www.robben-island.org.za
These details are provided on the Robben Island Museum’s official Contact page under “Robben Island Museum Head Office” and “General” contacts, which can be viewed directly on the museum’s site: Robben Island Museum Contact page.
Physical Address (Administrative Offices & Departure Point)
The Robben Island Museum office and primary visitor departure point are both located at the V&A Waterfront:
- Physical Address (Museum Offices):
V&A Waterfront,
Clock Tower Precinct,
Cape Town, 8002,
South Africa
This address is reflected under “Robben Island Museum Head Office” on the official Robben Island Museum contact page.
Note: Ferries to Robben Island depart from the Nelson Mandela Gateway at the V&A Waterfront. While some tourism sites mention “Nelson Mandela Gateway to Robben Island, V&A Waterfront” as a location descriptor, the authoritative office address is the Clock Tower Precinct as listed by the museum itself on its contact page.
Postal Address
The Robben Island Museum uses a dedicated PO Box for mail:
- Postal Address:
P.O. Box 51806,
V&A Waterfront,
8002,
South Africa
This postal address appears under “Postal Address” on the official Robben Island Museum contact page.
Booking & Ticketing Contact Details
Bookings and Ticketing Queries
Ferry crossings and tours must be booked in advance. For ticketing assistance, Robben Island Museum provides specific numbers labelled as “info and ticket sales” and “bookings & sales” on its contact page:
- Info and Ticket Sales Telephone: +27 (0)21 413 4200
- Bookings & Sales Telephone (as listed): +27 (0)21 413 4200
These numbers, repeated for info, ticket sales, and bookings, are shown in the “Info and Ticket Sales” and “Bookings & Sales” sections on the official Robben Island Museum contact page.
The museum also directs users to purchase or manage tickets online via its official website: Robben Island Museum – Plan Your Visit / Tickets.
How to Use Robben Island Contact Details for Bookings
When contacting Robben Island Museum for bookings:
- Have travel dates ready:
Check ferry schedules and preferred dates in advance on the official site’s “Plan Your Visit” or tickets section at https://www.robben-island.org.za. - Prepare passenger information:
Be ready to provide full names, number of travellers, and any special requirements (e.g. mobility assistance), which are typically requested by ticketing staff. The need to book in advance and confirm availability is emphasised on tourism guidance linked from the museum’s website, such as the information summarised on Robben Island tours and tickets pages linked from the official site. - Confirm departure and return times:
Robben Island tours are linked to scheduled ferry times. Use the official channels to confirm exact times for your chosen date by phoning +27 (0)21 413 4200 or checking the latest schedule via robben-island.org.za. -
Ask about weather or operational disruptions:
Ferries are weather‑dependent. When you call the main enquiries number, staff can confirm whether tours are running, as indicated by the museum’s general guidance for planning a visit on its website: Robben Island Museum – Plan Your Visit.
Departments and Who to Contact
The Robben Island Museum contact page lists functional email addresses and contact descriptions, which help route your query correctly. All of the below are taken directly from the museum’s Contact section.
General Information & Visitor Queries
- Purpose: Tour information, opening times, standard visitor questions.
- Contact:
- Phone: +27 (0)21 413 4200
- Email: info@robben-island.org.za
- Source: Listed under “General” on the Robben Island Museum contact page.
Use this channel for:
– Basic questions about the island and museum.
– Clarification on tour types, durations, and inclusions.
– Accessibility and facilities information.
Media / Communications
- Purpose: Press enquiries, media interviews, and official communications.
- Contact:
- Email: communications@robben-island.org.za
- Source: Provided under “Communications” on the Robben Island Museum contact page.
Use this if you are:
– A journalist or media outlet needing official statements or access.
– Requesting media kits or press visits.
Education & Heritage‑Related Queries
The museum lists education‑related contact details aimed at schools and research‑oriented visitors:
- Education Department Email: education@robben-island.org.za
- Heritage or collections‑related contact: The museum directs heritage and research queries via functional addresses linked from its contact or departmental pages, which are accessed through https://www.robben-island.org.za/contact/.
Use these for:
– School group bookings and curriculum‑linked visits.
– Academic or heritage research questions about Robben Island.
(Note: The exact label of each education/heritage address can vary over time. Always confirm via the latest list on the official Contact page.)
Supply Chain / Procurement
Robben Island Museum sometimes provides procurement or supplier contact details via its contact and governance sections. These are accessed from the “Contact” and “About” areas of the official website: https://www.robben-island.org.za.
Use these if you:
– Want to enquire about tenders or supplier registration.
– Are dealing with invoices or procurement documentation.
How to Use Robben Island Contact Details Effectively
Before You Call or Email
To make the most of the official Robben Island contact details:
- Check the official website first:
Many common questions about pricing, schedules, and tour content are covered on the official site at robben-island.org.za. Reviewing these pages reduces the need for repeated calls. -
Contact during South African business hours:
The main switchboard (+27 (0)21 413 4200) operates during normal office hours, as implied in visitor information on the Robben Island Museum website. Calling within these times improves your chances of quick assistance. -
Include key details in emails:
When emailing info@robben-island.org.za, state:- Full name and contact number
- Intended visit date(s)
- Number of visitors
- Nature of the query (e.g., booking issue, accessibility, group visit)
- Use the correct subject line:
For example, “Booking Enquiry – 4 Adults – 15 March” or “School Group Visit Request” helps staff route your email to the right team more quickly.
Typical Queries to Raise
Using the verified Robben Island contact details, you can:
- Confirm ferry and tour availability for specific dates.
- Ask about rescheduling or cancellation of tickets (if booked through official channels).
- Request information on school and group tours.
- Check accessibility arrangements (wheelchair access, special assistance).
- Clarify what documents or identification you should bring on the day.
When and How to Escalate Issues
Complaints to Robben Island Museum
If you have a service‑related complaint (for example, about your tour experience or booking problems), you should first raise it directly with Robben Island Museum via:
- Email (general / first line): info@robben-island.org.za
- Telephone: +27 (0)21 413 4200
These details are taken from the museum’s own Contact page.
When escalating:
– Provide your booking reference, date of visit, and a brief but clear description of the issue.
– Attach supporting documents (receipts, ticket confirmations, or relevant correspondence).
Further Escalation and Oversight
Robben Island Museum is a public institution under South Africa’s Department of Sport, Arts and Culture (DSAC). If you believe your complaint has not been adequately addressed after engaging with the museum:
- You can obtain higher‑level contact details via the Department of Sport, Arts and Culture official website: https://www.dsac.gov.za.
- Oversight mechanisms for public entities are outlined by DSAC on its site, which can be consulted if your matter concerns governance or serious maladministration.
For consumer‑type disputes primarily about tour services (e.g., refunds, non‑delivery of service), you may also consider general consumer protection channels such as those referenced by the National Consumer Commission on its official site: https://www.thencc.gov.za. Use these only after you have attempted to resolve the matter directly with Robben Island Museum.
Summary of Key Robben Island Contact Details
(All details confirmed from the official Robben Island Museum contact page.)
- Robben Island Museum (Head Office & General Enquiries)
- Phone: +27 (0)21 413 4200
- Fax: +27 (0)21 413 4233
- Email: info@robben-island.org.za
- Website: https://www.robben-island.org.za
- Physical Address: V&A Waterfront, Clock Tower Precinct, Cape Town, 8002, South Africa
- Postal Address: P.O. Box 51806, V&A Waterfront, 8002, South Africa
Using these verified Robben Island contact details ensures that you are dealing directly with the official museum, helping you plan your visit, handle bookings, and raise any concerns through the proper channels.
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