Contact Details

Sabc Tv Licence Contact Details

Sabc Tv Licence Contact Details

Overview

This guide brings together the most up‑to‑date, verified SABC TV Licence contact details for South African users. It covers phone numbers, email addresses, postal and physical addresses, web self‑service options, and when to contact each department. All details are taken from the official SABC TV Licences website and other credible South African sources and are linked inline for verification.

Main SABC TV Licence Contact Details

National Call Centre (Customer Care)

The central point of contact for most TV licence queries is the SABC TV Licences Call Centre.

  • Telephone (National Call Centre):
    • 011 330 9555
    • 011 330 9666
      These numbers are listed on the official SABC TV Licences – Contact Us page under “National Call Centre” (SABC TV Licences contact page).
  • Operating hours:
    While exact hours are not explicitly listed on the same page, the call centre numbers above are presented as the main numbers for general enquiries, account queries and transactions, according to the SABC TV Licences site (SABC TV Licences Contact Us).

Best for:

  • Balance enquiries and account statements
  • Updating personal and contact details
  • Payment arrangements and arrears queries
  • General TV licence requirements and rules
  • Changing from household to business licence or vice versa

When you call, have your:

  • TV licence account/reference number
  • South African ID number or company registration number
  • Recent payment receipts (if you are querying payments)

ready to help the agent locate your account quickly.

Email Contact Details

General and Account Enquiries Email

The SABC provides a dedicated email address for TV licence account‑related queries:

  • Email: tvlic.info@sabc.co.za

This email is published on the official SABC TV Licences website under its contact information (SABC TV Licences: Contact Us page).

Use this email for:

  • Requesting account statements
  • Querying outstanding balances or penalties
  • Updating addresses or contact details in writing
  • Sending proof of payment
  • General licence requirement questions (residential, business, dealer, rental, etc.)

When emailing, include:

  • Your full name and ID number
  • Your TV licence account number (if available)
  • Contact phone number
  • A clear subject line like “TV Licence Account Query – [Account Number]”
  • Any supporting documents as attachments (PDF or image of receipts)

Web & Online Self‑Service

Official TV Licence Website

The SABC has a dedicated TV Licences website:

This official portal is cited by the SABC itself for transactions and information (SABC TV Licences – Contact Page).

What you can do online:

  • Check licence information and rules
  • Access forms and documents (e.g., affidavits, business/dealer forms)
  • View contact details and latest notices
  • Access online payment options via partner links (banks/retailers)

For broader corporate SABC information, including TV licence policy background, you can also visit the main SABC site at https://www.sabc.co.za, which includes references to licence compliance in its corporate information sections (SABC Corporate site).

Physical and Postal Addresses

TV Licence Correspondence Postal Address

For written correspondence by post, the SABC provides a dedicated postal address for TV licences:

  • Postal Address:
    SABC TV Licences
    Private Bag X60
    Auckland Park
    2006

This address is listed on the official SABC TV Licences Contact Us page under the correspondence section (SABC TV Licences contact page).

Use this postal address for:

  • Sending completed forms (e.g., cancellation affidavits, exemption applications when applicable)
  • Formal written disputes or account queries where you prefer registered mail
  • Supporting documents that cannot easily be emailed

Always send important documents via registered mail and keep tracking slips.

Physical / Street Address (Head Office)

The SABC’s main campus in Auckland Park is its primary physical address:

  • Physical Address:
    SABC
    Radio Park
    Henley Road
    Auckland Park
    Johannesburg

This address is confirmed on the SABC corporate website contact section, which lists “SABC Radio Park, Henley Road, Auckland Park, Johannesburg” as the head office address (SABC Corporate – Contact).

While walk‑in TV licence counters are no longer widely advertised, this address is the corporate head office for the broadcaster. For TV licence matters, you should first use the call centre or email options listed above unless specifically instructed to visit in person.

Using the SABC Tv Licence Contact Details Effectively

Before You Contact SABC TV Licences

To speed up resolution, prepare:

  • Account details: TV licence number and ID number / company registration
  • Contact information: Updated phone and email address
  • Payment history: Dates and methods (bank, retailer, online) and proof of payment
  • Type of licence: Residential, business, dealer, or rental

Using the call centre numbers 011 330 9555 / 011 330 9666 from the official SABC TV Licences site (SABC TV Licences Contact) is often the fastest way to resolve urgent issues such as impending legal action or incorrect arrears.

Typical Queries Handled via Each Channel

Phone (Call Centre)

Best suited for:

  • Urgent disputes about outstanding amounts
  • Clarifying penalties, back‑dated charges, or summons notices
  • Checking if recent payments have been allocated correctly
  • Getting immediate confirmation of account status

You can refer to the numbers as the “National Call Centre” exactly as they appear on the official TV Licences Contact Us page (SABC TV Licences Contact).

Email (tvlic.info@sabc.co.za)

Best suited for:

  • Non‑urgent queries that require documentation
  • Written confirmation of arrangements or payment plans
  • Submitting affidavits or forms in electronic format
  • Keeping a written record of what was discussed

Cite your reference or case number (if a call centre agent already created one) in the subject line for continuity.

Postal Mail (Private Bag X60, Auckland Park, 2006)

Best suited for:

  • Formal written representations or disputes where you want a paper trail
  • Submissions required in original signed format (if specified by SABC forms)

When sending via post, indicate “Attention: TV Licences Department” on the envelope.

When to Contact Which Department or Channel

Because the SABC publicly lists only centralised TV licence contact details rather than multiple departmental direct lines, the general rule is:

  • Start with the SABC TV Licences Call Centre for any issue
  • Follow up via email (tvlic.info@sabc.co.za) when you need documentation or written proof
  • Use postal correspondence for highly formal or legal‑type communications

The National Call Centre numbers 011 330 9555 and 011 330 9666 remain the primary gateway, as confirmed by the SABC TV Licences site (SABC TV Licences – Contact Us).

Payment and Compliance Queries

Although exact payment methods and locations may change over time, the SABC TV Licences website provides updated information on approved payment channels (SABC TV Licences website). Use the site and the call centre to confirm:

  • Recognised retailers and banks that accept TV licence payments
  • Correct reference numbers for EFT or bank deposits
  • Current annual fee amounts and penalties for late payment

Never rely on third‑party information for banking details; always confirm from the official TV Licences site or with the call centre.

Escalating TV Licence Issues

Internal Escalation within SABC

If your matter is not resolved through first‑line support:

  1. Request escalation during your call centre interaction, asking to speak to a supervisor or for your case to be referred to a higher level.
  2. Follow up in writing to tvlic.info@sabc.co.za, referencing:
    • Call dates and times
    • Names (or operator IDs) of agents spoken to
    • Any reference or case numbers provided

Keep copies of all emails and any registered mail receipts.

External Escalation and Complaints

While there is no specialist “TV Licence Ombud” listed on the official TV Licences site, unresolved complaints regarding conduct by the broadcaster as a public body may potentially be taken to broader oversight institutions such as the Public Protector or other statutory bodies, depending on the nature of the complaint. For official guidance, consult:

However, for billing and account disputes specifically related to TV licences, always exhaust the internal SABC TV Licences channels (call centre, email, written correspondence) first, as these are the designated contact points.

Summary of Key SABC Tv Licence Contact Details

All details below are taken directly from the official SABC TV Licences and SABC corporate contact pages:

Use these verified SABC Tv Licence contact details for all legitimate account, payment and compliance queries, and always cross‑check with the linked official pages for any updates or changes.

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