City to City Contact Details South Africa
City to City is a South African intercity bus service linked to Autopax and PRASA. People usually search for City to City contact details when they need help with bookings, ticket changes, refunds, delays, lost property, complaints, or checking whether a phone number is safe to use.
No current official City to City-specific customer-care page was verified for this article. Use the verified PRASA general details below as a starting point, then confirm the correct City to City route through your ticket office, booking channel, ticket confirmation, or another official provider source before calling, messaging, paying, or sharing personal information.
SAnews reported that PRASA, through Autopax Passenger Services, operated the Translux and City to City bus services. This supports the PRASA / Autopax context, but it does not confirm a current City to City booking, refund or complaint route. (SAnews)
ContactDetails.co.za is not City to City, Autopax or PRASA.
What this page can confirm
| Item | Status |
|---|---|
| PRASA general contact details | Verified from the South African Government PRASA directory. |
| City to City-specific booking number | Not verified from an official source for this article. |
| City to City WhatsApp number | Not verified from an official source for this article. |
| City to City refund email or form | Not verified from an official source for this article. |
| City to City complaints route | Not verified from an official source for this article. |
| Safest next step | Check your ticket, original booking channel, ticket office, or PRASA general route for official confirmation. |
Verified PRASA general details
The South African Government’s official PRASA directory lists the following PRASA general details. These are PRASA general details only. Do not treat them as confirmed City to City booking, refund, customer-care or complaint details unless PRASA, Autopax or another official provider source confirms that route for City to City users. (Government of South Africa)
| Contact purpose | Details | Verification note |
|---|---|---|
| PRASA general website | www.prasa.com | Listed on the official South African Government PRASA directory. |
| PRASA general email | info@prasa.com | Listed on the official South African Government PRASA directory. |
| PRASA general phone | 011 013 6700 | Listed on the official South African Government PRASA directory. |
| PRASA postal address | Private Bag X101, Braamfontein, 2017 | Listed on the official South African Government PRASA directory. |
| PRASA street address | 30 Wolmarans St, Hillbrow, Johannesburg, 2017 | Listed on the official South African Government PRASA directory. |
Last checked: 14 May 2026. These are PRASA general details, not verified City to City customer-care details.
City to City, Translux, Autopax and PRASA: what is the difference?
These names are often listed together online, which can make contact details confusing.
| Name | What it refers to | Why it matters |
|---|---|---|
| City to City | An intercity bus service / brand | This is the service users usually mean when they search for City to City bookings, tickets or complaints. |
| Translux | Another long-distance bus service linked to the same Autopax / PRASA context | Some sources list Translux and City to City together, so contact details may overlap or be outdated. |
| Autopax | The bus-operating company linked to PRASA | Autopax has been reported as operating City to City and Translux services. |
| PRASA | Passenger Rail Agency of South Africa | PRASA general contact details are official, but they are not automatically City to City booking or refund details. |
The practical point is simple: PRASA details can help with verification, but users should still confirm whether the route specifically handles City to City bus bookings, refunds or complaints.
What City to City contact details are usually used for
People usually need City to City contact details for:
- booking or confirming a bus ticket;
- changing travel details;
- checking a route, departure time or terminal;
- asking about a delayed or cancelled trip;
- following up on a refund;
- reporting lost property;
- complaining about service, staff, baggage, delays or ticket problems;
- checking whether a phone number, WhatsApp number or email address is genuine.
Because bus tickets and refunds involve payments, do not use contact details found only in adverts, comments, social media posts, travel blogs or directory listings.
Choose the safest route for your query
| If you need help with | Best next step | What to prepare |
|---|---|---|
| New booking | Use an official booking channel or verified ticket office only. | Route, travel date, passenger details and payment method. |
| Existing ticket | Check your ticket, booking confirmation or provider email for the official support route. | Booking reference, travel date and passenger name. |
| Ticket change | Go back to the original booking channel or verified provider route. | Ticket reference, new travel request and proof of payment. |
| Refund | Start with the channel where you paid and confirm the refund process before sharing banking details. | Payment proof, ticket reference and reason for refund. |
| Delay or cancellation | Keep your ticket and any delay notices, then contact the verified provider route. | Travel date, route, departure time and screenshots. |
| Lost property | Use the verified provider, ticket office or booking-channel route once confirmed. | Route, travel date, seat if known, and item description. |
| Complaint | Start with the provider, ticket office or booking channel where the ticket was bought. | Reference number, written timeline and supporting proof. |
| Suspected scam | Stop communication and verify through PRASA or the official provider route. | Screenshots, phone number used and payment proof if money was sent. |
Before using any route, check three things: whether it appears on an official source, whether it is meant for your issue, and whether it asks for unsafe information such as an OTP, card PIN, banking password or remote-access code.
Complaints about City to City
No named City to City-specific escalation body was verified for this article. Use this complaint sequence instead:
- Start with the provider, ticket office or booking channel where the ticket was bought.
- Ask for a written response or complaint reference number.
- Keep your ticket, payment proof, messages and screenshots.
- Follow up through the same verified route.
- If the issue remains unresolved, use PRASA’s general details to ask which official complaint route applies.
- Escalate only through a confirmed official consumer, transport, regulator or dispute route.
A strong complaint should include:
- your ticket or booking reference;
- route and travel date;
- what went wrong;
- when it happened;
- who you already contacted;
- what outcome you want;
- copies of payment proof, messages or delay notices.
Do not assume that a specific ombud or regulator handles City to City complaints unless an official source confirms it.
Scam warning
Fake transport numbers and refund scams can target people looking for bus contact details. Be especially careful if someone asks you to:
- pay into a personal bank account;
- pay a “release fee” for a ticket, parcel or refund;
- send an OTP to confirm a refund;
- share your banking password or card PIN;
- install a remote-access app;
- use a WhatsApp number that cannot be verified on an official source;
- move the conversation away from the official provider’s website or ticket office.
Never share your OTP, card PIN, banking password, full card details, remote-access code or unnecessary identity documents with anyone claiming to help with a bus booking or refund.
When in doubt, pause and verify the contact route before paying, sharing personal details or changing your booking.
Related contact pages
- Transport Contact Details — useful for finding other South African transport and travel-support pages.
- Fake Supplier Contact Details — useful if you are checking whether a number, payment request or contact route may be part of a scam.
FAQs
What is City to City?
City to City is a South African intercity bus service linked to the Autopax / PRASA bus-service context. Users usually search for City to City when they need help with bookings, tickets, refunds, delays, lost property or complaints.
What City to City contact details are verified on this page?
This page verifies PRASA general details from the South African Government directory. It does not verify a City to City-specific booking number, WhatsApp number, refund email or customer-care route.
What is the safest way to contact City to City?
Start with your ticket, original booking channel, ticket office or official provider source. Use PRASA general details only as a verification starting point, not as confirmed City to City customer care.
Are the PRASA details on this page City to City customer-care details?
No. They are PRASA general details. They should not be treated as City to City booking, refund or complaint details unless an official source confirms that specific route.
What is the difference between City to City and Autopax?
City to City is the bus service or brand users usually search for. Autopax is the bus-operating company linked to PRASA and has been reported as operating City to City and Translux services.
Is there a City to City WhatsApp number?
No official City to City WhatsApp number was verified for this article. Only use a WhatsApp number if it appears on a verified official source.
How do I complain about City to City?
Start with the provider, ticket office or booking channel where you bought the ticket. Keep your booking reference, travel date, proof of payment and written records. If the issue remains unresolved, use PRASA’s general route to ask which official complaint route applies before escalating.
What should I never share with someone claiming to be City to City support?
Never share your OTP, card PIN, banking password, full card details, remote-access code or unnecessary identity documents.