Contact Details

Sabc Licence Contact Details

Sabc Licence Contact Details

Overview

If you own a television set in South Africa, you are legally required to have a valid TV licence issued by the South African Broadcasting Corporation (SABC). Knowing the correct and up‑to‑date SABC licence contact details is essential for queries about billing, account changes, cancellations, debt collection and compliance. This guide compiles verified contact numbers, email addresses and physical addresses for SABC TV licence services, with practical advice on when and how to use each channel.

Main SABC TV Licence Contact Details

The SABC manages TV licence accounts through its Television Licence Division, based in Johannesburg, with several communication channels for the public.

General Enquiries (Individuals – TV Licence Division)

  • Telephone (National Call Centre)
    The SABC lists its TV Licence call centre as: 011 330 9555.
    This number appears on the official SABC TV Licences website’s “Contact Us” page for television licence enquiries, where it is provided alongside email and address details for public licence holders (SABC TV Licences – Contact Us).

  • Email (General TV Licence Queries)
    The central email address for TV licence queries is: tvlic.info@sabc.co.za.
    This is given on the official SABC TV Licences site as the main email contact for individual licence holders seeking assistance with accounts, balances, queries and related issues (SABC TV Licences – Contact Us).

  • Website (Online Services & Self‑Service)
    • Main TV licence portal: https://www.tvlic.co.za/
    • Direct “Contact Us” page: https://www.tvlic.co.za/tvlic/
      The SABC’s TV licence site allows users to check balances, make online payments, update details and download forms, as indicated on the portal’s main pages (SABC TV Licences Home).

Postal and Physical Addresses (Public TV Licences)

The SABC publishes designated addresses for public TV licence correspondence and payments:

  • Postal Address (Public Licence Accounts)
    • SABC TV Licences
      Private Bag X60
      Auckland Park
      2006
      This postal address is listed on the SABC TV Licences contact page as the official mailing address for general TV licence correspondence and payments by cheque or postal order (SABC TV Licences – Contact Us).
  • Physical Address (Head Office – TV Licence Division)
    • SABC TV Licences
      SABC Television Licence Office
      Radio Park Building
      Henley Road
      Auckland Park
      Johannesburg
      The Radio Park Building address is supplied on the official contact page for in‑person or courier deliveries related to TV licence accounts (SABC TV Licences – Contact Us).

Business, Dealer and Other Category Contact Details

SABC issues different categories of TV licences (e.g., Business, Dealer) with specific contact channels.

Business TV Licence Contact Details

Businesses (such as hotels, offices, restaurants) using televisions or similar devices must hold business TV licences.

  • Business Licence Email
    For corporate or business TV licence queries, the SABC provides a dedicated address:

    • business.tvlicence@sabc.co.za
      This address is given on the SABC TV Licences contact page specifically for business and corporate licence accounts (SABC TV Licences – Contact Us).
  • Business Licence Telephone
    Business licence phone enquiries can be directed to the same TV licence call centre number:

  • Business Postal Address
    Business accounts use the same official postal address as public accounts:

    • SABC TV Licences
      Private Bag X60
      Auckland Park
      2006
      Confirmed on the SABC TV Licences contact details page as the general mailing address for all TV licence categories (SABC TV Licences – Contact Us).

TV Dealer Licence Contact Details

Retailers who sell or rent television sets or similar devices need a dealer TV licence.

  • Dealer Licence Email
    The SABC publishes a dedicated email for dealer licences:

    • dealers.tvlicence@sabc.co.za
      This email is indicated on the SABC TV Licences “Contact Us” page as the primary contact for dealer applications, renewals and compliance queries (SABC TV Licences – Contact Us).
  • Dealer Licence Phone
    Dealer queries can also be routed through the central TV Licences call centre:

    • 011 330 9555
      As per the SABC TV Licences site, dealer licence holders may use the same telephonic contact point as other licence categories (SABC TV Licences – Contact Us).

Debt Collection and Legal Enquiries

If your account is in arrears or you have received legal notices regarding unpaid TV licence fees, the SABC provides a specialised contact channel.

Debt Collection / Legal Contact Details

  • Legal & Debt Collection Email
    The SABC TV Licences site lists the following email for legal and debt collection matters:

    • tvlic.legal@sabc.co.za
      This address is designated for queries regarding summonses, payment arrangements relating to legal action, and other debt‑related issues (SABC TV Licences – Contact Us).
  • Debt Collection Phone
    While a separate phone number is not specified for debt collection, the SABC indicates that the central TV Licences call centre at 011 330 9555 can direct callers to the appropriate legal or collection department when required (SABC TV Licences – Contact Us).

How to Use the SABC Licence Contact Details Effectively

Before You Call or Email

To resolve TV licence queries efficiently, it is advisable to prepare the following information in advance:

  • Your TV licence account number or ID number used for registration.
  • Your full names and contact details (phone and email).
  • Your physical address associated with the licence.
  • Copies or evidence of recent payments (dates, amounts, references).

The SABC encourages licence holders to provide clear account details to speed up resolution through its online and call centre channels (SABC TV Licences Home).

Typical Queries Handled via the Call Centre and Email

Using the general TV licences contact details, you can address issues such as:

  • Confirming whether you need a TV licence and which category applies.
  • Checking your balance or payment history.
  • Updating personal details, such as address or surname changes.
  • Requesting confirmation of cancellations where a TV is no longer in use.
  • Clarifying notices or SMSes received from the SABC about outstanding amounts.

The SABC TV Licences portal also allows some of these functions to be completed online, including checking balances and making payments.

When to Use Which SABC Licence Department

Using the correct contact detail for your particular issue helps you get assistance faster.

Public / Individual Licence Queries

Use the general TV Licences contact details when:

  • You are an individual household licence holder.
  • You want to query your annual licence renewal or outstanding fees.
  • You need to change your account details (address, personal info).
  • You are unsure about your legal obligations as a TV owner.

Best contacts:

Business Licence Queries

Use the business licence contact channel when:

  • Your organisation uses TVs in offices, hotels, guesthouses, restaurants, pubs, or similar venues.
  • You need to register, renew or increase the number of business TV licence units.
  • Your business details or trading status changes and needs to be updated.

Best contacts:

Dealer Licence Queries

Use the dealer licence email when:

  • You are a retailer or rental outlet selling or hiring TVs and related equipment.
  • You need a new dealer licence or to amend existing dealer details.
  • You require clarity on display permits and proof of licences during inspections.

Best contacts:

Debt Collection and Legal Disputes

Use the legal and debt collection contact when:

  • You have received a summons, legal notice or letters from attorneys about unpaid licence fees.
  • You need to discuss payment arrangements after legal action has started.
  • You wish to dispute the accuracy of the amount claimed in legal documents.

Best contacts:

Escalation and Complaint Options

Internal Escalation at SABC TV Licences

If your issue remains unresolved after contacting the relevant TV Licences department:

  1. Follow up with a detailed email summarising your previous interactions, dates, reference numbers and outstanding issues, to the relevant address (e.g. tvlic.info@sabc.co.za for individuals, or tvlic.legal@sabc.co.za for legal disputes).
  2. Request that your case be escalated to a supervisor or manager within the Television Licence Division.

The SABC indicates that written communication with clear account information assists in resolving complex issues more effectively, as suggested by the structure of its official contact channels.

Broadcasting Complaints (Content‑Related, Not Billing)

If your concern relates to broadcast content (e.g., programme fairness, accuracy, or ethics) rather than TV licence billing, that is handled through the SABC’s separate complaints structures and the Broadcasting Complaints Commission of South Africa (BCCSA).

This is separate from TV licence billing. For billing and licence administration, you must still use the SABC TV Licences contact details above.

Online Self‑Service Alternatives

Where possible, the SABC encourages the use of the online TV Licences portal for self‑service:

These services are accessed via the official site at https://www.tvlic.co.za/, which is operated by the SABC for licence management and is referenced throughout their contact information pages.

Summary of Key SABC Licence Contact Details

For quick reference, here are the core SABC TV licence contact details verified from the official SABC TV Licences website:

  • Call Centre (All Licence Categories): 011 330 9555
  • General TV Licence Email (Individuals): tvlic.info@sabc.co.za
  • Business Licence Email: business.tvlicence@sabc.co.za
  • Dealer Licence Email: dealers.tvlicence@sabc.co.za
  • Legal & Debt Collection Email: tvlic.legal@sabc.co.za
  • Postal Address:
    SABC TV Licences, Private Bag X60, Auckland Park, 2006
  • Physical Address:
    SABC TV Licences, Radio Park Building, Henley Road, Auckland Park, Johannesburg
  • Official Website & Online Portal: https://www.tvlic.co.za/

All of the above details are taken from the SABC’s own TV Licences “Contact Us” information, ensuring you have accurate and current SABC licence contact details for any query or account issue.

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