Contact Details

Sa Airlink Head Office Contact Details

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Contact Details

Sa Airlink Head Office Contact Details

Overview

This guide brings together the most reliable, up‑to‑date Sa Airlink head office contact details available online, with a focus on helping South African customers reach the correct department quickly. All details below are drawn from Airlink’s own website and reputable aviation/airport sources, and every item is referenced so you can verify it yourself.

Note: Airlink trades as “Airlink” (formerly “SA Airlink”), and is usually branded simply as “Airlink” in official sources.

Sa Airlink Head Office: Verified Contact Details

Physical Head Office Address

Airlink’s head‑office and corporate offices are based at Greenstone Hill Office Park in Edenvale, Johannesburg. The airline’s corporate information page lists the following address:

  • Physical address (Head / Corporate Office)
    3rd Floor, Greenstone Hill Office Park, Building 7
    Emerald Boulevard, Greenstone Hill
    Edenvale, 1609, South Africa

This address appears on Airlink’s official “About Us” page as its head office / corporate offices location, including the building and office park name, and suburb details for Edenvale.
Source: Airlink corporate information page – “About Us”

Registered Office (Company Registration Address)

For legal and company‑registry purposes, Airlink also lists a registered office address:

  • Registered office address
    4 Durban Road
    Benoni
    1500
    South Africa

This is shown in Airlink’s company information section under “Registered office.”
Source: Airlink corporate information page – “About Us”

General Head Office / Corporate Contact

Airlink’s website does not publish a direct “head office switchboard” telephone number on the public pages reviewed. Instead, it directs most customer contact through central customer service and airport‑specific numbers. For corporate and regulatory matters, the airline gives:

The corporate information, including the head office and registered office addresses, is provided on the airline’s “About Us” page.
Source: Airlink corporate information page – “About Us”

Because a general head office phone number is not clearly published on the main site, customers typically contact Airlink via its reservations/contact centre, airport customer service desks or email channels (see below), depending on the nature of the query.

Customer‑Facing Contact Details Relevant to Head Office

While these numbers are not described as “head office” lines, they are the primary official channels that feed into Airlink’s central customer service structures, which coordinate with head office departments.

Reservations, Changes and General Customer Queries

Airlink provides dedicated customer support channels on its contact page:

  • Customer support & reservations
    Airlink’s main site directs customers to use its online contact form and to manage bookings or queries via its official channels on flyairlink.com. On the “Contact Us” section, Airlink guides travellers to make and manage bookings, request assistance, and get flight information online.
    Source: Airlink “Contact Us” page

Because the airline strongly promotes online self‑service and does not list a single global reservations number prominently on the public contact page reviewed, the best starting point for most customers is the “Contact Us” page and the Manage Booking / Help sections.

Airport‑Level Contact Numbers (Linked to Head Office Operations)

Airlink’s airport contact list gives direct telephone numbers for Airlink offices at various airports. These offices coordinate closely with operations and head office departments and can be useful escalation or information channels.

Johannesburg – OR Tambo International Airport (JNB)

Johannesburg is Airlink’s main hub, closely linked to its head office operations. The airline’s official “Contact Us – Airports” listing includes:

  • Airlink Johannesburg (OR Tambo) – Airport Office
    OR Tambo International Airport
    Office: +27 (0)11 451 7300

The Johannesburg airport office number is shown on Airlink’s airport contacts list.
Source: Airlink “Airports” contact list (Johannesburg/JNB)

This is often a practical phone contact for urgent operational issues (e.g. same‑day flight disruptions, airport‑based queries) when online channels are not sufficient.

Cape Town International Airport (CPT)

For Western Cape‑based travellers whose issues may need escalation via an Airlink office, Airlink lists:

  • Airlink Cape Town – Airport Office
    Cape Town International Airport
    Office: +27 (0)21 936 3631

This number appears under Airlink’s official airport contacts.
Source: Airlink “Airports” contact list (Cape Town/CPT)

Although airport offices are not “head office”, they can relay information to operations control and relevant departments at corporate level.

How to Use Sa Airlink Head Office and Related Contact Details

When to Use the Head Office / Corporate Contact

Use the head office/corporate address (Greenstone Hill Office Park, Edenvale) and the registered office (Benoni) mainly for:

  • Formal correspondence, such as legal notices, contracts, and regulatory documents
  • Corporate, media, or investor‑related communications, usually initiated via the corporate information on flyairlink.com
  • Company registration, compliance or governance matters (e.g. addressing documents to the registered office in Benoni)
    Source: Airlink corporate information page – “About Us”

For general customer matters (tickets, refunds, schedule changes), Airlink directs users to its main contact and self‑service channels rather than directly to head office.

When to Use Airport Offices

Airlink’s airport contact numbers (such as the Johannesburg and Cape Town offices) are recommended when:

  • You are travelling on the same day and need assistance with check‑in issues, boarding, or delays.
  • You cannot get timely feedback through online channels for airport‑specific problems.
  • You need to clarify local baggage or operational matters at a specific airport.
    Source: Airlink “Airports” contact list

Prepare the following before calling:

  • Your booking reference and flight number
  • Your ID or passport number
  • The date and route of travel
  • A concise description of the issue (e.g. missed connection, special assistance, baggage query)

Using Online Channels Linked to Head Office Systems

Airlink’s “Contact Us” and booking management tools are directly integrated with its central systems:

Submitting a query via the official web form ensures your case is logged in the airline’s customer service system, which is managed and overseen by head office departments.

Which Department to Contact for Common Issues

Even though most department‑specific emails are not publicly listed, Airlink’s structure and contact guidance give a clear idea of where to route different issues via its main channels.

Bookings, Changes, and Cancellations

  • Use the Manage Booking tools and contact form on flyairlink.com for:
    • Changing travel dates or routes
    • Adding baggage or special services
    • Basic cancellation and refund queries

These are handled by Airlink’s reservations and customer support teams, which coordinate with revenue management and finance departments at head office.

Baggage Problems (Damaged, Delayed or Lost)

Airlink’s customer information directs passengers with baggage issues to report matters at the airport immediately after arrival and to follow the airline’s baggage procedures provided through its official site.
Source: Airlink baggage information section (via flyairlink.com)

  • Step 1: Log a Property Irregularity Report (PIR) at the Airlink airport desk on arrival.
  • Step 2: If further follow‑up is needed, airport offices (e.g. JNB or CPT) can liaise with central baggage services, which operate under head office oversight.

Special Assistance and Medical Needs

Airlink’s site provides guidance for passengers needing special assistance (such as wheelchair support or medical clearance). Requests should generally be made:

These requests are routed to specialised teams working under central operations and customer care at head office.

Corporate, Media and Partnerships

Information about Airlink’s corporate structure and key data is on its “About Us” page.
Source: Airlink “About Us”

  • Use the head office address for formal corporate correspondence.
  • Media or partnership enquiries are generally channelled via corporate communications, which can be initiated through the website and then directed internally.

Escalation Options and Further Help

Internal Escalation within Airlink

If normal channels do not resolve your issue:

  1. Log a detailed written complaint using the online contact options on Airlink’s Contact Us page.
  2. Retain all reference numbers, copies of responses, boarding passes, tickets and receipts.
  3. If the matter relates to a specific flight date or airport, you may also phone the relevant airport office (for example Johannesburg OR Tambo at +27 (0)11 451 7300 or Cape Town at +27 (0)21 936 3631)
    Source: Airlink “Airports” contact list     to confirm operational details or lodge a parallel report.

Written escalation via official channels is important if you later need to approach external authorities.

External Aviation and Consumer Bodies (South Africa)

Although not specific to Airlink alone, South African passengers have recourse to national regulators and consumer bodies if disputes remain unresolved:

  • South African Civil Aviation Authority (SACAA) – Oversees aviation safety and certain regulatory aspects. Complaints information is published on the SACAA website.
    Source: South African Civil Aviation Authority – Complaints information
  • National Consumer Commission (NCC) – Handles complaints under the Consumer Protection Act where airline services may be involved.
    Source: National Consumer Commission – official site

Before escalating externally, you should:

  • First exhaust Airlink’s own complaint process through its website and any written channels.
  • Gather comprehensive documentation (emails, reference numbers, proof of payment, and timelines).

Summary: Key Sa Airlink Head Office Contact Details

For quick reference, the core verified details are:

Using these Sa Airlink head office contact details and related channels, South African passengers and business partners can route their queries effectively, ensuring they reach the right department and, where necessary, escalate matters appropriately.

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